Element New York Times Square West

3.0 star property
Pet-friendly hotel connected to the convention centre, within easy reach of Times Square

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Element New York Times Square West

Photo gallery for Element New York Times Square West

Exterior
Property amenity
1 bedroom, pillow-top beds, in-room safe, desk
Traditional Room, 1 King Bed, Non Smoking | Restaurant
Shower, rainfall showerhead, free toiletries, hair dryer

Overview of Element New York Times Square West

8.0 out of 10 Very good
8.0/10 Very good

Property highlights

  • Free breakfast
  • Pet-friendly
  • Free WiFi
  • Connecting rooms available
  • Air conditioning
Map
311 West 39th Street, New York, NY, 10018
Main amenities
  • Weekly housekeeping
  • Fitness centre
  • Free use of bicycles
  • Business centre
  • 2 meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Computer station
  • Corner/local shop
  • ATM/banking services
  • Laundry service
Feel at home
  • Free cots/infant beds
  • Kitchenette
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Laundry facilities

Room options

Deluxe Room, 1 King Bed, Non Smoking, City View

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Traditional Room, 1 King Bed, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 Bedroom, Non Smoking

  • 48 sq m
  • Sleeps 2
  • 1 King Bed

Studio, 1 King Bed, Non Smoking, City View

  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Studio, 1 King Bed, Non Smoking

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Traditional Room, 2 Double Beds, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom, Non Smoking, City View

  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

About this area

What's nearby

  • In Manhattan
  • Times Square - 6 min walk
  • Broadway - 7 min walk
  • Madison Square Garden - 7 min walk
  • Jacob K. Javits Convention Center - 10 min walk
  • Bryant Park - 10 min walk
  • 5th Avenue - 11 min walk
  • Empire State Building - 15 min walk
  • The High Line Park - 15 min walk
  • Rockefeller Center - 18 min walk
  • Grand Central Terminal - 18 min walk

Getting around

  • New York, NY (NYS-Skyports Seaplane Base) - 5 min drive
  • Teterboro, NJ (TEB) - 16 min drive
  • Linden, NJ (LDJ) - 27 min drive
  • Newark, NJ (EWR-Liberty Intl.) - 28 min drive
  • LaGuardia Airport (LGA) - 29 min drive
  • John F. Kennedy International Airport (JFK) - 47 min drive
  • Penn Station - 8 min walk
  • New York W 32nd St. Station - 13 min walk
  • Grand Central - 42 St. Station - 18 min walk
  • Times Sq. - 42 St. Station - 6 min walk
  • 34 St. - Penn Station - 6 min walk
  • 42 St. - Bryant Pk. Station - 8 min walk

Restaurants

  • Starbucks - 2 min walk
  • Beer Authority - 2 min walk
  • Angelina Bakery NYC - 1 min walk
  • Upside Pizza - 1 min walk
  • Jollibee - 1 min walk

About this property

Element New York Times Square West

Located 2.4 mi (3.9 km) from the airport, Element New York Times Square West offers a great location, putting you within a short 10-minute walk of Times Square and Broadway. Guests can visit the fitness centre for a workout, and free perks include WiFi, wired Internet and buffet breakfast daily between 6:30 AM and 10:00 AM. Also, Madison Square Garden and Jacob K. Javits Convention Center are within a short 10-minute walk. Fellow travellers say good things about the walkability. The property is only a short walk to public transportation: Times Sq. - 42 St. Station is 6 minutes and 34 St. - Penn Station is 6 minutes.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Cashless transactions are available for all charges at the property

Safety measures

Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 411 rooms
  • Arranged over 40 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 21
  • Minimum check-in age is 21

Pets

  • Pets allowed (dogs and cats only)*
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • 24-hours off-site parking within 0.1 mi (USD 76 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast 6:30 AM–10:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in a common area

Working away

  • Business centre
  • 2 meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2010
  • ATM/banking
  • Television in common areas
  • Fitness centre

Accessibility

  • Wheelchair-accessible
  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Hand-held shower heads
  • Closed-captioned TV
  • Raised toilet seat
  • Lowered plug sockets in bathroom
  • Lowered view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Grab bar in shower
  • Transfer shower
  • Lever door handles
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • DVD player
  • 32-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Pillow-top mattress
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Full-sized fridge/freezer
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishes and utensils
  • Dishwasher

More

  • Weekly housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Refundable deposits

  • Deposit: USD 250 per accommodation, per stay

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150 per pet, per stay

Parking

  • Parking is available off-site and costs USD 76 per day (0.1 mi away; open 24 hours)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; the property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitiser and cashless payment methods are available for all transactions.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Frequently asked questions

Does Element New York Times Square West offer free cancellation for a full refund?
Yes, Element New York Times Square West does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Element New York Times Square West?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Are pets allowed at Element New York Times Square West?
Yes, cats and dogs are welcome. There's a charge of USD 150 per pet, per stay. Service animals are exempt from fees.
What are the check-in and check-out times at Element New York Times Square West?
You can check in from 3 PM - midnight. Check-out time is noon.
Is there an on-site casino at Element New York Times Square West?
No, this hotel doesn't have a casino, but Resorts World Casino (22-min drive) is nearby.
What is there to do at Element New York Times Square West and nearby?
Have fun during the warmer months with activities such as cycling. Element New York Times Square West also has a fitness centre.
Does Element New York Times Square West have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchenette is available in every room, and also includes a stovetop, a fridge and a dishwasher.
What's the area around Element New York Times Square West like?
Element New York Times Square West is in Manhattan, a short 6-minute walk from Times Sq. - 42 St. Station and 6 minutes' walk from Times Square. Travellers recommend the hotel for its walkable location.

