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All properties in Gramado, Rio Grande do Sul State, Brazil

Wish Serrano

Luxury hotel with 4 restaurants, near Gramado Covered Street

  • Free buffet breakfast and free WiFi
From
NZ$232

Property renovations and closures

  • During renovations, the hotel will make every effort to minimize noise and disturbance.

Image gallery

  • Hotel Front – Evening/Night
  • Hotel Front – Evening/Night
  • Outdoor Pool
  • Outdoor Pool
  • Hotel Front – Evening/Night
Hotel Front – Evening/Night. Image 1 of 57.
1 / 57Hotel Front – Evening/Night
8.4.Very good.
  • They did inform me before I got there that all amenities were closed

    Dec 11, 2020

  • We had a few problems at the arrival! Key was not opening the door and room with no good…

    Oct 17, 2020

See all 124 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

The following facilities or services will be unavailable from May 3 2021 to July 1 2021 (dates subject to change):
  • Swimming pool
  • The property will be renovating from April 29 2021 to August 1 2021 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Sauna
    • Free WiFi
    • Parking available
    • Pool
    • Gym
    • Air Conditioning

    Property highlights

    Main amenities

    • 268 guestrooms
    • Daily housekeeping
    • 4 restaurants and bar/lounge
    • Indoor pool and outdoor pool
    • Outdoor tennis court
    • Valet parking

    What’s around

    • In Planalto
    • Gramado Covered Street - 8 min walk
    • Mini Mundo - 8 min walk
    • Orchids Park - 1 min walk
    • Rua Torta - 1 min walk
    • Etnias Square - 3 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    • Premiere
    • Family Room
    • Premier Room, Balcony
    • Junior Suite
    • Standard Room, Annex Building

    Location

    • In Planalto
    • Gramado Covered Street - 8 min walk
    • Mini Mundo - 8 min walk

    What’s around

    Landmarks

    • In Planalto
    • Gramado Covered Street - 8 min walk
    • Mini Mundo - 8 min walk
    • Orchids Park - 1 min walk
    • Rua Torta - 1 min walk
    • Etnias Square - 3 min walk
    • Gramado Central Avenue - 3 min walk
    • Casa do Colono Market - 4 min walk
    • Blooming Clock Church - 4 min walk
    • Rotula of Flags - 5 min walk
    • Nicoletti Square - 5 min walk

    Getting around

    • Salgado Filho Intl. Airport (POA) - 103 min drive
    • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 80 min drive

    At a glance

    Hotel size

    • This hotel has 268 rooms
    • This hotel is arranged over 4 floors

    Arriving/leaving

    • Check-in time 2 PM-midnight
    • Check-out time is noon

    Restrictions related to your trip

    • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • Parents must have child's birth certificate and photo ID*
    • No cribs (infant beds)
    • Babysitting/childcare*
    • Children's club*

    Pets

    • Pets not allowed (service animals welcome)

    Internet

    • Free WiFi and wired Internet access in public areas
    • Free WiFi in rooms

    Parking

    • Onsite valet parking (BRL 40.00 per day)
    • Wheelchair-accessible parking on site
    *See small print for additional details or extra charges

    In the hotel

    Taking the kids?

    • Children's club (surcharge)
    • Supervised childcare/activities (surcharge)

    Food and drink

    • Free buffet breakfast daily
    • 4 restaurants
    • Bar/lounge
    • Coffee shop/café
    • Snack bar/deli
    • Poolside bar
    • 24-hour room service
    • Barbecue grills

    Things to do

    • Indoor pool
    • Outdoor pool
    • Fitness facilities
    • Outdoor tennis court
    • Spa services on site
    • Spa tub
    • Basketball on site
    • Playground on site
    • Volleyball on site
    • Rafting nearby
    • Children's pool
    • Tennis on site
    • Steam room
    • Pool sun loungers
    • Sauna
    • Arcade/game room

    Working away

    • Business center
    • Conference space
    • Conference space size (feet) - 11119
    • Conference space size (meters) - 1033
    • One meeting room

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Hair salon
    • Free newspapers in lobby
    • Luggage storage
    • Multilingual staff

    Facilities

    • Number of buildings/towers - 3
    • Year Built - 1976
    • Elevator
    • Designated smoking areas
    • Garden
    • Fireplace in lobby

    Accessibility

    • In-room accessibility
    • Wheelchair accessible
    • Wheelchair-accessible parking
    • Raised toilet seat
    • Low-height counters/sink
    • Grab bar - near toilet

    Languages Spoken

    • English
    • Portuguese
    • Spanish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Ceiling fan

    Sleep well

    • Hypo-allergenic bedding available
    • Blackout drapes/curtains
    • Turndown service
    • Premium bedding

    Freshen up

    • Free toiletries
    • Hair dryer

    Be entertained

    • 32-inch LCD TV
    • Cable TV channels

    Stay connected

    • Desk
    • Free WiFi
    • Phone

    More

    • Daily housekeeping
    • In-room safe

    Special features

    Spa

    Guests can pamper themselves by indulging in the onsite spa services.

    Dining

    Maggiore Lounge e Bar - This bar serves light fare only. Happy hour is offered.

    The Grill - This steakhouse specializes in barbecue and serves lunch and dinner. Open daily.

    Garda - This restaurant serves breakfast, lunch, and dinner. Open daily.

