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Hotel Hacienda de Castilla, Cancun, Mexico

3-star3 stars
Calle 17, Sm. 64, Mza. 23Lotes 9 al 14, CancunQROO77524Mexico

3-star hotel in Cancun with outdoor pool, restaurant
  • Free WiFi and free parking
Value for money
Best value for money
Fantastic service
Location is ok
Amenities are not the best
202See all 202 reviews
From 219 reviewsTripAdvisor Traveller Rating

Hotel Hacienda de Castilla, Cancun, Mexico

from NZ$39
  • Standard Room, 2 Double Beds

At a glance

Key facts

Hotel size

  • This hotel has 43 rooms
  • This hotel is arranged over 3 floors


  • 24-hour check-in
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements. Guests with dietary restrictions or food allergies should contact this property in advance. Contact the property using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others


  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)


  • Pets allowed *

  • Specific rooms only, restrictions apply *

  • 2 per room (up to 20 kg)


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle (available 24 hours) *


  • Free self parking
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Children's pool
  • Billiards or pool table
Working away
  • 24-hour business center
  • One meeting room
  • 24-hour front desk
  • Tours/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Number of buildings/towers - 2
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
Sleep well
  • Down comforter
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LED TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
  • Daily housekeeping

Special features


La Hija de Villa - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

Hotel Hacienda de Castilla, Cancun, Mexico’s small print

Also known as

  • Hacienda de Castilla
  • Hacienda de Castilla Cancun
  • Hotel Hacienda de Castilla
  • Hotel Hacienda de Castilla Cancun


Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Christmas Eve (24 December) Gala Dinner per adult: MXN 400.00
  • Christmas Eve (24 December) Gala Dinner per child: MXN 350.00 (from 4 to 11 years old)

Optional extras

Breakfast is offered for an extra charge of MXN 75 per person (approximately)

Pets are allowed for an extra charge of MXN 100 per pet, per night

Airport shuttle service is offered for an extra charge of MXN 1000 per room (roundtrip)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Hotel Hacienda de Castilla, Cancun, Mexico


  • In Downtown Cancun
  • Séptimo Día Adventist Church (4-minute walk)
  • Mercado 23 (14-minute walk)
  • Benito Juarez Municipal Building (21-minute walk)
  • Cristo Rey Church (22-minute walk)
  • Las Palapas Park (23-minute walk)
  • Gran Puerto Pier (25-minute walk)
  • Puerto Cancun Golf Course (28-minute walk)

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 23-min drive
  • Cancun Bus Station ADO 19-min walk
  • Free self parking
  • Airport shuttle (surcharge)

Recent reviews

Good 7.0 From 202 reviews

Hotel Hacienda de Castilla, Cancun, Mexico
After checking in we ordered room service and it never came. No explanation. No refusal. Set a bad tone for the stay. The shower leaked onto the toilet area floor soaking my clothes.
A Traveller, us2 night family trip
Hotel Hacienda de Castilla, Cancun, Mexico
Super Hood customer service
Excellent customer service. I asked to change rooms; and they did with no problem.
Myrna, us2 night trip
Hotel Hacienda de Castilla, Cancun, Mexico
Slightly shaby motel
This was my final night in Mexico before flying home from Cancun airport and probably the least satisfying place I stayed in. There was nothing badly wrong with the place, it just felt like a motel which had seen better days. When the TV remote and AirCon control are handed to you at reception and have to be returned on checkout and when you are given a wristband which they are keen to remove from you as you leave, you wonder what their other clientele are like. It was worth noting all the other guests appeared to be Mexican rather than foreign. Nothing wrong in that, but not really a tourist hotel. The room was OK and clean but it clearly hadn't been refurbished for a while. The pool was somewhere to get wet and cool down. There were 5 WiFi options; one eventually worked. The surrounding area has little to offer. I went out to find somewhere to eat and struggled to find a restaurant. To be fair there was a restaurant in the hotel which I could have used but I had hoped to see a bit of Cancun on my last night. If I'd had a car it would have been easier. I enquired about breakfast but the restaurant didn't open until 7am, by which time I had to be at the airport. I was able to phone down and order a taxi to the airport with only 10 minutes notice. It cost 350 pesos which I had to give to the hotel rather than the taxi driver, which I found odd.
Barry, gb1 night trip
Hotel Hacienda de Castilla, Cancun, Mexico
Very Good8.0
awesome staff
brian, ca2 night trip with friends
Hotel Hacienda de Castilla, Cancun, Mexico
Very Good8.0
Great price and clean
It was great will be returning again
joseph mario, ca5 night romance trip

See all reviews

Hotel Hacienda de Castilla, Cancun, Mexico

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