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All properties in Shenzhen, Guangdong, China
1 room, 2 adults

Grand Hyatt Shenzhen, Shenzhen, China

5-starFor the benefit of our customers, we have provided a rating based on our rating system.
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Free WiFi
  • Dry cleaning/laundry service
  • Elevator
1881 Baoan Nan Road, Luohu District, Shenzhen, Guangdong, 518000, China

Luxury hotel with full-service spa, connected to a shopping center, near Huaqiangbei
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Free WiFi
    • Dry cleaning/laundry service
    • Elevator
  • Nice modern clean hotel. New area. I compare everything to my usual go to hotel in Futian…Oct 13, 2019
  • Check in and room services very slowJan 3, 2020

Grand Hyatt Shenzhen, Shenzhen, China

from NZ$225
  • 1 King Bed Club Access
  • 1 King Bed Club Access Deluxe
  • 1 King Bed Deluxe
  • Grand Suite
  • 1 King Bed
  • 2 Twin Beds
  • Apartment, 1 Bedroom
  • 2 Twin Beds Club Access
  • Grand, Executive Suite
  • Premier Suite
  • Twin Beds View
  • 1 King Bed View

What’s around Grand Hyatt Shenzhen, Shenzhen, China


  • In Luohu
  • Huaqiangbei - 16 min walk
  • Dongmen Pedestrian Street - 19 min walk
  • Luohu Port - 21 min walk
  • Shenzhen Convention and Exhibition Center - 3.9 mi / 6.2 km
  • Huanggang Border Crossing - 4.1 mi / 6.6 km
  • Coco Park - 4.5 mi / 7.3 km
  • Happy Coast - 6.2 mi / 9.9 km

Getting around

  • Shenzhen Intl. Airport (SZX) - 41 min drive
  • Hong Kong Intl. Airport (HKG) - 54 min drive
  • Shenzhen Station - 15 min walk
  • Hong Kong Lok Ma Chau Station - 7 min drive
  • Hong Kong Sheung Shui Station - 9 min drive
  • Grand Theater Station - 10 min walk
  • Guomao Station - 11 min walk
  • Laojie Station - 16 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 471 rooms
  • This hotel is arranged over 38 floors


  • Check-in time 2:00 PM-midnight
  • Check-out time is noon
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 15

Travelling with others


  • No cribs (infant beds)

  • Babysitting/childcare *


  • Pets not allowed


  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms



  • Airport shuttle (available 24 hours) *


  • Free self parking on site

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 8 restaurants
  • 24-hour room service
Things to do
  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Yoga classes/instruction on site
Working away
  • Business center
  • Conference space
  • Conference space size (feet) - 29805
  • Conference space size (meters) - 2769
  • One meeting room
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Number of buildings/towers - 1
  • Year Built - 2009
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Things to enjoy
  • Individually decorated
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Hair dryer
Be entertained
  • 40-inch LED TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe

Special features


Shui Xiang Spa has 13 treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

The spa is open daily.


China Lodge - This restaurant serves lunch and dinner.

Belle-Vue - This restaurant serves lunch and dinner.

The Show Kitchen - This restaurant serves breakfast, lunch, and dinner.

Sugar Box - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

La Terrazza - This restaurant serves brunch, lunch, and dinner.

Grand Hyatt Shenzhen, Shenzhen, China’s small print

Also known as

  • Grand Hyatt Shenzhen
  • Grand Hyatt Shenzhen Hotel
  • Shenzhen Grand Hyatt
  • Grand Hyatt Shenzhen Hotel
  • Grand Hyatt Shenzhen Hotel Shenzhen
  • Grand Hyatt Shenzhen Shenzhen
  • Grand Hyatt Shenzhen Hotel Shenzhen


This property requires guests to wear swimming caps while in the pool.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

The property affirms that it follows sanitization practices of GBAC STAR (Hyatt) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Buffet breakfast is offered for an extra charge of CNY 216 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of CNY 700 per vehicle (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Grand Hyatt Shenzhen, Shenzhen, China

  • Does Grand Hyatt Shenzhen offer free cancellation for a full refund?
    Yes, Grand Hyatt Shenzhen does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Grand Hyatt Shenzhen?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Grand Hyatt Shenzhen?
    Yes, there's free self parking.
  • Is there a pool at Grand Hyatt Shenzhen?
    Yes, there's an outdoor pool.
  • Are pets allowed at Grand Hyatt Shenzhen?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Grand Hyatt Shenzhen?
    You can check in from 2:00 PM to midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Grand Hyatt Shenzhen?
    Yes, there are 8 onsite restaurants. Nearby restaurants include 蓮路素食府 (8-min walk), Starbucks (14-min walk), and 海底捞火锅 (14-min walk).
  • Is airport shuttle service offered by Grand Hyatt Shenzhen?
    Yes, an airport shuttle is available. The charge is CNY 700 per vehicle one-way.
  • What is there to do near Grand Hyatt Shenzhen?
    Recommended spots to visit include Huaqiangbei (0.8 mi) and Dongmen Pedestrian Street (1 mi), along with Luohu Port (1.1 mi) and Shenzhen Convention and Exhibition Center (3.9 mi).

Recent reviews

Fabulous 8.8 From 207 reviews

Exceptional 10.0
great hotel, excellent service!
it's a great hotel, great location, at check-in, Laurie was excellent and front desk Desmond Assistant manager was very helpful when we left. Guest service was great when we asked for a firmer pillow and more water, respond was immediate! Highly recommended!
Alice s, ca2 night trip
Very good 8.0
Upcharge to check-in?
Overall a very nice hotel thou a bit shy of 5 star. I really didn't like that not only was my room not available even thou I wasn't an early check-in but in order to not wait a couple of hours I was charged more money to get into a room that was ready, clearly a bait and switch.
Stephen, us4 night business trip
Very good 8.0
Great offer. Great value of money
Yu Ching, hk1 night trip
Good 6.0
Will stay in another hotel next time when I visit.
The conceige Mr. David Liu is totally unhelpful. The worst conceige I ever experienced.
Amanda, tw2 night business trip
Exceptional 10.0
I would say this is the best hotel in Shenzhen. From the room, to the commendations, to the cleanliness, to the modern technology. It is located with a spectacular five-star mall in the base of the entrance of the hotel as well as a five-star mall connected with many incredible restaurants. It’s very close to everything. The train station/ the market/everything. It’s amazing. If I had to make one complaint. I would say that the music in the penthouse is way too loud. And the manager refused to lower the music. He actually told me to leave. He’s an absolute idiot and he should be fired. Decides that everything was at 1evel
FEDELE, us2 night business trip
Very good 8.0
Weak WiFi
WiFi is no good at all
Shirley, hk2 night business trip
Very good 8.0
staff lacking English from the point of entry
Ayhan, us4 night business trip
Exceptional 10.0
Highly recommended
Well decorated and spacy room, will be back next time for sure.
Chung Mau, hk1 night business trip
Exceptional 10.0
Comfort Stay & Sumptuous Breakfast Buffet
Hyatt’s King bed was really big & comfortable. We had a comfortable stay. The breakfast was also fantastic! There were a wide choice of selections & varieties & really delicious!
sg1 night romance trip
Very good 8.0
Comfort stay and good service
Terence Yick Kwong, hk1 night business trip

Grand Hyatt Shenzhen, Shenzhen, China

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