Immediately after checking in, I turned the shower on . The water wouldn’t heat up one bit after close to 5-10 mins of heating it up . Went to the front desk and they just told me they don’t know what I’m talking about . I asked to just be switched rooms because I was only in the room for a total of maybe a few mins and only dried my hands on a hand towel . They refused the room switch stating they had no available other rooms and they would just refund me if I wanted . I said no that’s alright I just want to be switched rooms to one with hot running water they said the only other room they had was one with “no shower head” . But according to hotels.com they had many many rooms . So I went ahead and booked a two bed room, went back up to the window and asked the lady for the refund of my one bed rental she had just offered, and the keycard to the two bed . She then started argueinf with me saying I didn’t offer any refund , and that since I had turned it down the deal was off the table . Tbh the service and management here was terrible and the care they give their guests, is beyond terrible . They had plenty of available rooms , as there was barely anyone even there at the hotel . But they didn’t want to admit they didn’t have any hot running water or something I’m not sure . I would never recommend this hotel to even my worse enemy.