Reviews

8.0

Very good

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Poor

Not a good choice
With the amount of money definitely you can find better choice poor hotel mattress and pillows are uncomfortable I had back pain are is not safe down the hotel drugs dealer and the street smell bad , breakfast not good , some of stuff are friendly some not , AC very noise won’t stay there anymore
marwan, 6-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Room with a view
We picked this hotel because it said each room has a kitchette and that's better than hoping to get a fridge at other hotels. The kitchette was great to have even though we did not actually cook in it. The room was big, not quite enough storage for an eight day stay but we made it work. The view from our city view room was fantastic. Hotel location is perfect. There is breakfast every more and they have a lot of hot and cold items to choose from and it is open later than most hotels. There is also a happy hour but it is short and only a few days during the week so we never got to experience that. There is a rooftop patio but nothing is up there except seating options and a great view. The only thing about this hotel that is not great are the elevators. We were on floor 38 and sometimes it would be heading up only to head back down. You just had to get used to it and plan accordingly, give extra time for the elevator when heading out to something. Overall we really enjoyed our stay.
Susan, 8-night trip
Verified Hotels.com guest review

4/10 Fair

DISAPPOINTED
You be the judge. The floor in our room was filthy. The bottom of me feet were black after walking across the room. The breakfast buffet was disappointing....COLD eggs, COLD turkey sausage, BROKEN toaster. There was excessive homeless people outside the front door.
5-night trip with friends
Verified Hotels.com guest review

4/10 Fair

David, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Stay at the Element
Element was clean, staff was amazing; friendly, courteous and helpful. Breakfast was very good and varied with a lot of options/food choices. Eggs were hot, as was the protein of the day. Cold cereal, yogurt, fresh fruit, bread, bagels and mini muffins etc. We were in 2202 - super AC, nice kitchenette, clean bathroom and shower. Room was small but adequaye - a little tight squeeze between the wall and one side of the bed. Great pillows! Water was an issue. NO COLD WATER, especially for the bathroom sink - both faucets were hot, hot, hot. One out of the 4 nights we were there, the shower had only hot water. Given we were there when it was in the upper 80's and humid, a cool shower is essential for one's sanity! The Element was close to the theaters, hop on hop off buses and many places to eat, snack etc.
Russell, 4-night trip with friends
Verified Hotels.com guest review

6/10 Good

Convenient location, nice rooms, not relaxing
The room was very confortable. Nice bed, nice kitchenette, and spacious. We were give an accessible room because we checked in early and our room was not available. On the second day our room was not ready before noon. We did not want to check out, eave luggage in lobby and then check in again. So we stayed in that room, although it felt it was under remodeling with an open space for a dishwasher and some wall perforations without a frame. The popcorn and social hour in the afternoons was s very nice plus! This is a 40 story hotel! waiting for the elevator was a little nightmare and all the stops to reach lobby. Breakfast was a zoo. Too many people "fighting" for space, toaster, etc. The hotel is very central and well located to walk in Times square and neighbourhoods around, the only problem was that in the hotel street there were a lot of homeless smoking pod and doing drugs. Not a nice image when you are walking by with teenagers in your party. NYPD should do something about it. All the Times square area is like this and they pass by ignoring it.
8-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Takako, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Gina, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location, able to walk to so many places. Very helpful front desk and left luggage staff. Included Breakfast a real plus
5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great solo theatre trip
Wonderful stay, beginning with a friendly, professional greeting upon check-in by Sara. Very informative and engaging. Well-appointed room, very clean with stunning views from the 39th floor, from Empire state to The Edge and beyond. Room was spacious (for NY) with full kitchenette, large bathroom, desk, wardrobe and loveseat. Bed was incredibly comfortable. Only thing missing was a unit with drawers to unpack, especially for a 6 night stay. Water pressure was terrific in shower with rainshiwer and hand-held options. Minor setback was no COLD water and almost scalding my back. Reported it and maintenance had it repaired by the afternoon. Thank you. Housekeeping is every other day, which was perfect. Two observations: towels/washcloths need an upgrade. A bit coarse and scratchy. And, being a brand name hotel, a full size ironing board would be much more appropriate than the dreadfully old countertop model. AC unit was a blessing. Breakfast: great options, with hot items in rotation. Make sure you start your day early or you'll be stanfing with items regularly running out. Twice I asked the front desk to have management assist with replenishing food and emptying trash. Happy hour: similar replenishment issues, also, could use assistance pouring beer/wine. Maybe pre-pour wine behind counter. Allowed extra hour for check-out, as well as bag storage while I took in last matinee. Easy walking. Close to subway. Just be aware and use common sense. Overall, great stay!! Thank you!
Martin, 6-night trip
Verified Hotels.com guest review