2/10 Poor
22 December 2024
Rats! Do not recommend!
Upon the day of arrival, we had no washcloth towels in our room and were forced to go out at 11pm to find and buy our own towels in order to take showers. The next day room service did bring two towels, one for each guess and we were given these for an entire 6 day trips our second day the toilet would not flush. Maintenance come out and fix it, but we continued to have problems throughout the trip. Third day, we get back to our room and we’re locked out in the middle of night. We were given a different code and door code probably wasn’t working due to WiFi issues…unacceptable. Then the grand finale… we come back to the hotel one night after a long day and we count a total of five rats running throughout the hotel lobby. Upon departure, I did disclose all of this in person to the property manager. Each individual incident was also reported to customer service by phone and requested to speak with a supervisor but was told to call back.
Verified traveller
6-night trip with friends
Verified Hotels.com guest review