The Good
Face to face interactions at check in and check out were pleasant. Newly renovated lobby. Rooms, however, are extremely worn and in need of refurbishment.
The Bad
1) Non face to face interactions were an entirely different story. Upon check in, I found my room had 2 single beds when I had requested for 1 king bed. Whilst requests are subject to availability, I was sitting in the room for over half an hour while waiting for the front desk to call me back if an alternative was available. Only when I rang again did I find out that no king bed was available for the type of room I booked. Strangely my colleague who checked in the next day (exact room type) had a king sized bed.
2) on my last night, I called front desk to request a late check out and was granted 1pm. The next day at 12pm, housekeeping rang my door bell prompting me to check out to which I replied I had a late check out. Shortly after the front desk called me and the tone used was absolutely unbelievably rude. I literally felt like I personally owed her money. She demanded I give her the name of the front desk staff who granted the late check out as the request was not in the system. I was flabbergasted. Apparently the onus is on the hotel guest to obtain the name of the staff from which requests are made at this hotel. I have stayed at this converted condominium hotel a number of times over the years and it was definitely better managed under Anantara.
Perhaps I should’ve asked for her name!