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1 room, 2 adults

Sheraton Guangzhou Hotel, Guangzhou, China

5-starFor the benefit of our customers, we have provided a rating based on our rating system.
Great for familiesThis property has good facilities for families.
208 Tianhe Road, Tianhe District, Guangzhou, Guangdong, 510000, China

Luxury Guangzhou hotel with full-service spa, connected to a shopping center
  • Free WiFi and free parking
  • Great for familiesThis property has good facilities for families.
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • WiFi with VPN have issue but staff help me to resolve it. Breakfast can be improve Dec 27, 2019
  • Location was great, many restaurants with different kind of food around. Hotel breakfast…Dec 23, 2019

Sheraton Guangzhou Hotel, Guangzhou, China

from NZ$175
  • Superior, Guest room, 1 King, City view
  • Deluxe, Guest room, 1 King, City view
  • Deluxe, Guest room, 2 Twin/Single Bed(s), City view
  • Premier Room, 1 King Bed, View
  • Premier Room, 2 Twin Beds, City View
  • Club Deluxe, Club lounge access, Guest room, 1 King, City view
  • Club Deluxe, Club lounge access, Guest room, 2 Twin/Single Bed(s), City view
  • Club Grand Deluxe, Club lounge access, Guest room, 1 King, City view, Corner room
  • Club Premier Suite, Club lounge access, 1 Bedroom Suite, 1 King, City view
  • Club Grand Suite, Club lounge access, 1 Bedroom Suite, 1 King, City view
  • Apartment Suite, Club lounge access, 1 Bedroom Suite, 1 King, City view, High floor
  • Grand Room, 1 King Bed, City View, Corner

What’s around Sheraton Guangzhou Hotel, Guangzhou, China

Landmarks

  • In Tianhe
  • Tianhe Stadium - 18 min walk
  • Taikoo Hui - 20 min walk
  • Grandview Mall - 20 min walk
  • CITIC Plaza - 25 min walk
  • Guangzhou Opera House - 31 min walk
  • Guangzhou Zoo - 33 min walk
  • Huanghuagang Park - 36 min walk

Getting around

  • Guangzhou (CAN-Baiyun Intl.) - 55 min drive
  • Foshan (FUO-Shadi) - 26 min drive
  • Guangzhou East Railway Station - 28 min walk
  • Guangzhou Railway Station - 7 min drive
  • Guangzhou South Station - 18 min drive
  • Tianhenan Station - 6 min walk
  • Tiyu Xilu Station - 8 min walk
  • Tianhe Sports Center Station - 11 min walk
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 445 rooms
  • This hotel is arranged over 33 floors

Arriving/leaving

  • Check-in time 3 PM-11:30 PM
  • Check-out time is noon
  • Express check-in/out
For more details, please contact the property using the information on the booking confirmation.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements. This property’s breakfast rate plans include breakfast for 1-2 guests, based on occupancy. Additional fees apply per person for guests exceeding this number.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

  • Train station pick-up *

Parking

  • Free self parking (limited)

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • 24-hour room service
Things to do
  • Outdoor pool
  • Children's pool
  • 24-hour fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Pool sun loungers
  • Steam room
  • Pool umbrellas
  • Sauna
Working away
  • Business center
  • Meeting rooms
Services
  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2011
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Terrace
Accessibility
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Portable bathtub seat
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Grab bar - in bathtub
  • Visual fire alarm
  • Lever door handles
Languages Spoken
  • Chinese
  • English
  • Korean

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Hair dryer
Be entertained
  • 40-inch LCD TV
  • Pay movies
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Sheraton Seafood Kitchen - This seafood restaurant serves lunch and dinner.

Feast All-Day-Dining Rest - This buffet restaurant specializes in fusion cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Lobby Lounge - Onsite lobby lounge.

Yue Chinese Restaurant - This restaurant specializes in Chinese cuisine and serves brunch, lunch, and dinner.

