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All properties in Hangzhou, Zhejiang, China

Wyndham Grand Plaza Royale Hangzhou

Lakefront hotel with 3 restaurants, near West Lake

  • Free WiFi
From
NZ$192

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  • Terrace/Patio
  • Living Room
  • Living Room
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8.8.Fabulous.
  • Firstly lost my passport several times. The staff were very confused about the booking.…

    Jan 20, 2020

  • The health club was closed during my whole stay! They said they would call me a cab so I…

    Jan 14, 2020

See all 121 reviews

Official standards

This property advises that it adheres to Count on Us (Wyndham) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Dining options
Safe
  • Free WiFi
  • Parking available
  • Bathtub
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 293 smoke-free guestrooms
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Rooftop terrace
  • Health club
  • Business center

For families

  • Free cribs/infant beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries

What’s around

  • In Xihu
  • West Lake - 10 min walk
  • Broken Bridge - 11 min walk
  • Wulin Square - 18 min walk
  • Wushan Night Market - 31 min walk
  • Hangzhou Botanical Garden - 2.5 mi / 4.1 km
The following facilities or services will be unavailable from March 1 2021 to August 31 2021 (dates subject to change):
  • Meeting facilities
  • Swimming pool

The following facilities are closed seasonally each year. They will be closed from April 6 to June 30:
  • Bar/Lounge

Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Executive Room, 1 King Bed, Non Smoking (Royal)
  • Executive Suite, 1 King Bed, Non Smoking
  • Executive Suite, 1 King Bed, Non Smoking, Lake View
  • Premier King Bed Room
  • Premier Suite, 1 King Bed, Non Smoking
  • Deluxe King Bed Room
  • Business Suite, 1 King Bed, Non Smoking
  • Mountain View Twin Room
  • Mountain View King Room
  • Deluxe Twin Beds Room
  • Premier Twin Beds Room

Location

  • In Xihu
  • West Lake - 10 min walk
  • Broken Bridge - 11 min walk

What’s around

Landmarks

  • In Xihu
  • West Lake - 10 min walk
  • Broken Bridge - 11 min walk
  • Wulin Square - 18 min walk
  • Wushan Night Market - 31 min walk
  • Hangzhou Botanical Garden - 2.5 mi / 4.1 km
  • Lingyin Temple - 4.1 mi / 6.6 km
  • Xixi Wetland Park - 4.7 mi / 7.6 km
  • Song Dynasty Town - 9.9 mi / 16 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 23 min drive
  • Hangzhou Station - 6 min drive
  • Hangzhou East Railway Station - 8 min drive
  • Hangzhou Yuhang Station - 18 min drive
  • Fengqi Road Station - 6 min walk
  • Wulin Square Station - 15 min walk
  • Longxiangqiao Station - 17 min walk

At a glance

Hotel size

  • This hotel has 293 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Guests are asked to contact the hotel with the name of at least one guest as it appears on their passport upon booking.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite parking limited
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service

Things to do

  • Fitness facilities
  • Free bicycles nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Health club

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 7560
  • Conference space size (meters) - 702

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

Languages Spoken

  • Arabic
  • Chinese
  • English
  • French
  • German
  • Italian

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

Things to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer

Be entertained

  • 37-inch LCD TV
  • Cable TV channels

Stay connected

  • Desk
  • Free weekday newspaper
  • Free WiFi

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Small print

Also known as

  • Wyndham Grand Plaza Royale Hangzhou
  • Wyndham Plaza Royale Hangzhou
  • Wyndham Grand Plaza Royale Hangzhou Hotel
  • Wyndham Grand Plaza Royale Hangzhou Hangzhou
  • Wyndham Grand Plaza Royale Hangzhou Hotel Hangzhou
  • Wyndham Royale
  • Wyndham Royale Hotel
  • Wyndham Royale Hotel Hangzhou Grand Plaza
  • Wyndham Grand Plaza Royale Hangzhou Hotel Hangzhou
  • Wyndham Grand Plaza Royale Hangzhou Hotel
  • Wyndham Grand Plaza Royale Hotel
  • Wyndham Grand Plaza Royale

Optional extras

Rollaway beds are available for CNY 308.0 per night

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for lunch and dinner.

