Neptuno Beach Hotel - All Inclusive

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Beach
Beach
Outdoor pool
Outdoor pool

Overview of Neptuno Beach Hotel - All Inclusive

Neptuno Beach Hotel - All Inclusive

4.0 star property
Beachfront property in Malevizi with private beach and outdoor pool

8.4/10 Very good

90 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
Map
Ammoudara, Heraklio, Heraklion, Malevizi, Crete Island, 71414
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Free children's club
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Children's pool
  • Pool bar
  • Room service
  • Spa services
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Refrigerator
  • Private bathroom

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Heraklion Archaeological Museum - 20 min drive
  • Heraklion Port - 7 min drive
  • Palace of Knossos - 11 min drive

Getting around

  • Nikos Kazantzakis Airport (HER) - 19 min drive
  • Airport shuttle (surcharge)

About this property

Neptuno Beach Hotel - All Inclusive

4-star all-inclusive property by the sea
Take advantage of a free breakfast buffet, a roundtrip airport shuttle, and a poolside bar at Neptuno Beach Hotel - All Inclusive. With a beachfront location, beach massages, and sun loungers, this property is the perfect place to soak up some sun. Treat yourself to spa services, such as a body treatment or a massage. The onsite restaurant, Main Restaurant, features Mediterranean cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and a garden.
Additional perks include:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • A porter/bellhop, an elevator, and tour/ticket assistance
  • A 24-hour front desk, luggage storage, and a computer station
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Neptuno Beach Hotel - All Inclusive have perks such as air conditioning, in addition to amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with hair dryers
  • TVs with satellite channels
  • Furnished balconies or patios, refrigerators, and electric kettles

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

Buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, French, German, Greek, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 135 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)

What to do

  • On the beach
  • Beach volleyball
  • Private beach nearby
  • Access to nearby health club
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Working away

  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Garden
  • Terrace
  • Television in common areas
  • An outdoor pool
  • Spa services

Accessibility

  • Elevator

Languages

  • English
  • French
  • German
  • Greek
  • Italian

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (surcharge)

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

Buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages and body treatments.

Dining

Main Restaurant - This restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner.

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 3.00 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Safes in guestrooms can be used for EUR 3 per night

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool without adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards and debit cards. Cash is not accepted.

Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Property Registration Number 1030889

Also known as

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Frequently asked questions

Does Neptuno Beach Hotel - All Inclusive offer free cancellation for a full refund?
Yes, Neptuno Beach Hotel - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Neptuno Beach Hotel - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Neptuno Beach Hotel - All Inclusive?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Neptuno Beach Hotel - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Neptuno Beach Hotel - All Inclusive?
Yes, there's free self parking.
Is airport shuttle service offered by Neptuno Beach Hotel - All Inclusive?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Neptuno Beach Hotel - All Inclusive?
You can check in from 3:00 PM - midnight. Check-out time is 11:00 AM. Contactless check-in and check-out are available.
What is there to do at Neptuno Beach Hotel - All Inclusive and nearby?
Have fun during the warmer months with activities such as volleyball. Enjoy a swim in the outdoor pool or use the all-inclusive property's other amenities, which include spa services and a garden. Neptuno Beach Hotel - All Inclusive also has access to a nearby health club.
Are there restaurants at or near Neptuno Beach Hotel - All Inclusive?
Yes, Main Restaurant offers Mediterranean cuisine. Nearby restaurants include Mitato (4-min walk), Creta (15-min walk), and Kritiko Spiti (15-min walk).
Does Neptuno Beach Hotel - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Neptuno Beach Hotel - All Inclusive like?
Neptuno Beach Hotel - All Inclusive is located a short 1-minute walk from Ammoudara Beach.

Overall score and ratings

8.4

Very good

8.8/10

Cleanliness

8.9/10

Staff & service

7.7/10

Amenities

8.3/10

Property conditions & facilities

7.3/10

Eco-friendliness

10/10 Exceptional

Me and my family spent a great time in Neptuno hotel! The service was great, food delicious, short distance to the beach and perfect swimming pool! Will definitely recommend.
12-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The amenities in the add had free wifi, but you had to pay for it. Not impressed at all
Glen, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Lovely hotel
Wonderful hotel. Room was a little tired and not how it was pictured on Hotels.com but very clean, pleasant staff, good drinks and food. Hotel is right on the beach. Would stay again!
Joshua, 7-night trip
Verified Hotels.com guest review

6/10 Good

I did not like the restaurant/dining room. It felt, and sounded, like a school cafeteria. No effort made to remove dishes/plates quietly. At best, perhaps more of an effort could be made at dinner. Perhaps with lower lighting.
Ann, 2-night trip
Verified Expedia guest review

4/10 Fair

Rude staff, small resort
This place reminded me of a summer camp for old people. Everyone was old and everyone ate at once in the same food hall. The staff was so rude. Got screamed at for bring food to another table outside that was not in the restaurant because it was packed and COVID is still a thing if they didn’t know. I got yelled at like a child in front of all the others guests like I was supposed to make you couldn’t take food out to eat at other tables. Also it was very boring here. We stayed at the Star Beach Resort before that and it was amazing compared to this place.
Anthony, 1-night trip
Verified Hotels.com guest review

6/10 Good

The rooms and property were clean but the experience was not what we expected… had to pay extra for safe, towels had to leave a deposit and only be pickup at a certain time … many little things that didn’t make us feel confortable. Maybe not for us, the staff was nice and property clean.
Carlos, 3-night romance trip
Verified Expedia guest review

8/10 Very good

Great food, great location, beach is nice needs more lounge chairs.
Aleksandar, 2-night trip
Verified Hotels.com guest review

8/10 Very good

This is an excellently located and priced hotel. Right on a beautiful beach that is minutes by taxi to Heraklion or Knossos. I generally do not like all-inclusive, but circumstances forced. Food was what seemed standard for this level. For food, there are 2 wonderful restaurants right next door for fresh fish - I recommend Blanco highly. Staff was friendly and accommodating. Cleaning crew was diligent. Only 2 negatives for me: no espresso on the property, just horrible cafe American. And they do not take American Express. This could have been a big problem but I happened to have another card loaded in my phone. I realize many places in Europe don’t like to deal with AmEx but it should be prominently displayed somewhere - especially when I used AmEx to pay Orbitz. (There are other fees to pay for on arrival - somehow local taxes are not included or disclosed by Orbitz, but that is another discussion).
6-night trip
Verified Orbitz guest review

10/10 Exceptional

Brielle, 9-night trip
Verified Hotels.com guest review

10/10 Exceptional

Last minute stay
We booked this last minute for a night as the ferry was on strike. Best service you will ever receive. The staff are amazing and make up for the fact that this is a 4 star. Amenities are all there, great beach. Only issue was that the air conditioning didn’t really work as well in the room.
Sarbrindra, 1-night trip
Verified Hotels.com guest review