Sheraton Guangzhou Hotel, Guangzhou, China’s small print

Also known as

  • Guangzhou Sheraton
  • Sheraton Guangzhou Hotel Guangzhou
  • Sheraton Guangzhou Hotel Hotel Guangzhou
  • Guangzhou Sheraton Hotel
  • Hotel Sheraton Guangzhou
  • Sheraton Guangzhou
  • Sheraton Guangzhou Hotel
  • Sheraton Hotel Guangzhou
  • Sheraton Guangzhou Hotel Hotel

Policies

Tax ID - 9144010169154142X5

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 18 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

Guests under 18 years old are not allowed in the swimming pool, health club, or fitness facility.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

Deposit: CNY 500 per night

Optional extras

Credit card charges are subject to an extra charge of 100 percent

Rollaway beds are available for CNY 350.0 per night

Buffet breakfast is offered for an extra charge of CNY 196 for adults and CNY 99 for children (approximately)

Airport shuttle service is offered for an extra charge of CNY 780 per vehicle (one-way)

Train station pick-up service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Sheraton Guangzhou Hotel, Guangzhou, China

  • Is there a pool at Sheraton Guangzhou Hotel?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Sheraton Guangzhou Hotel?
    Sorry, pets aren't allowed.
  • Is parking offered at Sheraton Guangzhou Hotel?
    Yes, there's free self parking. Parking spots may be limited.
  • Is airport shuttle service offered by Sheraton Guangzhou Hotel?
    Yes, an airport shuttle is available. The charge is CNY 780 per vehicle one-way.
  • What are the check-in and check-out times at Sheraton Guangzhou Hotel?
    You can check in from 3 PM to 11:30 PM. Check-out time is noon.
  • Are there restaurants at or near Sheraton Guangzhou Hotel?
    Yes, there are 4 onsite restaurants.

Recent reviews

Fabulous 8.8 From 257 reviews

Exceptional 10.0
Very spacious room with good location! There's lots of good local food around the hotel.
sg3 night trip with friends
Exceptional 10.0
Great stay, excellent location.
sg1 night business trip
Very good 8.0
Business stay
Breakfast is good but can be better if offers local Cantonese breakfast as option. With offer night turning services will improve the quality.
Kok Boon, my1 night business trip
Exceptional 10.0
礼宾部
礼宾部的工作人员非常给力!服务周到有耐心!
YAO, ca1 night business trip
Fair 4.0
Slow check in and poor service
Service was disappointing because check in was slow and all rooms were not arranged despite early notification : I was asked to wait for another one hour though we arrived past 4pm which was already past the check in hours. I encountered problem opening my room door twice; once in the morning and another in the night past 10pm : I approached reception and on both occasions staff asked me to queue at a Long stretch of customers waiting to check in. Despite my reasoning that I am not checking in but to solve the room card problem and that my relatives were waiting for me, they replied “you still have to queue”. In my opinion, they should have another competent staff at reception to resolve problems rather than just stand there asking you what you want but cannot help you in any way?
sg2 night family trip
Exceptional 10.0
Excellent service all round
Excellent service provided by Front Desk staff Orange Guo and Christine Wu Keep up the great work Will be back
KeYing, ca1 night trip
Exceptional 10.0
Good service and environment
The service was very good. I arrived early on Friday and the officers tried very hard to find me a room even the housekeeping haven’t completed the cleaning. I ended up checked in to club room and manage to have my family at the same level as my room. The bf was very nice with good variety. The pool was clean. We will definitely go there next time.
Pui I, as1 night family trip
Exceptional 10.0
The service provided by jack Xu was wonderful. He was very caring and welcoming. We would love to stay at this hotel again.
Wu Pui Yan, hk2 night family trip
Fair 4.0
Not a good experience
It was with my kid, the hotel was just ok compared with the 5 star rating.The location is good, but the room’s decoration is very old, and used. The slippers smell so bad that I though they are just out from a chemical lab. Will never come back.
lingjia, us1 night family trip
Very good 8.0
Good location good breakfast specious room
Good breakfast and location. Room is spacious. Checkin staff was a bit stubborn regarding my full name on my ID which I didn’t put my full name in the hotels.com profile. She insisted that was not me. Plus she kept asking if I booked it via Expedia which it wasn’t. More training is needed.
Cordelia y l, hk1 night trip with friends

Sheraton Guangzhou Hotel, Guangzhou, China

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