Sanctuary Lodge, A Belmond Hotel, Machu Picchu

Photo gallery for Sanctuary Lodge, A Belmond Hotel, Machu Picchu

Deluxe Room, Terrace | Primary image
Deluxe Room, Terrace | Terrace/patio
Standard Room (King) | Room amenity
Suite, 1 Bedroom | Room
Room

Overview of Sanctuary Lodge, A Belmond Hotel, Machu Picchu

Sanctuary Lodge, A Belmond Hotel, Machu Picchu

5.0 star property
Mountain hotel in Machu Picchu with 2 restaurants and bar/lounge

9.0/10 Superb

290 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Laundry facilities
  • Spa
  • 24/7 front desk
Map
Carretera Hiram Bingham Km 7.5, Machu Picchu, Cusco
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Breakfast available
  • 24-hour room service
  • Spa services
  • Terrace
  • 24-hour front desk
  • Garden
  • Front desk safe
  • Snack bar/deli
  • Laundry service
  • Self-serve laundry
For families
  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Garden
  • Terrace

Room options

About this area

Getting around

  • Alejandro Velasco Astete Intl. Airport (CUZ) - 47.8 miles/76.9 km
  • Machu Picchu Station - 1 min drive

Restaurants

  • Valle santa Restaurant & coffee - 18 min drive

About this property

Sanctuary Lodge, A Belmond Hotel, Machu Picchu

5-star luxury hotel in the mountains, rejuvenated in 2017
A free daily manager's reception, a terrace, and a garden are just a few of the amenities provided at Sanctuary Lodge, A Belmond Hotel, Machu Picchu. Treat yourself to spa services, such as a facial, a massage, or aromatherapy. Enjoy international cuisine and more at the two onsite restaurants. Free in-room WiFi, with speed of 50+ Mbps, is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also enjoy the following perks during your stay:
  • Cooked-to-order breakfast (surcharge), free newspapers, and express check-out
  • Smoke-free premises, a vegetable garden, and luggage storage
  • A porter/bellhop, concierge services, and a 24-hour front desk
  • Guest reviews give good marks for the dining options, convenient parking, and helpful staff
Room features
All 31 rooms have comforts such as 24-hour room service and laptop-friendly workspaces, in addition to perks like air conditioning and free stocked minibars.
Other amenities include:
  • Down comforters, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with showers and free toiletries
  • 43-inch LCD TVs with satellite channels and DVD players
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of Sanitary Protocol for Categorized Hotels (Peru)
Follows standard cleaning and disinfection practices of Belmond Protects (Belmond)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global), COVID-19 Guidelines (CDC), and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 31 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 1:00 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • This property is only accessible by a public bus service departing from Aguas Calientes between 5:30 AM and 3:30 PM, and tickets must be purchased in advance.
  • This property offers health screenings for COVID-19 for a surcharge. Guests should contact the concierge upon arrival to schedule departure health screenings.
  • All guests, including children, are required to present a valid government-issued ID card at check-in. A birth certificate is also required at check-in for children under age 18. Additional documentation establishing permission to accompany is also required for adults checking in with children under age 18 when parents are not present.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (7 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi (speed: 50+ Mbps) and wired Internet access in rooms

Parking

  • No onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 5:30 AM–9:30 AM
  • 2 restaurants
  • Bar/lounge
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free

What to do

  • Hiking/biking trails
  • Ecotours nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1999
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Spa services
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only

Accessibility

  • Visual alarms in hallways

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • 43-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Bathrobes and slippers
  • Iron/ironing board (on request)
  • Dryer

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi (speed of 50+ Mbps) and free wired Internet
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and detox wraps. A variety of treatment therapies are provided, including aromatherapy.

Dining

Tinkuy - This buffet restaurant specializes in international cuisine and serves lunch only. Reservations are required.
Tampu - This fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Tampu Bar - This cocktail bar specializes in Peruvian cuisine and serves lunch and dinner. Open daily.

Awards and affiliations

Sanctuary Lodge, A Belmond Hotel, Machu Picchu is listed in the 2012 Condé Nast Traveler Gold List of the world's best places to stay.
This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • The national sales tax (18%) may be charged upon check-out to residents of Peru regardless of length of stay, and to non-residents staying in the country for 60 consecutive days or more. Travelers who present a valid passport and Andean Migration Card (Tarjeta Andina de Migración) at check-in are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of USD 35 for adults and USD 18 for children (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Rollaway beds are available for USD 248.0 per night
  • Guests must contact this property in advance to reserve rollaway/extra beds
  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of Sanitary Protocol for Categorized Hotels (Peru) and Belmond Protects (Belmond).

