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All properties in Playa del Carmen, Quintana Roo, Mexico

One Playa Del Carmen

3-star hotel within walking distance of Nuestra Senora del Carmen Catholic Church

  • Free WiFi in lobby and free parking
From
NZ$71

Image gallery

  • Lobby
  • Lobby
  • Standard Twin Room, 2 Twin Beds - Bathroom
  • Exterior
  • Lobby
Lobby. Image 1 of 37.
1 / 37Lobby
8.0.Very good.
  • For the price I think is a pretty good hotel. It’s just 5 min walk from 5th Avenida. The…

    Apr 16, 2021

  • Nice clean place. AC was not the best. Nice staff and free breakfast. Room was stuffy…

    Mar 17, 2021

See all 172 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Shopping
Safe
Transport options
  • Free WiFi
  • Free parking
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 108 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Breakfast available
  • 24-hour business center
  • 24-hour front desk

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Daily housekeeping
  • Laundry facilities
  • Hair dryer

What’s around

  • In Downtown Playa del Carmen
  • Quinta Avenida - 5 min walk
  • Playa del Carmen Main Beach - 9 min walk
  • Mamitas Beach Club - 12 min walk
  • Playa del Carmen Maritime Terminal - 16 min walk
  • Nuestra Senora del Carmen Catholic Church - 3 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, 1 Queen Bed
  • Superior Room
  • Superior Room, 2 Double Beds

Location

  • In Downtown Playa del Carmen
  • Quinta Avenida - 5 min walk
  • Playa del Carmen Main Beach - 9 min walk

What’s around

Landmarks

  • In Downtown Playa del Carmen
  • Quinta Avenida - 5 min walk
  • Playa del Carmen Main Beach - 9 min walk
  • Mamitas Beach Club - 12 min walk
  • Playa del Carmen Maritime Terminal - 16 min walk
  • Nuestra Senora del Carmen Catholic Church - 3 min walk
  • Plaza Las Americas - 38 min walk
  • Playacar Golf Club - 39 min walk
  • Punta Esmeralda Beach - 44 min walk
  • Central Square - 4 min walk
  • 3D Museum of Wonders - 6 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

At a glance

Hotel size

  • This hotel has 108 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 6:00 AM-midnight
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

Parking

  • Free covered onsite self parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)

Working away

  • 24-hour business center
  • Conference space
  • Conference space size (feet) - 67
  • One meeting room
  • Computer station

Services

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Facilities

  • Elevator
  • Safe-deposit box at front desk

Accessibility

  • In-room accessibility
  • Wheelchair-accessible path of travel

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • Hotel One Playa Carmen
  • One Playa Del Carmen Riviera Maya, Mexico
  • One Playa Carmen Hotel
  • One Playa Carmen
  • One Playa Del Carmen Hotel
  • One Playa Del Carmen Playa del Carmen
  • One Playa Del Carmen Hotel Playa del Carmen

Optional extras

Breakfast costs between MXN 200 and MXN 250 for adults, and MXN 200 and MXN 250 for children (approximately)

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

Breakage deposit: MXN 20.00 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, One Playa Del Carmen does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 6:00 AM - midnight. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
  • Yes. Nearby restaurants include Kaxapa Factory (3-min walk), El Tapas & Company (3-min walk), and Langosteria Maya Restaurant (4-min walk).
8.0.Very good.
  • 10.0.Exceptional

    Bueno, barato y bonito. Muy limpio, cuenta con aire, agua caliente, y TV. Una estadía agradable para aquellos que tienen más planes y no quedarse en hotel. Cerca de la 5ta avenida. El baño está un poco pequeño. El desayuno estuvo muy rico. Tienen todas las medidas sanitarias.

    4 night romance trip, Feb 12, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Location is de best, restaurants, shopping, 5 ave. Beach bus taxi

    7 night family trip, Jan 7, 2021

    Verified Orbitz guest review

  • 2.0.Poor

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    Rogelio, 4 night trip with friends, Dec 28, 2020

    Verified Expedia guest review

  • 4.0.Fair

    Dorm-like hotel

    Dorm-like hotel. The room was tiny. As a small guy, I had a hard time to get in and out of the shower. There’s no closet nor safety box in the room. The hallway is about 4ft wide. The hotel is right behind the ADO bus station but it’s a few blocks from the beach and quite at night. I got stopped by the police right outside the hotel.

    raymond, 2 night trip, Dec 24, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Good location close to fifth avenue

    Great location and quiet environment. Basic Mexican breakfast. Rooms are too small, but you you what you paid for.

    Rodrigo, 2 night family trip, Dec 23, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    very good location. excellent breakfast. Very clean and very nice service. The only bad things is not Bar, not Gym and no Pool.

    3 night trip, Mar 14, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Pleasant stay overall. The hotel is basic but conveniently located. The AC was a little loud and the hot water could have been better but the room met our needs. Just a slight hiccup when our room key stopped working - the final night of our stay was booked as part of a tour so we had checked in for that booking on the day but they didn’t give us a new key. Only a minor inconvenience which could have been the result of a language barrier.

    2 night trip, Feb 27, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Clean and fresh

    From the beginning it started perfect, we arrived early and the guy at the front desk allowed us to check in from noon. The room was clean and fresh, water all days.

    Florentina, 5 night family trip, Feb 16, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent value for this high demand tourist area. Across the street from ADO which is very convenient. Within walking distance to all areas of Playa Del Carmen centro. One of the most popular and busy seafood restaurants in all of Playa Del Carmen is right on the corner. Complimentary Breakfast was excellent and staff wonderful. One Hotels definitely have their act together and are the best value for the money. It’s unfortunate there is no pool however understandable given the property size limits due to it’s location. One of those little touches that I really appreciated was the water they provided.

    Scott, 3 night romance trip, Jan 12, 2020

    Verified Orbitz guest review

  • 8.0.Very good

    Place was comfortable and the A/C worked very well. However, the room floor was a bit dirty.

    1 night trip, Jan 4, 2020

    Verified Hotels.com guest review

See all 172 reviews