All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Iberostar Quetzal All Inclusive, Playa del Carmen, Mexico

3.5-star3.5 stars
Avenida Xaman Ha Lote Hotelero No. 2Playa del CarmenQROO77710Mexico

Playa del Carmen beachfront resort with 3 restaurants, spa
  • Free WiFi and free parking
  • Collect nightsFor every 10 nights, get 1 free*!
Fabulous8.8
Cleanliness
Clean
Location
Great location
Beach
Beautiful beach
Food
Delicious food
324See all 324 Hotels.com reviews
From 5,331 reviewsTripAdvisor Traveller Rating

Iberostar Quetzal All Inclusive, Playa del Carmen, Mexico

from NZ$275
  • Standard Room
  • Junior Suite
  • Junior Suite, Oceanfront
  • Double Superior Star Prestige

At a glance

Key facts

Hotel size

  • This hotel has 350 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
Food and drink
  • 3 restaurants
  • 7 bars/lounges
  • 3 poolside bars
  • Room service (during limited hours)
Things to do
  • Beach sun loungers
  • Beach towels
  • Number of outdoor pools -
  • Children's pool
  • Fitness facilities
  • Tennis on site
  • Full-service spa
  • Spa treatment room(s)
  • Kayaking on site
  • Scuba diving on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Snorkeling nearby
  • Pool umbrellas
  • Sauna
  • Arcade/game room
  • Billiards or pool table
Working away
  • Conference space
  • Meeting rooms
Services
  • Concierge services
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
Things to enjoy
  • Yard
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • Meals, snacks, and beverages included

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Kids' club
  • Supervised activities for children between 4 and 12 years old

Not included
  • Scuba-diving excursions
  • Airport transfers
  • Laundry/dry cleaning services
  • Offsite tours

Spa

The onsite spa has massage/treatment rooms. Services include facials and body treatments.

Dining

Bonsai Restaurant - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.

Mare Nostrum Restaurant - This restaurant specializes in seafood and serves dinner only. Reservations are required.

La Gondola Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

Uxmal Restaurant - This steakhouse serves dinner only. Reservations are required.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

Iberostar Quetzal All Inclusive, Playa del Carmen, Mexico’s small print

Also known as

  • Iberostar Quetzal
  • Iberostar Quetzal All Inclusive
  • Iberostar Quetzal All Inclusive Playa del Carmen
  • Iberostar Quetzal Playa del Carmen
  • Quetzal Iberostar
  • Iberostar Hotel Quetzal Playacar
  • Iberostar Quetzal Playacar Hotel Playa Del Carmen
  • Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Destination fee: MXN 20 per accommodation, per night

Optional extras

Late check-out can be arranged for an extra charge of MXN 100

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Iberostar Quetzal All Inclusive, Playa del Carmen, Mexico

Landmarks

  • In Playacar
  • Playacar Golf Club - 14 min walk
  • Playa del Carmen Main Beach - 36 min walk
  • Playa del Carmen Maritime Terminal - 37 min walk
  • Yucatek Divers - 39 min walk
  • Central Square - 44 min walk
  • Nuestra Senora del Carmen Catholic Church - 2.3 mi / 3.7 km
  • Quinta Alegria - 2.5 mi / 4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 59 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 102 min drive
  • Free self parking

Recent reviews

Fabulous 8.8 From 324 reviews

Iberostar Quetzal All Inclusive, Playa del Carmen, Mexico
Poor2.0
Stolen/Missing Passport at Iberostar Quetzal
Hotel was average. Food was average. Nothing spectacular. Service was average. It was what was expected for the price. Big problem arose that as a result would never allow me to return to hotel. Upon check in, we provided all seven of our passports to Ivan. After reviewing and checking us in he returned our passports. We placed them back into the same Ziploc bag that we had brought them in. We put them back in our backpack. We went to our rooms. The night before checkout, we were reviewing our documentation and realized that one of our passports was missing. We had never left the hotel. We did not use our passports again since check-in. They had only traveled from the lobby to our room in a backpack. We confronted Judi, at the front desk, and she said she would look into it. We continued to ask and she contacted security and they agreed to review the tapes of our check-in. She said it would take overnight to review the tapes. In the morning, she did not contact me, but I got a hold of Judi again, and she told me that security had reviewed the tapes, and they said, “It appears we gave you back all the passports”. Did it appear or were they all returned? I should have been allowed to view the Recording of our check in together with the security officers. Anyways, that did not happen. I am now in a city three hours away, waiting for an appointment at US Embassy to get a new passport. I will never stay at Iberostar Quetzal/Tucan again. Use the safe box.
Shawn, usFamily trip

See all reviews

Iberostar Quetzal All Inclusive, Playa del Carmen, Mexico

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