    Forneria di Como - This theme restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

    Recreation

    On Site

    • Fitness facilities
    • Outdoor tennis court
    • Sauna
    • Spa tub
    • Steam room
    • Tennis on site
    • Basketball on site
    • Playground on site
    • Volleyball on site

    Nearby

    • Rafting nearby

    Small print

    Also known as

    • Serrano Convenções
    • Wish Serrano Resort Convention
    • Wish Serrano GJP Hotel Gramado
    • Wish Serrano GJP Hotel
    • Wish Serrano GJP Gramado
    • Wish Serrano GJP
    • Serrano Resort Convenções SPA
    • Wish Serrano Hotel Gramado
    • Wish Serrano Hotel
    • Wish Serrano Gramado
    • Wish Serrano
    • Serrano Convenções Gramado
    • Wish Serrano Resort Convention Gramado
    • Wish Serrano BY GJP
    • Wish Serrano Hotel
    • Wish Serrano Gramado
    • Wish Serrano Hotel Gramado
    • Serrano Resort
    • Serrano Resort Convenções
    • Serrano Resort Convenções Gramado
    • Wish Serrano Resort Gramado, Brazil
    • Serrano Hotel Gramado
    • Wish Serrano Convention
    • Wish Serrano Convention Gramado

    Optional extras

    Valet parking costs BRL 40.00 per day

    Children's club access is available for an extra charge

    Babysitting/childcare is available for an extra charge

    Policies

    Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

    Guests can rest easy knowing there's a smoke detector on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities.

    Contactless check-in and contactless check-out are available.

    Enhanced food service safety measures are in place.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    This property accepts credit cards. Cash is not accepted.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:
    • Tourism fee: BRL 2.55 per accommodation, per night

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs

    • Yes, Wish Serrano does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
    • Yes. Valet parking costs BRL 40.00 per day.
    • Yes, there's an indoor pool, an outdoor pool, and a children's pool. The swimming pool will be unavailable from May 3 2021 to July 1 2021 (dates subject to change).
    • Sorry, pets aren't allowed, but service animals are welcome.
    • You can check in from 2 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
    • Yes, there are 4 onsite restaurants, featuring barbecue. Nearby restaurants include Pizzaria Cara de Mau (3-min walk), Trattoria del Corso (3-min walk), and Cantina Pastasciutta (4-min walk).
    • Practice your swing on the tennis courts. Additional recreation onsite includes basketball and volleyball. Relax in the spa tub and take invigorating swims in the indoor and outdoor pools. Wish Serrano also has a sauna and a steam room, as well as an arcade and a garden.
    8.4.Very good.
    • 10.0.Exceptional

      Grabriel was really good and attentive. He help us , on all of our questions , Told us about very cool places to try it out . Great Job Gabriel .

      1 night trip, Aug 19, 2020

      Verified Orbitz guest review

    • 8.0.Very good

      People were very friendly!!! Victor bartender/waiter at the steak and Italian restaurant was so nice to us!! Always had a smile on his face and great customer service!!

      Inaria, 4 night romance trip, Jul 28, 2019

      Verified Orbitz guest review

    • 10.0.Exceptional

      We enjoyed the restaurants, bar, and the indoor swimming pool. The room was very quiet and comfortable. We slept great!

      Amanda, 4 night trip, Sep 7, 2018

      Verified Expedia guest review

    • 10.0.Exceptional

      Nice, peaceful, beautiful place and have a good location...

      Robinson, 3 night trip, Aug 24, 2018

      Verified Expedia guest review

    • 4.0.Fair

      Péssimo!

      Péssimo custo benefício, piscina aquecida estava em obras e não foi avisado. Tinha fila pra tomar café da manhã. Na chegada me atenderam e me chamaram para participar de uma palestra sobre pacotes do hotel e de qualquer forma seria chamado por um concierge, por não ter aceitado a palestra nenhum concierge me chamou. Lanchei a noite no quarto e o prato sujo ficou lá por 3 dias. Não recomendo!

      Darlan, 3 night trip, Jun 11, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      Fazia muito tempo que eu não frequentava o hotel Serrano. Continua sendo um hotel de luxo mas o atendimento não foi o esperado. Aconteceram alguns problemas no atendimento.

      Cassiano, 1 night family trip, Jun 8, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Vale muito apena

      Hospedagem muito boa...estrutura do hotel um pouco antiga... falta modernização, mas nao deixa nada a desejar! Conforto e limpeza impecável!

      Luana S, 3 night family trip, May 20, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      Razoável

      O hotel baixou de nível. Pouco investimento para o hóspede. Dia das mães não fizeram um agrado para as mães. A equipe de recreação excelente, principalmente seu Jorge.

      2 night family trip, May 7, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Muito satisfeitos

      Tudo perfeito! Amamos e com certeza iremos voltar

      Debora, 2 night trip, Apr 23, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      Estadia muito gostosa!

      O Hotel é muito bom! É perto do Centro e bem situado para quem pode subir um morrinho. Nós gostamos porque assim fazíamos nosso exercício diário. Todos no hotel são muito queridos e educados. Os atendentes, room service e limpeza (Claudia) são muito gentis e procuram atender nossos pedidos rapidamente. O restaurante é TOP. Hotel muito cuidadoso com os protocolos da COVID. Nos sentimos muito confortáveis em relação a isto. Única reclamação: estacionamento pago e caro.

      Maria Cecilia Da, 7 night trip, Apr 21, 2021

      Verified Hotels.com guest review

    See all 124 reviews