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Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos

4.5 stars
Carretera Federal Chetumal Puerto JuárezKm 324-342 Manzana 1, Lote 3, SM 11, Puerto MorelosQROO77580Mexico
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Excellent4.3 / 5
Wellness
Great wellness & sports facilities
Food
Delicious food
Pool
Great pool
Bar
Bar is awesome
181See all 181 Hotels.com reviews
From 5,080 reviewsTripAdvisor Traveller Rating

Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos

from NZ$335
  • Premium Deluxe Tropical & Garden view ( 1 King)
  • Premium Deluxe Plunge Pool (Double beds)
  • Premium Deluxe Tropical & Garden View (2 beds)
  • Preferred Club Plunge Pool (King) W/ Jacuzzi
  • Preferred Club Plunge Pool
  • Premium Deluxe Plunge Pool (King)
  • Premium Deluxe Ocean View (King)
  • Room Ocean View, Poolside ( 1 Kind bed, Preferred Club)W/ Jacuzzi
  • Preferred Club HoneyMoon Suite With Jacuzzi
  • Preferred Club Ocean View Jacuzzi (King)
  • Run of the House
  • Preferred Club Master Suite With Jacuzzi
  • Preferred Club Plunge Pool (Double beds) Jacuzzi
  • Preferred Club Ocean View Jacuzzi (Double beds)
  • Room, Ocean View, Poolside (2 doubles beds, Preferred Club)W/ Jacuzzi
  • Room, Jetted Tub (Prefered Club Deal of the Day )with Jacuzzi
  • Deluxe Room, 6 Bedrooms (Pay 5 and get 6 rooms)
  • Premium Deluxe Ocean View (Double beds)

At a glance

Key facts

Hotel size

  • This hotel has 486 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle *

Parking

  • Free valet parking

Other information

  • All-inclusive (taxes and gratuities included)
  • Resort fee included

Also known as

  • Dreams Riviera Cancun Puerto Morelos
  • Dreams Riviera Cancun Resort All Inclusive Puerto Morelos
  • Dreams Riviera Cancun Hotel Puerto Morelos

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Children under 16 years old are not allowed in the spa without adult supervision.

Guests under 16 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December
  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 139 per person (roundtrip)

Dial-up Internet access is available in guestrooms for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Free hot/cold buffet breakfast daily
  • 9 restaurants
  • 6 bars/lounges
  • 2 beach bars
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Free reception
  • Coffee/tea in a common area
Things to do
  • On private beach
  • Beach sun loungers
  • Number of outdoor pools - 3
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Beach umbrellas
  • Swim-up bar
  • Spa tub
  • Beach towels
  • Pool sun loungers
  • Steam room
  • Pool umbrellas
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 4
  • Conference space
  • Conference space size (feet) - 8341
  • Conference space size (meters) - 775
  • One meeting room
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built 2009
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • In-room massage available
  • Balcony or patio
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 37-inch plasma TV
  • Premium TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities
  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Soccer
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Not included
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Bottled wine
  • Bottled liquor
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

Spa

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a spa tub.

Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

Bordeaux - This restaurant specializes in French cuisine and serves dinner only.

El Patio - This restaurant specializes in Mexican cuisine and serves dinner only.

Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.

Oceana - This seafood restaurant specializes in seafood and serves breakfast, lunch, dinner, and light fare.

Portofino - This restaurant specializes in Italian cuisine and serves dinner only.

Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos’s small print

Also known as

  • Dreams Riviera Cancun Puerto Morelos
  • Dreams Riviera Cancun Resort All Inclusive Puerto Morelos
  • Dreams Riviera Cancun Hotel Puerto Morelos

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Children under 16 years old are not allowed in the spa without adult supervision.

Guests under 16 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December
  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 139 per person (roundtrip)

Dial-up Internet access is available in guestrooms for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.3 /5 from 181 reviews

Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos
Excellent4.0 / 5
Great hotel with a few flaws
Had a very pleasant stay. The beach is amazing, the pool area is very nice and clean and has a lot of activities. The rooms were nice though I would improve on the A/C because we couldn't control the fan speed. One huge thing I would want to see improved is the WiFi which was absolutely horrible anywhere except for the lobby. This was a huge disappointment, it kept disconnecting and worked very slow especially inside the rooms. The food was a little bland and was nothing exceptional but wasn't the worst. Overall I did enjoy my stay but would improve on some aspects.
3 night trip with friends
Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos
Outstanding5.0 / 5
It was a wonderful time. I wish that we could stay more.
3 night romance trip
Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos
Outstanding5.0 / 5
Outstanding Resort - surpassed all expectations
Our expectations of Dreams Rivera Cancun were absolutely surpassed. The staff were always friendly and always eager to assist. The quality of food, drinks and service were outstanding. We stayed at this resort for my sister's wedding, which was also fabulous. Could not recommend Dreams Riviera Cancun highly enough. The one negative (if you could call it that and if you planned on visiting one of the local towns) was that, because of it's location, it cost US$90 for a return taxi ride to either Cancun or Playa del Carmen.
6 night trip with friends
Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos
Excellent4.0 / 5
Excellent for families.
Destination wedding. All services at the hotel were adequate. Staff pleasant, attentive, and focused on customer service. No problems at check in, housekeeping was excellent, food and beverage areas excellent. That said, perhaps due to language barrier they seemed challenged with improvisation. There was a day or so with severe weather and they appeared to have to scramble to accommodate some of the guests. In addition, we were a couple without children and they placed us right next to the playground. Not ideal. There appeared to be plenty of other vacant rooms in our room class (We did not have the least expensive option) but they were challenged in moving us. By the time they figured it out we had become resigned to the fact that were we were was where we were.
3 night family trip
Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos
Outstanding5.0 / 5
Very good all inclusive resort for family. Great kids club.
5 night family trip

See all reviews

Dreams Riviera Cancun Resort & Spa All Inclusive, Puerto Morelos

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