Shenzhen Kaili Hotel

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Overview of Shenzhen Kaili Hotel

Shenzhen Kaili Hotel

3.5 star property
3.5-star hotel with restaurant, near Dongmen Pedestrian Street

7.7/10 Good

372 verified guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Refrigerator
  • Meeting Facilities
No. 2027 Jiabin East Road, Luohu District, Shenzhen, Guangdong, 518001
Main amenities
  • 137 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • Free bus station shuttle
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Conference center
  • Limo/town car service
  • 24-hour front desk
For families
  • Children stay free
  • Refrigerator
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Luohu
  • Dongmen Pedestrian Street - 5 min drive
  • Shenzhen Museum - 3 min drive
  • Luohu Commercial City - 3 min drive
  • Luohu Port - 4 min drive
  • Huaqiangbei - 7 min drive
  • Shenzhen Central Park - 5 min drive
  • Shenzhen City Hall - 6 min drive
  • Shenzhen Lianhuashan Park - 7 min drive
  • Shenzhen Convention and Exhibition Center - 12 min drive
  • Coco Park - 7 min drive

Getting around

  • Shenzhen Intl. Airport (SZX) - 38 min drive
  • Hong Kong International Airport (HKG) - 51 min drive
  • Hong Kong Sheung Shui Station - 7 min drive
  • Hong Kong Lok Ma Chau Station - 8 min drive
  • Shenzhen Station - 20 min walk
  • Luohu Station - 13 min walk
  • Guomao Station - 14 min walk
  • Hubei Station - 15 min walk

About this property

Shenzhen Kaili Hotel

Located near a train station, Shenzhen Kaili Hotel is a great choice for a stay in Shenzhen. Guests can indulge in Thai massages, and Kaili Cafe serves breakfast, lunch, and dinner. Rooms offer up nice touches like premium bedding, pillow menus, and down comforters. Fellow travelers like that it's just a short walk to public transportation: Luohu Station is 13 minutes away and Guomao Station is 14 minutes.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 137 rooms
  • Arranged over 9 floors


  • Check-in time from 2 PM - noon
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:30 AM–10:00 AM
  • Restaurant
  • Coffee shop
  • 24-hour room service

Taking the kids

  • Children stay free
  • Grocery/convenience store

What to do

  • Use of nearby fitness center

Working away

  • Meeting room
  • Conference center (2153 square feet of space)


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop


  • 1 building/tower
  • Built in 1989
  • Safe-deposit box at front desk
  • Spa services
  • Steam room


  • Wheelchair accessible
  • Elevator

Languages spoken

  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Free WiFi
  • Free long-distance and local calls

Food and drink

  • Refrigerator
  • Free bottled water


  • Daily housekeeping
  • In-room safe

Special features


Guests can pamper themselves by indulging in the onsite spa services. Services include Thai massages and massages.


Kaili Cafe - This restaurant serves breakfast, brunch, lunch, and dinner.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: CNY 500.00 per night

Optional extras

  • Full breakfast is offered for an extra charge of CNY 38 for adults and CNY 38 for children (approximately)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards and cash.

Also known as

Hotel Kaili Shenzhen
Kaili Hotel
Kaili Hotel Shenzhen
Kaili Shenzhen
Kaili Shenzhen Hotel
Shenzhen Kaili
Shenzhen Kaili Hotel
Shenzhen Kaili Hotel Hotel
Shenzhen Kaili Hotel Shenzhen
Shenzhen Kaili Hotel Hotel Shenzhen

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities

10/10 Exceptional

Location is good and near to mtr and shopping centre
James, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Highly rated
Staffs were helpful, comfortable
frank, 1-night romance trip
Verified guest review

10/10 Exceptional

A second home
Great location in Shenzhen, helpful and friendly staff
Glenn, 1-night trip
Verified guest review

10/10 Exceptional

It's in a perfect location. The staff very friendly and helpful.
4-night family trip
Verified Expedia guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

8/10 Very good

Shalini, 3-night business trip
Verified guest review

8/10 Very good

1-night business trip
Verified guest review

10/10 Exceptional

It was clean, staff was very helpful, great location, great services
9-night family trip
Verified Travelocity guest review

6/10 Good

location good but room is dusty ... no free shaver provided.. have to pay if u need shaver
Shereen, 5-night family trip
Verified Expedia guest review

2/10 Poor

Upon check in, the receptionist asked me to pay RMB 1200 in CASH or via credit card. I told them I did not have so much cash in hand and i offered to pay via ALIPAY or WECHAT Pay but they insisted otherwise. Took me to flare up at their main hall before they were even willing to give me the breakdown of room charges and deposit. It amounted only to RMB 1072 instead of 1200!!!! And actually, only the deposit of 300 needed to be paid in cash, the rest could of course be settled with either Wechat or Alipay which is what I have been paying with in every other hotel I stayed in in CHina.
Lee, 1-night business trip
Verified Expedia guest review