Novotel Nairobi Westlands

Property class: 5 and above
Luxury hotel with spa, near Sarit Centre

Choose dates to view prices

Placing you within a 10-minute walk of Sarit Centre, Novotel Nairobi Westlands features a rooftop terrace and a free children's club. You can visit the spa to indulge in deep-tissue massages, body wraps or aromatherapy, and Italian cuisine is served at Gemma's Kitchen & Bar, which is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool and a poolside bar.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet-friendly
  • Free parking
  • Free Wi-Fi

Main amenities (12)

  • Daily housekeeping
  • Restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Free children's club
  • 24-hour fitness centre
  • Steam room
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe

For families (6)

  • Free cots/infant beds
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
  • Premium TV channels
The current price is NZ$326
includes taxes & fees
10 Oct - 11 Oct

Why we love this property

Work meets wellness
This hotel combines 13 meeting rooms and laptop-friendly workstations with indulgent spa services. After business, enjoy massages and 24-hour room service.
Cuisine for every taste
Italian and international flavours await at this hotel's restaurant. A cafe and 2 bars round out the options. Private dining for couples sets the mood.
Relaxation sanctuary
A full-service spa offers aromatherapy and Swedish massages in tranquil treatment rooms. Steam room and 24-hour gym enhance this hotel's garden oasis.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Suite, 1 Bedroom (King bed)

A modern living room with a sofa, a coffee table, and a view of a forest through large windows.

Deluxe Suite, 1 Bedroom (King bed)

  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, and a wall mural of a toucan.

Executive Room, 1 King Bed

  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom (King bed)

A modern hotel room with a grey sofa, a small table with a vase, a desk, a chair, and a mounted TV.

Executive Suite, 1 Bedroom (King bed)

10.0 out of 10
Exceptional
(1 review)
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 3 Bedrooms, Kitchenette (2 Twin Beds, Living Room)

A hotel room with a large bed, a desk, a chair, and a wall mural of a toucan.

Presidential Suite, 3 Bedrooms, Kitchenette (2 Twin Beds, Living Room)

  • 80 sq m
  • 3 bedrooms
  • Sleeps 6
  • 2 King Beds, 1 Single Bed and 1 Large Single Bed

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, and a window with curtains.

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(10 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Superior Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

Similar properties

Exterior
Hyatt Place Nairobi Westlands
Highridge
  • Pool
  • Free breakfast
  • Pet-friendly
  • Free parking
9.6 out of 10, Exceptional, 158 reviews
The price is NZ$340
includes taxes & fees
5 Oct - 6 Oct
Hyatt Place Nairobi Westlands
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About the area

Map
LOWER KABETE ROAD, WESTLANDS, Nairobi, 00600

What's nearby

  • Westgate Shopping Mall - 3 min walk - 0.3 km
  • Sarit Centre - 5 min walk - 0.5 km
  • Oshwal Religious Centre - 10 min walk - 0.9 km
  • UNHCR Kenya - 18 min walk - 1.6 km
  • Diamond Plaza II - 4 min drive - 2.3 km

Getting around

  • Nairobi (WIL-Wilson) - 21 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 34 min drive
  • Syokimau Station - 31 min drive
  • Nairobi Station - 32 min drive
  • Syokimau SGR Railway Station - 32 min drive

Restaurants

  • ‪Barista & Co. Specialty Coffee (Sarit) - ‬7 min walk
  • ‪Spring Valley Café - ‬4 min walk
  • ‪Mam Mam Vietnamese - ‬6 min walk
  • ‪Fonda's Taqueria Westlands - ‬6 min walk
  • ‪Roco Mamas - ‬6 min walk

About this property

Novotel Nairobi Westlands

  • Placing you within a 10-minute walk of Sarit Centre, Novotel Nairobi Westlands features a rooftop terrace and a free children's club. You can visit the spa to indulge in deep-tissue massages, body wraps or aromatherapy, and Italian cuisine is served at Gemma's Kitchen & Bar, which is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool and a poolside bar.

At a glance

Hotel size

    • 347 rooms
    • Arranged over 10 floors

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Contactless check-in and check-out are available
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding
    • Free children's club

Pets

    • Pets allowed (dogs and cats only)*

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

    • Free secured on-site valet parking

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee shop
  • Private dining
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's menu
  • Children's games

Working away

  • 13 meeting rooms
  • Conference space (1755 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2024
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • 24-hour fitness centre
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Steam room
  • Lockers available
  • Banquet hall
  • Reception hall
  • Outdoor furniture

Accessibility

  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Magnifying mirror
  • Well-lit path to entrance
  • Step-free path to entrance
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Hardwood flooring in public areas

Room amenities

Be entertained

  • 32-inch Smart TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Meal delivery service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations

Special features

Spa

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Gemma's Kitchen & Bar – This restaurant specialises in Italian cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Social Hub – This café specialises in international cuisine and only serves light fare. Guests can enjoy drinks at the bar. Open daily.
Trunk & Tandoor – This theme restaurant specialises in Indian cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Rooftop Pool & Bar – This poolside rooftop bar specialises in international cuisine and only serves light fare. Open daily.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 30 for adults and USD 15 for children

Children & extra beds

  • Rollaway beds are available for USD 30.0 per night

Pets

  • Pets are allowed for an extra charge of USD 20 per pet, per night, plus a one-off cleaning fee of USD 20

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 7:00 PM
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting on-site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, Diners Club

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Novotel Nairobi Westlands Hotel

Novotel Nairobi Westlands NAIROBI

Novotel Nairobi Westlands Hotel NAIROBI

Frequently asked questions

Does Novotel Nairobi Westlands offer free cancellation for a full refund?

