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Hotel Laguna Bacalar

Photo gallery for Hotel Laguna Bacalar

Outdoor pool
Outdoor pool
Outdoor pool

Overview of Hotel Laguna Bacalar

Hotel Laguna Bacalar

3.0 star property
3-star Bacalar hotel with outdoor pool

344 verified guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • 24/7 front desk
  • Laundry facilities
Avenida Costera #479 Bacalar, Bacalar, QROO, 77930

Room options

About this area

What's nearby

  • In a regional park

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 35 min drive
  • Corozal (CZH) - 56 min drive


  • Nixtamal - 3 min drive
  • NAO Japanese Fusion - 4 min drive
  • Mr. Taco - 4 min drive
  • El Pejelagarto - 4 min drive
  • Kai Pez - 5 min drive

About this property

Hotel Laguna Bacalar

Take in the views from the rooftop terrace when you stay at Hotel Laguna Bacalar. Other highlights include an outdoor pool, a terrace and a garden. The pool and helpful staff get good marks from fellow travellers.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 25 rooms
  • Arranged over 2 floors


  • Check-in time from 3 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18


  • Up to 2 children (10 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)


  • Pets not allowed


  • Free WiFi in public areas


  • Free on-site self-parking

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)


  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car hire
  • Laundry facilities
  • Luggage storage


  • 1 building/tower
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
  • An outdoor pool


  • English
  • Spanish

Room amenities

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Shower only
  • Free toiletries


  • Daily housekeeping
  • In-room safe

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


<p>This property does not have lifts.</p><p>Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on site.</p> <p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Hotel Laguna Bacalar
Laguna Bacalar
Hotel Laguna Bacalar Hotel
Hotel Laguna Bacalar Bacalar
Hotel Laguna Bacalar Hotel Bacalar

Frequently asked questions

Does Hotel Laguna Bacalar offer free cancellation for a full refund?
Yes, Hotel Laguna Bacalar does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Laguna Bacalar?
As of 5 February 2023, prices found for a 1-night stay for 2 adults at Hotel Laguna Bacalar on 15 February 2023 start from NZ$113, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Laguna Bacalar?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Laguna Bacalar?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.
Are pets allowed at Hotel Laguna Bacalar?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Laguna Bacalar?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Laguna Bacalar?
You can check in from 3 PM - anytime. Check-out time is noon.
What is there to do at Hotel Laguna Bacalar and nearby?
Hotel Laguna Bacalar has an outdoor pool and a garden.
Are there restaurants at or near Hotel Laguna Bacalar?
Yes. Nearby restaurants include Kai Pez (2.1 mi), Ixchel (2.2 mi) and El Pejelagarto (2.6 mi).
What's the area around Hotel Laguna Bacalar like?
Hotel Laguna Bacalar is a short 1-minute walk from Lake Bacalar and 12 minutes' walk from Cenote Cocalitos. Travellers say that this hotel is in a good location.






Staff & service




Property conditions & facilities




8/10 Very good

Miguel Efren, 1-night trip
Verified guest review

10/10 Exceptional

Neyeli, 3-night trip
Verified guest review

10/10 Exceptional

I tried to cancel my reservation after reading the reviews I am very happy I did not know there's no TV in the rooms no there's no phones in the room but there are are very comfortable beds the Wi-Fi worked great for me the 3 days I was there and The view is amazing also is able to take a boat tour for just 300 pesos and the food at the restaurant pretty good and very well priced I am very happy I chose this place
Cody, 2-night trip
Verified Orbitz guest review

8/10 Very good

We have been staying in this no frills hotel for the past 30 years. Gorgeous views, nice pool, comfortable bed and very clean.
Bruce, 1-night trip
Verified guest review

2/10 Poor

The only redeeming feature of this old (1972) hotel is the view of the Bacalar Lagoon. The restaurant was closed, there was not even a drinking glass provided in the room, sewer gases were backing up in the bathroom. It was smelling, cheap, and in extreme need of updating. There are other much nicer places to stay in Bacalar. Take the boat tour of the lagoon from the Aluxes Hotel, which has a great restaurant and looked like a good place to stay. Ask for Juan for the boat tour. If we had to rate the Laguna Hotel on a scale of 1 to 5 stars, we would rate it minus 1 stars.
Stanley, 1-night romance trip
Verified Expedia guest review

6/10 Good

Excelente vista, poco viejo el hotel.
Todo excelente. Un poco viejo el hotel pero es de los primeros en Bacalar. Excelente vista de la Laguna. Pero le falta aire acondicionado y renovar sus instalaciones
Francisco, 1-night trip with friends
Verified guest review

2/10 Poor

Guillermo, 3-night family trip
Verified Expedia guest review

4/10 Fair

Great view. Hotel very run down. Did not even have hot water.
Lynne, 2-night trip with friends
Verified Expedia guest review

6/10 Good

View to the lake is spectacular. Cleanliness sucks.Internet wifi is super slow, No TV, Phone or AC on most units. Pictures appear better than in real person .
Charly, 6-night trip
Verified Expedia guest review

8/10 Very good

Maria, 2-night trip
Verified guest review