Hotel Best Semiramis , Puerto de la Cruz, Spain

amazing evry things

Our first impression of the Best Semiramis hotel in was to arrive in our rented vehicle in the evening and to find no parking. The hotel offers six small parking spaces for a huge property of 17-floors! So where was the parking that was advertised when I booked? Granted, it was stated that parking was limited, but I think six slots for a hotel that accommodates 1,000-plus guests should realistically be marked as “no on-site parking”. Street parking was free, but limited, so every night we found ourselves having to loop the block several times until an on-street parking space became available. We were checked in promptly and were given a complimentary glass of (tinned) pineapple juice. The receptionist, Sara, was helpful and informative. Our room, 601, was large but rather basic. It was kept clean, but we had to ask for tissues and thereafter we were given just two tissues per person per day, which was wholly insufficient. Also, there was a bin in the toilet, but none in the living area, so we had to ask for an extra bin too. The hotel was marketed as a 5-star property and priced accordingly, in comparison with other hotels in Puerto de la Cruz, but it did not have even basic amenities. The air-conditioner in the room did not work, so we alerted reception within an hour of our arrival, and again the following morning, but nobody ever visited the room and so nothing was done. We had a bed and breakfast package, but breakfasts were unpleasant purely because we found more

Room lovely with a view of the town and the sea. Kept immaculately clean every day. Location good, not noisy or busy but close enough to walk to town, some gorgeous gardens, along the coastal path and to local shops & bars. Food was generally very good. some dishes were not to our taste but there was always plenty of choice. Salad buffet was especially good. The only slight negative was the quality of the entertainment wasn't always the best but that seems to be standard in hotels. Some of the hotel looks a little dated but all still very comfortable.Service was top notch.

Amazing

The receptionist attempted to be friendly, but we can see he is not friendly at all. When we ask him questions, he did not look at us, making us feel he is not polite at all. The hotel is very old, and the swimming pool is very dirty, I could not recommend people to live at this hotel.

In general very good stay. Big, clean and beautiful rooms. Looked forward to stay at this hotel and celebrate my 30th birthday. Was very surprised that hotel offered nothing extra for celebration, and we had to pay extra even for a tea cooker and for ironing our clothes. They have dress code at the restaurant, but no way to get your shirts ironed. You had to wait for 1 or 2 days to get your clothes. We also ordered a spa package for couple at their spa, but when we arrived they said it was full, which was a huge disappointment, as we looked forward for a relaxing celebration. The next day we went to spa, but it was very small and massage was very basic. Great dinner and breakfast. No drinks were included at the dinner. We had half board. Overall ok, but if you are looking for a good celebration, then choose another hotel.

Positives: Comfortable, smart room with balcony and stunning sea views. Good selection of food on buffet, even for vegetarians. Cook-to-order grilling / stir fry stations especially good. Spa area and internal pool well maintained. Puerto de la Cruz offers a more Spanish feel than the more touristic resorts. Negatives: VERY dated and run-down public areas. Cold outdoor pool. Charges for spa use. You can get one free pass to spa, but only if you demand it at Reception. Fairly long steep walk from centre of town. No parking on site, so you normally have to park a way down the road and walk back. Definitely not 5 star standard, facilities or service. Very elderly clientele makes it feel like you’re staying in a care home (sorry to be harsh, but honest)

We had a very good stay and have no complaints. The hotel was a bit dilapidated and a 3.5 star. However it was cheap relative to all the others in the area. Breakfast was good, great choice. Staff where lovely and very hard working but not enough of them. The rooms are large and clean with great views. Pillows uncomfortable as where the beds a bit. Overall a lovely hotel but we'll beyond its salad days..needs maintenance.

Very good hotel. Everything was great. A little far from the center.

No parking.no tea or coffe in the room.tv nothing in english.