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1 room, 2 adults

Element New York Times Square West, New York, United States of America

3.5-star3.5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • DVD player
  • Microwave
311 West 39th Street, New York, NY, 10018, United States of America

Pet-friendly hotel connected to the convention center, steps from New York Times Building
  • Free buffet breakfast and free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Connecting/adjoining rooms available
    • DVD player
    • Microwave
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • We arrived 3hrs late due to 2 missed connecting flights and were told our room (which was…Jan 30, 2018
  • Location is great, room comfy enough with a great view downtown and towards Empire State…Sep 13, 2017

Element New York Times Square West, New York, United States of America

from NZ$143
  • Room, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Non Smoking, City View
  • Room, 2 Double Beds, Non Smoking
  • Studio, 1 King Bed, Non Smoking
  • Studio, 1 King Bed, Non Smoking, City View
  • Junior Suite, 1 Bedroom, Non Smoking
  • Junior Suite, 1 Bedroom, Non Smoking, City View

What’s around Element New York Times Square West, New York, United States of America

Landmarks

  • In Midtown
  • Times Square - 4 min walk
  • Madame Tussauds Wax Museum - 6 min walk
  • Macy's - 10 min walk
  • Broadway - 10 min walk
  • Madison Square Garden - 11 min walk
  • 5th Avenue - 12 min walk
  • Jacob K. Javits Convention Center - 12 min walk

Getting around

  • John F. Kennedy Intl. Airport (JFK) - 34 min drive
  • Liberty Intl. Airport (EWR) - 23 min drive
  • LaGuardia Airport (LGA) - 26 min drive
  • New York, NY (NYS-Skyports Seaplane Base) - 4 min drive
  • Teterboro, NJ (TEB) - 14 min drive
  • Linden, NJ (LDJ) - 25 min drive
  • New York Penn Station - 8 min walk
  • New York W 32nd St. Station - 13 min walk
  • Grand Central - 42 St. Station - 18 min walk
  • 34 St. - Penn Station - 6 min walk
  • Times Sq. - 42 St. Station - 6 min walk
  • 42 St. - Bryant Pk. Station - 8 min walk

At a glance

Key facts

Hotel size

  • This hotel has 411 rooms
  • This hotel is arranged over 40 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
Front desk staff will greet guests on arrival. It is property policy that all guests must wear a face mask within public areas of the property.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 21
  • Minimum check-in age is 21

Travelling with others

Pets

  • Pets stay free (dogs and cats only)

  • Up to 50 lbs

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Self parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast daily
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Fitness facilities
Working away
  • Business center
  • Number of meeting rooms - 2
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2010
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Visual alarms in hallways
  • Hand-held showerhead
  • Closed captioned TV
  • Raised toilet seat
  • Lowered electrical outlets in bathroom
  • Grab bar - near toilet
  • Grab bar - in shower
  • Visual fire alarm
  • Lever door handles
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Premium TV channels
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Element New York Times Square West, New York, United States of America’s small print

Also known as

  • Element Aparthotel New York Times Square West
  • Element York Times Square West
  • Element New York Times Square West Hotel
  • Element New York Times Square West New York
  • Element New York Times Square West Hotel New York
  • Element New York Times Square West
  • Element New York Times Square West Hotel New York City
  • Element New York Times Square West Aparthotel
  • Element Times Square West Aparthotel
  • Element Times Square West

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned, and disinfectant is used to clean the property.

Guests are provided with hand sanitizer.

Contactless check-out is available.

The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Deposit: USD 75 per accommodation, per night

Optional extras

Self parking costs USD 50 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Element New York Times Square West, New York, United States of America

  • Does Element New York Times Square West offer free cancellation for a full refund?
    Yes, Element New York Times Square West does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Element New York Times Square West?
    Yes. Self parking costs USD 50 per night.
  • Are pets allowed at Element New York Times Square West?
    Yes, cats and dogs stay free, with a maximum weight of 50 lbs per pet. Service animals are exempt from fees.
  • What are the check-in and check-out times at Element New York Times Square West?
    You can check in from 3 PM to midnight. Check-out time is noon.
  • Are there restaurants at or near Element New York Times Square West?
    Yes. Nearby restaurants include Mercato (2-min walk), Ruby Tuesday (6-min walk), and Capizzi® Old Fashioned Wood Burning Ristorante Italiano (7-min walk).