Yes, Novotel Nairobi Westlands does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Novotel Nairobi Westlands?

Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 7:00 PM.

Are pets allowed at Novotel Nairobi Westlands?

Yes, cats and dogs are welcome. There's a charge of USD 20 per pet, per night.

Is parking offered on site at Novotel Nairobi Westlands?

Yes, there's free valet parking.

What are the check-in and check-out times at Novotel Nairobi Westlands?

You can check in starting at 3:00 PM. Check-out time is noon. Contactless social distancing and check-out are available.

Is there an on-site casino at Novotel Nairobi Westlands?

No, this hotel doesn't have a casino, but Lucky 8 Casino (9-min drive) is nearby.

What is there to do at Novotel Nairobi Westlands and nearby?

Novotel Nairobi Westlands has 2 bars, a spa and an outdoor pool, as well as a 24-hour fitness centre and a garden.

Are there restaurants at or near Novotel Nairobi Westlands?

Yes, Gemma's Kitchen & Bar offers Italian cuisine, pool views and poolside dining.

What's the area around Novotel Nairobi Westlands like?

Novotel Nairobi Westlands is a short 3-minute walk from Westgate Shopping Mall and 6 minutes' walk from Sarit Centre.

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Reviews

Novotel Nairobi Westlands Reviews

9.4

Exceptional

9.6

Cleanliness

9.4

Amenities

9.4

Staff & service

9.6

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as amazing, great, and fantastic with many options for all tastes. (12 reviews)
  • The restaurant offered great food, with a variety of options, including an exotic Indian-inspired menu, and was a highlight of the stay. (8 reviews)
  • The hotel gym is well-equipped and comfortably air-conditioned, available 24/7. (4 reviews)
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From real guest reviews summarized by AI.
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Reviews

Verified review

10/10 Exceptional

Perfect stay, great rooms magical espresso martinis and great staff!
Verified review

10/10 Exceptional

Beautiful property, kind and helpful staff, very nice food in the restaurant for both dinner and breakfast. The rooms were clean and the bed comfortable. What more can you ask for!
Verified review

8/10 Very good

Quick check-in process. Very helpful staff. Steve - concierge and Daniel at reception were excellent.
Verified review

10/10 Exceptional

Location, quality and service. A+ to the property on all these dimensions, whether you choose to stay with family or traveling for work. Had a memorable stay. Breakfast at Gemma’s, dinner at Trunk and Tandoor were both fantastic. Dinner at Gemma’s could’ve been better.
Verified review

10/10 Exceptional

Good room, helpful hotel staff,
Verified review

10/10 Exceptional

The staff was amazing, so kind and so helpful to our family. The rooms were comfortable and spacious and the amenities were great
Verified review

10/10 Exceptional

The rooms were very clean and everything in working comfortable order, the staff were particularly notable: friendly, helpful and professional - making our stay with children feel comfortable, safe. The hotel is well secured and assistance was available whenever needed.
Verified review

10/10 Exceptional

Clean room, excellent service, great staff and good location.
Verified review

10/10 Exceptional

My favorite hotel in the area Very friendly staff Amazing breakfast buffet Cosy interior with many nice details Big room, with giant bed Nice in room coffee, tea selection Big shower Cosy pool pool area Larger than average hotel gym
Verified review

10/10 Exceptional

Very clean and new looking rooms, good service and friendly staff. Always welcomed with a smile and helpful. Will definitely recommend and stay again
Nice little surprise for Christmas
Verified review

10/10 Exceptional

GREAT STAY & THE STAFF IS WONDERFUL
Verified review

10/10 Exceptional

Staff were excellent, friendly and very helpful, we enjoyed our stay
Verified review

10/10 Exceptional

Great place for us to stay on our first family trip to Kenya. Good area to use as a base when exploring Nairobi before moving on to safaris. Shopping centres close by, restaurants etc. within walking distance and easy when taking a taxi to/from other parts of the city. Used the rooftop pool and sundeck quite a lot as well. Staff was helpful. We stayed at the start of our trip and decided to book it for the last night of our trip as well.
Verified review

10/10 Exceptional

We had a great time! The staff members are a dream, super nice and welcoming, always happy to help. Breakfast is great with a lot of options! Great location and facilities in the hotel. We’d definitely recommend! 10/10
Verified review

10/10 Exceptional

Excellent service and food. Nice gym, comfortable beds.
Verified review

10/10 Exceptional

Great location, safe and great service
Verified review

10/10 Exceptional

The room was perfect nice view and the staff was top tier. Very accomodating .
Verified review

10/10 Exceptional

The staff were amazing! Stephen, the concierge, met us at the door and took care of us like we were old family friends! The room was spacious and very comfortable!
Verified review

8/10 Very good

Amenities and staff
Verified review

10/10 Exceptional

It is an amazing property, fantastic value for money. Very comfortable room, awesome breakfast, attentive service and a lovely ambience.
Verified review

10/10 Exceptional

Our stay at the Novotel was very pleasant, quiet, and felt safe. The staff were friendly and knowledgeable about the area. We highly recommend staying at this property!
Verified review

10/10 Exceptional

The hotel was well equipped, comfortable and clean. The staff was friendly, helpful, and thoughtful.
Verified review

10/10 Exceptional

The staff and workers were kind, friendly and very knowledgeable of their jobs and the city of Nairobi. I will definitely be back to stay again.
Verified review

10/10 Exceptional

An oasis

Wonderful service, though the restaurant is slow, clean comfortable, spacious rooms. Restaurant food and cocktails were great.
Verified review

10/10 Exceptional

Very well maintained