Surabaya Suites Hotel Powered by Archipelago

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Overview of Surabaya Suites Hotel Powered by Archipelago

Surabaya Suites Hotel Powered by Archipelago

4.0 star property
4-star Surabaya hotel with restaurant, connected to a shopping center

7.2/10 Good

98 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
  • Air conditioning
Map
Plaza Boulevard, Jalan Pemuda 31-37, Surabaya, East Java, 60271
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Health club
  • Sauna
  • Steam room
  • Spa tub
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms
  • Business center
  • Airport shuttle
For families
  • Children stay free
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • Heart of Surabaya
  • Tunjungan Plaza - 10 min drive

Getting around

  • Surabaya (SUB-Juanda) - 43 min drive
  • Surabaya Gubeng Station - 15 min walk
  • Surabaya Pasar Turi Station - 17 min drive
  • Airport shuttle (surcharge)

About this property

Surabaya Suites Hotel Powered by Archipelago

A great choice for a stay in Surabaya, Surabaya Suites Hotel Powered by Archipelago offers an airport shuttle (available 24 hours). You can grab a bite to eat at the coffee shop/cafe, or indulge in massages, facials, or aromatherapy. Other highlights at this upscale hotel include a bar/lounge, a health club, and a fitness center. The helpful staff and WiFi get good marks from fellow travelers.

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 230 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
  • Free offsite parking nearby

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free

What to do

  • Fitness classes
  • Shopping
  • Golfing nearby

Working away

  • Business center
  • Meeting room
  • Computer station
  • Conference space (1292 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1993
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Health club
  • Spa services
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator

Languages

  • English
  • Indonesian

Room amenities

Be entertained

  • LCD television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

Dining

Cafe Taman - This restaurant specializes in international cuisine and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Coffee Bar - This coffee shop serves brunch, lunch, and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 17 (one-way)

Children & extra beds

  • Rollaway beds are available for USD 48.0 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Surabaya Plaza
Surabaya Plaza
Surabaya Plaza Hotel
Surabaya Plaza Hotel Java
Surabaya Suite Hotel
Surabaya Suite
Horison Suites Surabaya Hotel
Surabaya Suites Hotel
Surabaya Suites
Horison Suites Hotel
Horison Suites Surabaya
Surabaya Suites Hotel
Surabaya Suites Hotel Powered by Archipelago Hotel
Surabaya Suites Hotel Powered by Archipelago Surabaya
Surabaya Suites Hotel Powered by Archipelago Hotel Surabaya

Frequently asked questions

Overall score and ratings

7.2

Good

7.3/10

Cleanliness

7.7/10

Staff & service

7.1/10

Amenities

6.6/10

Property conditions & facilities

10.0/10

Eco-friendliness

10/10 Exceptional

Robert E, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kuwat, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kuwat, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Kuwat, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Very convenient and friendly staff allowing us the flexibility and freedom to peruse with ease
3-night romance trip
Verified Wotif guest review

10/10 Exceptional

7-night trip
Verified Expedia guest review

8/10 Very good

Clean and conveniently located next to a mall. Room is spacious too
2-night family trip
Verified Expedia guest review

8/10 Very good

Convenient location. Beside surabaya plaza. Breakfast however not much variety
1-night family trip
Verified Expedia guest review

8/10 Very good

Decent stay
I was given a smoking room when it was stated non-smoking in my booking. Luckily the room did not reek of smoke although it did when i step outside. The staff did apologise to me and offered to change room once a non-smoking room is available. The condition of the gym/fitness centre was quite poor. Both treadmill machines were down and the stationary bikes were old. The pool was decent. The room was comfortable but I had some issues with the towels and sheets, as stains were visible. All in all, it was a fairly modest place to stay and I would still recommend this hotel to non-fussy stayers.
5-night business trip
Verified Hotels.com guest review

8/10 Very good

Great value for the money... spacious rooms with business table separately... cleanliness and daily room cleaning, good food at the restaurant... good for business travel , or to stay and see around Surabaya, all positive experience except for the WiFi...lobby WiFi had no issues, WiFi repeatedly get disconnected once inside the room...and had difficulty in connecting..if not for that ... great, stay👍
5-night trip
Verified Expedia guest review