Recent reviews

Good 7.8 From 1,278 reviews

Poor 2.0
Very disappointing choice. Poor customer service. Terrible location and poor housekeeping.
Radwan, us16 night family trip
Poor 2.0
Worst and shortest stay of my life
So bad I left my pre-paid, nonrefundable 7 day booking to go to another hotel after less than 24 hours. I could write a whole chapter on the worst and shortest hotel stay in my life but since I have limited characters: *rude and unattentive staff or seemingly no staff *world’s slowest elevators and few if any patrons who care about social distancing at all and like to pack in like sardines *my whole floor smelled like weed as did the inside of my room *broken toilet with a dark brown streak in the bowl. Need I go on? So bad to the point where you know switching rooms isnt going to help. It was late, I had surgery early the next morning, so I slept in my clothes and took everything with me to the surgical center the next morning and went straight to Sheraton Times Square after I was discharged. I tried to call the front desk twice to check out and once it just rang, the other someone answered and hung up. I didnt bother to call back again. There were a couple hotels in this same price range on the site and I picked this one because of reviews that seemed pretty positive. When you’ll willingly flush $650 down the toilet and fork over another $810 to rebook elsewhere, I think that says pretty much all you need to know.
us7 night trip
Poor 2.0
Unsatisfied Customer
Let me give you an details of my experience at Element Hotel: I was discriminated and assault by the front desk clerk. I reported the incident to Manager on Duty. Only provided minimum solution. No towels, wash cloth and hand towels for 2 full days. Where do you go when no clean towels and wash clothes. Poor service!
Darlene, us3 night family trip
Good 6.0
We requested for more linens to be delivered to the room and never recieved anything.
Orlando, us2 night business trip
Exceptional 10.0
Wonderful Hotel
I had amazing time staying at the Element Hotel and the services was excellent.
us2 night trip
Good 6.0
Could have been Great😎
Stay was mostly pleasing. But 2 things really proved very annoying. 1. Upon making reservation I said i would require 2 room keys. As my partner and I were on totally separate schedules. They refused to supply 2 keys...but i could put his name on the room and they would give him a key when he arrived..... BUT THEN MY KEY WOULD BE INACTIVE. Meaning if I returned after my partner left.... I would not be able to get into the room that I had paid for. WTF?? 2. Every time We had a visitor we had to go all the way to the lobby to bring them up to the room. We were on the 35th floor . Ridiculous. 3. I was in rm 3502. A beautiful room great view. But the king bed which was very comfortable.... SQUEAKED LIKE CRAZY!! SEVERAL TIMES I WAS AWOKEN JUST BY ROLLING OVER IN BED BY THE SOUND. I FIND IT VERY HARD TO BELIEVE THAT I AM THE FIRST PERSON TO COMPLAIN ABOUT THIS BED..
SLY, us2 night business trip
Exceptional 10.0
great time
we had the best time staying at the element. everyone was so nice and helpful. one young man especially help us alot and right away.
Shanna, us4 night trip
Poor 2.0
False advertising!!!!!
Complete horrible! Ceiling was leaking water room phone was not operating properly. Completely discomforting experiences!
Kobi, us1 night trip with friends
Good 6.0
lousy
I stayed there for 2 nights and I was not happy my room had no heat, no internet and when I told the front desk about it, they send the maintenance but it still was not fixed
henry, us2 night trip
Very good 8.0
I stayed there for 3 nights and it was good the room was comfortable the only thing I have a problem is the deposit it says $50 online when I booked it and then when I get to the hotel the front desk charged me $75 I need somebody to changed the deposit price online because it is the wrong price
henry, us2 night trip

Element New York Times Square West, New York, United States of America

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