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All properties in Puerto de la Cruz, Canary Islands, Spain
1 room, 2 adults

Hotel Best Semiramis , Puerto de la Cruz, Spain

5-star5 stars
C/ Leopoldo Cologan Zulueta, 12, Puerto de la Cruz, Tenerife, 38400, Spain

Waterfront hotel with spa, near Lago Martianez Swimming Pools
  • Free buffet breakfast and free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Room
Great room
Service
Fantastic service
Location
Location is ok
Food
Food is all right

Hotel Best Semiramis , Puerto de la Cruz, Spain

  • Standard Room (2 adults)
  • Standard Room (3 adults)
  • Standard Room (2 adults + 1 child)
  • Superior Room (2 adults)
  • Standard Room (2 Adults + 2 Children)
  • Superior Room (2 adults + 1 child)
  • Superior Room (3 adults)
  • Superior Room (2 adults + 2 children)

What’s around Hotel Best Semiramis , Puerto de la Cruz, Spain

Landmarks

  • On the waterfront
  • Lago Martianez Swimming Pools - 20 min walk
  • Plaza del Charco - 22 min walk
  • Taoro Park - 25 min walk
  • Garden Beach - 32 min walk
  • Orotava Valley - 1 min walk
  • La Paz Lookout - 5 min walk
  • Botanical Garden of La Orotava - 8 min walk

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 28 min drive
  • Tenerife South Airport (TFS) - 58 min drive

At a glance

Key facts

Hotel size

  • This hotel has 287 rooms
  • This hotel is arranged over 17 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon
  • Express check-in
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free nearby parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Swim-up bar
  • Poolside bar
  • Room service
Things to do
  • Beach towels
  • Indoor pool
  • Outdoor seasonal pool
  • Fitness facilities
  • Full-service spa
  • Sauna
  • Surfing/boogie boarding on site
  • Windsurfing on site
  • Outdoor pool
  • Swim-up bar
  • Pool umbrellas
Working away
  • Business center
  • Conference space
  • One meeting room
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
Facilities
  • Elevator
  • Designated smoking areas (fines apply)
  • Rooftop terrace
  • Garden
Accessibility
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at Hotel Best Semiramis are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body treatments. The spa is equipped with a spa tub and Turkish bath/hammam.

Dining

Restaurante Buffet - This restaurant serves dinner only. Open daily.

Hotel Best Semiramis , Puerto de la Cruz, Spain’s small print

Also known as

  • Best Semiramis
  • Hotel Best Semiramis Hotel
  • Hotel Best Semiramis Puerto de la Cruz
  • Hotel Best Semiramis Hotel Puerto de la Cruz
  • Best Semiramis Hotel
  • Best Semiramis Hotel Puerto de la Cruz
  • Best Semiramis Puerto de la Cruz
  • Best Semiramis Tenerife/Puerto De La Cruz
  • Hotel Best Semiramis Tenerife/Puerto De La Cruz
  • Hotel Best Semiramis Puerto de la Cruz
  • Hotel Best Semiramis

Policies

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

In accordance with national/local laws, air conditioning may be restricted to certain hours from 1 June to 30 September.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

  • The seasonal pool is open from January to December.
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    Optional extras

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Safes in guestrooms can be used for EUR 0 per night

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Hotel Best Semiramis , Puerto de la Cruz, Spain

    • Is there a pool at Hotel Best Semiramis ?
      Yes, there's an indoor pool and a seasonal outdoor pool.
    • Are pets allowed at Hotel Best Semiramis ?
      Sorry, pets aren't allowed.
    • What are the check-in and check-out times at Hotel Best Semiramis ?
      You can check in from 2:00 PM to midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
    • Are there restaurants at or near Hotel Best Semiramis ?
      Yes, there's an onsite restaurant. Nearby restaurants include La Cla (2-min walk), Apricot (2-min walk), and El Secreto (3-min walk).

