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Ambassador Thermal Motel

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Indoor pool, 2 outdoor pools
Front of property
Blackout curtains, soundproofing, iron/ironing board, free WiFi
Economy Apartment, 2 Bedrooms | Bathroom | Shower, free toiletries, hair dryer, towels
Economy Apartment, 2 Bedrooms | Blackout curtains, soundproofing, iron/ironing board, free WiFi

Overview of Ambassador Thermal Motel

Ambassador Thermal Motel

3.5 star property
3.5-star hotel in Rotorua with 2 outdoor pools and indoor pool
8.6 out of 10 Fabulous
8.6/10 Fabulous

404 verified guest reviews

Property highlights

  • Pool
  • Free parking
  • Free WiFi
  • Laundry facilities
Cnr Whakaue & Hinemaru Streets, Rotorua, 3040
Main amenities
  • Daily housekeeping
  • 2 outdoor pools and indoor pool
  • Children's pool
  • Front desk safe
  • Self-serve laundry
  • Free newspapers in the lobby
  • Luggage storage
  • Tour/ticket assistance
For families
  • Children's pool
  • Kitchen
  • Private bathroom
  • Cable/satellite TV service
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • Heart of Rotorua
  • Polynesian Spa - 2 min drive
  • Redwoods Whakarewarewa Forest - 7 min drive
  • Skyline Rotorua - 6 min drive

Getting around

  • Rotorua (ROT-Rotorua Regional) - 15 min drive


  • El Mexicano Zapata - 7 min walk
  • Pig & Whistle Historic Pub - 7 min walk
  • Lady Jane's Ice Cream Parlour - 5 min walk
  • Cbk Craft Bar & Kitchen - 6 min walk
  • Yaki Yaki - 7 min walk

About this property

Ambassador Thermal Motel

Enjoy your visit to Rotorua with a stay at Ambassador Thermal Motel. Guests can take a dip in one of 2 outdoor pools, and freebies such as WiFi and self-parking are added perks. An indoor pool and a children's pool are offered, and in-room conveniences include fridges and microwaves. Fellow travellers like the pool and comfortable beds.



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Sheets and towels are washed at 60°C or hotter
This information is provided by our partners.

At a glance

Hotel size

  • 19 rooms
  • Arranged over 2 floors


  • Check-in time from 2:00 PM until 9:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open Monday - Friday (8:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 8:00 PM)
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cots (infant beds)


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • Free off-site parking nearby

Other information

  • Designated smoking areas

Property amenities

Travelling with children

  • Children's pool

What to do

  • Bike rentals nearby


  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in reception
  • Luggage storage


  • 2 buildings/towers
  • Safe-deposit box at front desk
  • 2 outdoor pools
  • An indoor pool

Room amenities

Be entertained

  • 32-inch TV
  • Cable/satellite TV channels

Home comfort

  • Heating
  • Fan
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishes and utensils
  • Free tea bags/instant coffee


  • Daily housekeeping
  • Guidebooks/recommendations
  • Local maps

Fees & policies

Refundable deposits

  • Breakage deposit: NZD 100 per stay

Hygiene & cleanliness

This property advises that enhanced cleaning measures are currently in place.

Disinfectant is used to clean the property, and bed sheets and towels are laundered at a temperature of at least 60°C/140°F.


This property does not have lifts.
This property accepts major credit cards, debit cards and cash.

Also known as

Ambassador Thermal
Ambassador Thermal Motel
Ambassador Thermal Motel Rotorua
Ambassador Thermal Rotorua
Ambassador Thermal Hotel Rotorua
Ambassador Thermal Motel Hotel
Ambassador Thermal Motel Rotorua
Ambassador Thermal Motel Hotel Rotorua

Frequently asked questions

Does Ambassador Thermal Motel offer free cancellation for a full refund?
Yes, Ambassador Thermal Motel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Ambassador Thermal Motel?
This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
Is there a pool at Ambassador Thermal Motel?
Yes, there are 2 outdoor pools, an indoor pool and a children's pool.
Are pets allowed at Ambassador Thermal Motel?
Sorry, pets aren't allowed.
Is parking offered on site at Ambassador Thermal Motel?
Yes, there's free self parking.
What are the check-in and check-out times at Ambassador Thermal Motel?
You can check in from 2:00 PM - 9:00 PM. Check-out time is 10 AM.
What is there to do at Ambassador Thermal Motel and nearby?
Have fun during the warmer months with activities nearby such as cycling. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include an indoor pool.
Does Ambassador Thermal Motel have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes cookware, a fridge and a microwave.
What's the area around Ambassador Thermal Motel like?
Ambassador Thermal Motel is in the heart of Rotorua, a short 2-minute walk from Government Gardens and 5 minutes' walk from Eat Street. Travellers say that this hotel is in a good location.







Staff & service




Property conditions & facilities




8/10 Very good

Suzanne, 2-night trip
Verified guest review

8/10 Very good

Great location and Nice stay
Good location close to downtown. Quiet. Very friendly and very helpful office staff. Felt very safe. Rooms are a bit tired but clean including the bathroom. Did not use pool or hot tub but both were spotless and inviting.
Maxwell, 1-night trip with friends
Verified guest review

6/10 Good

Stayed one night in a dated, but clean, room, at a reasonable price. As long as your expectations are not too high this is a fine place to sleep.
Eric, 1-night family trip
Verified Expedia guest review

8/10 Very good

Following the Gabrielle cyclone, our stay was remarkably smooth
Michael, 1-night trip
Verified guest review

8/10 Very good

The outside appearance is deceiving, looks a little old and run down but inside our 2 bedroom apartment was clean, tidy and modern. Mineral pool a bit old but clean & tidy, spa was outside did not try it nor the main outside pool. Arrived after cyclone went through, TV aerial was not working, owner went out and bought inside ‘rabbit ears’ which worked a charm. Only negative was construction site opposite so no parking out front.
Trina, 1-night family trip
Verified Expedia guest review

8/10 Very good

everything ok pour me.
Ginette, 4-night trip with friends
Verified Expedia guest review

6/10 Good

Conveniently placed for access to local sites but it’s a very tired hotel that is desperately in need of an upgrade. It was clean enough to be fair, but drab and not very comfortable. We spent most of the days out of the place so it wasn’t a disaster, but not a great place to return to afterwards.
Toby, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Close to event center
Rangi, 2-night family trip
Verified Lastminute guest review

4/10 Fair

Fridge was turned off behind it had pull out turn on then over heated thought might burn kitchen had call office he did give us a spare rooms fridge use but huge hasle walk there when wanted anything no sorry or any type refund so would deff not recommend to anyone
Matt, 1-night family trip
Verified guest review

8/10 Very good

Super friendly staff. The property is ageing and could do with some renovations and maintenance. All facilities were awesome. Great location, close to the lake and short walk to Eat Street. Although we didnt use the mineral pool, we still enjoyed the spa and heated swimming pool. Would surely be back
Verified Expedia guest review