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Best Western Plus Hotel Böttcherhof

4-star hotel in Billbrook with 2 bars/lounges and spa

  • Free WiFi
From
NZ$153

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1 / 59Reception
8.8.Fabulous.
  • My favourite hotel to stay in while in Hamburg!

    Jan 19, 2020

  • Brand new room. Very spacious. Bedding very comfortable. Hotel has a very classy…

    Aug 15, 2019

See all 99 reviews

Official standards

This property advises that it adheres to We Care Clean (Best Western) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Free parking
  • Bathtub
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 164 guestrooms
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Full-service spa
  • Breakfast available
  • Fitness center

For families

  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Hair dryer

What’s around

  • In Billbrook
  • German Customs Museum - 4.5 mi / 7.2 km
  • Prototyp Auto Museum - 4.6 mi / 7.4 km
  • Hamburg City Hall - 4.7 mi / 7.6 km
  • Miniatur Wunderland - 4.9 mi / 7.9 km
  • Hamburg Dungeon - 4.9 mi / 7.9 km
The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Business Room
  • Premium Room
  • Deluxe Room
  • Standard Apartment, 1 Double Bed, Refrigerator & Microwave
  • Premium Room Plus

Location

  • In Billbrook
  • German Customs Museum - 4.5 mi / 7.2 km
  • Prototyp Auto Museum - 4.6 mi / 7.4 km

What’s around

Landmarks

  • In Billbrook
  • German Customs Museum - 4.5 mi / 7.2 km
  • Prototyp Auto Museum - 4.6 mi / 7.4 km
  • Hamburg City Hall - 4.7 mi / 7.6 km
  • Miniatur Wunderland - 4.9 mi / 7.9 km
  • Hamburg Dungeon - 4.9 mi / 7.9 km
  • St. Michaelis Church - 5.2 mi / 8.3 km
  • Elbe Philharmonic Hall - 5.2 mi / 8.4 km
  • Fish Market - 6.4 mi / 10.3 km

Getting around

  • Hannover Airport (HAJ) - 77 min drive
  • Hamburg Airport (HAM) - 28 min drive
  • Hasselbrook Station - 6 min drive
  • Hamburg-Wandsbek Station - 6 min drive
  • Barmbek Station - 9 min drive
  • Legienstrasse U-Bahn - 21 min walk
  • Horner Rennbahn S-Bahn - 24 min walk
  • Billstedt U-Bahn - 27 min walk

At a glance

Hotel size

  • This hotel has 164 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (2-device limit)

Parking

  • Onsite self parking (EUR 14.00 per day)
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking
  • Free offsite parking nearby
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Room service (during limited hours)

Things to do

  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)

Working away

  • Business center
  • Number of meeting rooms - 20
  • Conference space
  • Conference space size (feet) - 2153
  • Conference space size (meters) - 200

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1994
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Terrace

Accessibility

  • In-room accessibility

Languages Spoken

  • English
  • German

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include sports massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Restaurant Johann's - This restaurant specializes in international cuisine.

Small print

Also known as

  • Best Western Plus Böttcherhof
  • Best Western Plus Böttcherhof Hamburg
  • Best Western Plus Hotel Böttcherhof
  • Best Western Plus Hotel Böttcherhof Hamburg
  • Best Plus Bottcherhof Hamburg
  • Best Western Plus Hotel Böttcherhof Hotel
  • Best Western Plus Hotel Böttcherhof Hamburg
  • Best Western Plus Hotel Böttcherhof Hotel Hamburg

Optional extras

Late check-out can be arranged for an extra charge of EUR 60 (subject to availability)

Self parking costs EUR 14.00 per day

Buffet breakfast is offered for an extra charge of EUR 19.5 per person (approximately)

Policies

State tax ID - DE160005047

Guests under 16 years old are not allowed in the fitness facility.

Guests under 16 years old are not allowed in the spa.

Parking height restrictions apply.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Best Western Plus Hotel Böttcherhof does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs EUR 14.00 per day. Electric vehicle charging is available.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is 11:00 AM. Late check-out is available for a charge of EUR 60 (subject to availability).
  • Yes, Restaurant Johann's offers international cuisine. Nearby restaurants include Restaurant Adria (14-min walk), Croque und Eis Lagune (2.1 mi), and Der Chinese Am Fleet (2.2 mi).
  • No, this hotel doesn't have a casino, but Casino Esplanade (10-min drive) is nearby.
  • Best Western Plus Hotel Böttcherhof has 2 bars and a spa, as well as a fitness center.
8.8.Fabulous.
  • 4.0.Fair

    Very rude hotel manager towards British guests.

    very nice hotel with an excellent restaurant in a very strange area! As a regular Best Western guest I always book them for a pretty much guaranteed great stay. However this stay was entirely ruined by the deputy manager who apparently had a bee in his bonnet!! The manner that we were shouted at due to a mix up regarding check out that was nothing to do with us. The manager shouted at us demanding that we can’t leave without paying, Even though we were not totally leaving the hotel simply going for a breath of fresh air outside. The manager was totally out of order as there was no way we were going to “run away without paying” as the hotel had all of our suitcases and luggage, Even my wallet, Passport and £1000+ of work equipment. A total moron of a manager, We wouldn’t stay again with this exact hotel which is a shame as it’s very good otherwise. A formal complaint will be made to Best Western Hotel Group. I can only imagine that we were treated in this way due to being British visitors.

    Eliott, 1 night business trip, Jul 12, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Hotel is very modern and has very nice and quite big spa area to relax and unwind compared to some other hotels i been before.

    1 night business trip, May 27, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Very nice staff. Friendly and professional

    2 night trip with friends, Mar 2, 2019

    Verified Hotels.com guest review

  • 2.0.Poor

    Never stay again

    Staff are rude and unhelpfull reception refused to give me a receipt for my stay and the bar staff didn't even know what beer was even German

    Danny, 1 night business trip, Sep 7, 2018

    Verified Hotels.com guest review

  • 8.0.Very good

    New hotel in a good shape

    Hotel is pretty new and modern. Facilities are clean and people are nice and helpful. I can recommend this hotel.

    Oezhan, 1 night business trip, Sep 4, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Everything you need

    All the amenities I wanted, nice restaurant and a McDonald’s across the parking lot, in room safe and refrigerator (perfect for our medicine) American TV stations and most important Free shuttle to and from Airport so very easy to get into town from the airport. Very friendly staff. Only odd thing towel rack too high had to use hanger to get my towels. Nice walk in shower very comfortable rooms. I will stay here again next time I travel to Amsterdam

    Kim, 2 night trip with friends, May 5, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very nice hotel! The rooms clean and the staff were very helpful and friendly.

    Kubra, 1 night family trip, Sep 10, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    super hotel

    Super hotel

    Brian, 1 night business trip, Sep 6, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    High Quality

    Helt fantastisk hotell med hög service o go restaurang. Uteservering i gård med lugn atmosfär

    Rasmus, 1 night business trip, Aug 19, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great hotel.

    Robert, 1 night trip, Aug 11, 2020

    Verified Hotels.com guest review

See all 99 reviews