This property affirms that it adheres to the cleaning and disinfection practices of:

  • Intertek Cristal (3rd party expert - Global)
  • COVID-19 Guidelines (CDC)
  • Safe Travels (WTTC - Global)
  • COVID-19 Guidelines (WHO)

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Onsite parties or group events are strictly prohibited.

Long-term renters welcome.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and a security system on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.

Also known as

Lodge Machu Picchu
Machu Picchu Lodge
Machu Picchu Lodge Sanctuary
Machu Picchu Sanctuary
Machu Picchu Sanctuary Lodge
Sanctuary Lodge
Sanctuary Lodge Machu Picchu
Sanctuary Machu Picchu
Sanctuary Machu Picchu Lodge
Machu Picchu Sanctuary Hotel
Belmond Sanctuary Lodge Machu Picchu
Belmond Sanctuary Lodge
Belmond Sanctuary Machu Picchu
Belmond Sanctuary
Belmond Sanctuary Lodge
Sanctuary Lodge, A Belmond Hotel, Machu Picchu Hotel
Sanctuary Lodge, A Belmond Hotel, Machu Picchu Machu Picchu

Frequently asked questions

Does Sanctuary Lodge, A Belmond Hotel, Machu Picchu offer free cancellation for a full refund?
Yes, Sanctuary Lodge, A Belmond Hotel, Machu Picchu does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
As of 7 October 2022, prices found for a 1-night stay for 2 adults at Sanctuary Lodge, A Belmond Hotel, Machu Picchu on 2 November 2022 start from NZ$2,322, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Sorry, there's no onsite parking at Sanctuary Lodge, A Belmond Hotel, Machu Picchu.
What are the check-in and check-out times at Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
You can check in from 1:00 PM - midnight. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
What is there to do at Sanctuary Lodge, A Belmond Hotel, Machu Picchu and nearby?
Have fun during the warmer months with activities such as hiking. Additional recreation nearby includes ecotours. Enjoy amenities like spa services and a garden.
Are there restaurants at or near Sanctuary Lodge, A Belmond Hotel, Machu Picchu?
Yes, there are 2 onsite restaurants, featuring international cuisine. Nearby restaurants include valle santa Restaurant & coffee (5.7 mi).
What's the area around Sanctuary Lodge, A Belmond Hotel, Machu Picchu like?
Sanctuary Lodge, A Belmond Hotel, Machu Picchu is a short 1-minute walk from Historic Sanctuary of Machu Picchu and 5 minutes' walk from Temple of the Condor. Travelers say this hotel is in a good location.

Overall score and ratings

9.0

Superb

9.4/10

Cleanliness

9.3/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.5/10

Eco-friendliness

4/10 Fair

1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very pleasant stay, staff was very helpful. Room was very comfortable and food was excellent.
Darin, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Alan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel is right next to the entrance to Machu Picchu and the service is top notch. If requested they will meet you when you get off the train to collect your luggage and take you to the bus ride location. You will have to pre-pay for the bus ride but they do take care of everything else. The property grounds are very well thought out and taken care of. Take time to walk around their garden area. It is beautiful. The restaurant food is good but expensive. Service by all staff is the very best. Upon leaving they tag your luaggage and have it ready for you and meet you right before you board the train ride home. Our only miscommuncation is where exactly at the train station you get your luggage. No one at the train station knew anything. But dont worry because right before you are ready to step foot on that train a guy in the white shirt , from the Belmond, is right there with your luggage ready to it up those steps for you. So dont panic or waste your time going to look for him or your luggage and enjoy your time in Agua Caliente shopping or having lunch.
Cheri, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Phenomenal stay!
Absolutely incredible stay! The staff was extremely professional and super attentive to our every need.
Anthony, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

This place has stunning views. The accommodations were top quality and the staff was attentive and friendly and helpful.
Kathleen, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Thank you a amzing place.
amila, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Place is perfect for a great visit to Machu Picchu.
Noel, 3-night family trip
Verified Expedia guest review

2/10 Poor

Terrible customer seer ice at checkin. Provided wrong rooms with only terrace views pointing to green wall instead of mounts. Also sold wrong tickets to visit mountain instead of actual Machu Piccu.
Yury, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Absolutely perfect service and food. The staff could not be more accommodating or attentive.
Janet, 2-night trip
Verified Hotels.com guest review