Each guestroom is kept vacant for a minimum of 48 between bookings.

This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Wyndham Grand Plaza Royale Hangzhou does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Parking spots may be limited.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2:00 PM - midnight. Check-out time is noon. Express check-in and check-out are available.
  • Yes, there are 3 onsite restaurants. Nearby restaurants include Cao Shen Ji Dumplings (6-min walk), Sawasdee Thai Restaurant (9-min walk), and Blue Frog (10-min walk).
  • Have fun with nearby activities like cycling and hiking, and practice your swing on the nearby golf course. Enjoy amenities like a health club and a garden.
8.8.Fabulous.
  • 8.0.Very good

    Recommended

    Excellent room. Good location. Pleasant check in staff but 20 min. wait is too long. Some hooks, towel rails in bathroom would help.

    Matthew, 3 night trip, Jan 5, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great location. Very nice hotel.

    Great location to get to historic and picturesque West Lake. Close to interesting street market and other shops. Very comfortable stay and good breakfast with plenty of choice. Recommended if you go to Hangzhou.

    Peter, 2 night trip, Dec 5, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great convenient location. very near to Xihu. but the other occupants were relentless smokers who refused to cooperate. not the hotel's fault.

    J.Y, 1 night family trip, Dec 4, 2019

    Verified Expedia guest review

  • 6.0.Good

    I felt that I was double charged. First of all, I paid deposit during check-in, and then paid full hotel bills during check-out. However, later on, my credit card showed 2 transactions from this hotel ( I booked 2 rooms). I contacted the hotel but they insisted to say that was "pre-authrization"and will be refunded soon.... Doesn't make sense that I paid full deposit and bills, why "pre- authorization" after check-out???

    1 night family trip, Nov 22, 2019

    Verified Expedia guest review

  • 6.0.Good

    Non-sokong room smell smoking at 1st night, request to change room next day. We had our 2 morning coffee & bakeries at their coffee shop , after 10 minutes of waiting , they told us they are running out of cream and milk and asked us can we drink black coffee instead. 😩😩😩, Out of cream at coffee shop???

    Jean, 5 night family trip, Nov 17, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    Nice location - close to the west lake and shopping areas. But the hotel seems to be unfinished with the back garden or square blocked. The gym and swimming pool etc was closed due to more than a year unpaid rent?! We were offered to use the gym in the grant Hyatt. It’s about 10 minutes walk by the lake. I think I’ll stay there next time!

    Xinyu, 5 night business trip, Oct 28, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Jason, the hotel manager, did a wonderful job in assisting us with our room reservation and stay. He did everything possible to make sure we were satisfied with the hotel whenever we walked past him in the hotel lobby everyday. The entire staff at the hotel were helpful and pleasant.

    MX, 3 night family trip, Oct 27, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Location is quite good. Not far from west lake and decently near the metro. Was slightly disappointed that they were renovating their health center (pool) was intending to have some light swim. Generally good stay.

    Timothy, 1 night romance trip, Oct 16, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Fantastic, As good as the reviews say

    Excellent hotel. 5* rooms and facility with a great location. Service was excellent, however much of their staff seemed pretty new to the operation (could have pulled in additional bodies for Golden Week). Either way, an absolutely stellar experience and a very positive first experience for us with the brand.

    Ryan, 2 night trip, Oct 3, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    We loved staying at this hotel, location was great and friendly service make you felt at home. The staffs were amazing, Lorna, Lusy were wonderful help. Look forward to our next visit.

    WXSun, 2 night romance trip, Sep 23, 2019

    Verified Expedia guest review

See all 121 reviews