    Recent reviews

    Very good 8.2 From 275 reviews

    Exceptional 10.0
    exseleant
    amazing evry things
    David, il7 night trip with friends
    Good 6.0
    3-Star Hotel Incorrectly Marketed As 5-Star
    Our first impression of the Best Semiramis hotel in was to arrive in our rented vehicle in the evening and to find no parking. The hotel offers six small parking spaces for a huge property of 17-floors! So where was the parking that was advertised when I booked? Granted, it was stated that parking was limited, but I think six slots for a hotel that accommodates 1,000-plus guests should realistically be marked as “no on-site parking”. Street parking was free, but limited, so every night we found ourselves having to loop the block several times until an on-street parking space became available. We were checked in promptly and were given a complimentary glass of (tinned) pineapple juice. The receptionist, Sara, was helpful and informative. Our room, 601, was large but rather basic. It was kept clean, but we had to ask for tissues and thereafter we were given just two tissues per person per day, which was wholly insufficient. Also, there was a bin in the toilet, but none in the living area, so we had to ask for an extra bin too. The hotel was marketed as a 5-star property and priced accordingly, in comparison with other hotels in Puerto de la Cruz, but it did not have even basic amenities. The air-conditioner in the room did not work, so we alerted reception within an hour of our arrival, and again the following morning, but nobody ever visited the room and so nothing was done. We had a bed and breakfast package, but breakfasts were unpleasant purely because we found more
    Iain, gb10 night trip
    Exceptional 10.0
    Excellent stay
    Room lovely with a view of the town and the sea. Kept immaculately clean every day. Location good, not noisy or busy but close enough to walk to town, some gorgeous gardens, along the coastal path and to local shops & bars. Food was generally very good. some dishes were not to our taste but there was always plenty of choice. Salad buffet was especially good. The only slight negative was the quality of the entertainment wasn't always the best but that seems to be standard in hotels. Some of the hotel looks a little dated but all still very comfortable.Service was top notch.
    Susan, gb7 night trip with friends
    Exceptional 10.0
    Amazing
    Amazing
    Julie, gb12 night trip
    Poor 2.0
    Bad customer service and old hotel.
    The receptionist attempted to be friendly, but we can see he is not friendly at all. When we ask him questions, he did not look at us, making us feel he is not polite at all. The hotel is very old, and the swimming pool is very dirty, I could not recommend people to live at this hotel.
    gb1 night romance trip
    Very good 8.0
    Not a 5 star, but good.
    In general very good stay. Big, clean and beautiful rooms. Looked forward to stay at this hotel and celebrate my 30th birthday. Was very surprised that hotel offered nothing extra for celebration, and we had to pay extra even for a tea cooker and for ironing our clothes. They have dress code at the restaurant, but no way to get your shirts ironed. You had to wait for 1 or 2 days to get your clothes. We also ordered a spa package for couple at their spa, but when we arrived they said it was full, which was a huge disappointment, as we looked forward for a relaxing celebration. The next day we went to spa, but it was very small and massage was very basic. Great dinner and breakfast. No drinks were included at the dinner. We had half board. Overall ok, but if you are looking for a good celebration, then choose another hotel.
    gb1 night romance trip
    Good 6.0
    Definitely not 5 star but has several good points
    Positives: Comfortable, smart room with balcony and stunning sea views. Good selection of food on buffet, even for vegetarians. Cook-to-order grilling / stir fry stations especially good. Spa area and internal pool well maintained. Puerto de la Cruz offers a more Spanish feel than the more touristic resorts. Negatives: VERY dated and run-down public areas. Cold outdoor pool. Charges for spa use. You can get one free pass to spa, but only if you demand it at Reception. Fairly long steep walk from centre of town. No parking on site, so you normally have to park a way down the road and walk back. Definitely not 5 star standard, facilities or service. Very elderly clientele makes it feel like you’re staying in a care home (sorry to be harsh, but honest)
    Stephen, gb5 night family trip
    Very good 8.0
    Past its Best Semiramis Hotel
    We had a very good stay and have no complaints. The hotel was a bit dilapidated and a 3.5 star. However it was cheap relative to all the others in the area. Breakfast was good, great choice. Staff where lovely and very hard working but not enough of them. The rooms are large and clean with great views. Pillows uncomfortable as where the beds a bit. Overall a lovely hotel but we'll beyond its salad days..needs maintenance.
    james, gb11 night family trip
    Exceptional 10.0
    Great hotel
    Very good hotel. Everything was great. A little far from the center.
    Shmuel, gbFamily trip
    Good 6.0
    No parking.no tea or coffe in the room.tv nothing in english.
    neta, ilTrip with friends

    Hotel Best Semiramis , Puerto de la Cruz, Spain

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