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Hilton Queenstown Resort & Spa

Photo gallery for Hilton Queenstown Resort & Spa

Exterior
Indoor pool
Indoor pool
Deluxe  2 Bedrooms, Lake View (Residence) | View from room
Suite, 1 King Bed (Lake Wakatipu Suite) | View from room

Overview of Hilton Queenstown Resort & Spa

Hilton Queenstown Resort & Spa

5.0 star property
Mountain hotel in Kawarau Falls with spa and indoor pool

8.6/10 Fabulous

999 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Free WiFi
  • Gym
  • Non-smoking
The price is NZ$299
Price available on 02/12/2022
Map
Kawarau Village, 79 Peninsula Road, Kawarau Falls, 9300

Room options

About this area

What's nearby

  • On the waterfront

Getting around

  • Queenstown Intl. Airport (ZQN) - 4 min drive
  • Ferry terminal shuttle (surcharge)

Restaurants

  • Odelay cafe - 4 min drive
  • Rata Dining - 10 min drive
  • Caribe Latin Kitchen - 10 min drive
  • Kappa Japanese Cuisine - 10 min drive
  • 1876 - 10 min drive

About this property

Hilton Queenstown Resort & Spa

A great choice for a stay in Kawarau Falls, Hilton Queenstown Resort & Spa features a rooftop terrace and puts you just 2 mi (3.3 km) from the airport. You can grab a bite to eat at the restaurant and visit the spa to be pampered with massages, body wraps, or aromatherapy. An indoor pool, a bar/lounge, and a fitness center are other highlights at this luxurious hotel. Fellow travelers say good things about the helpful staff and nice bathrooms.

Languages

Afrikaans, Chinese (Mandarin), Czech, Dutch, English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-out

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 220 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - midnight
  • Express check-out available
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • WiFi and wired Internet access in rooms*

Parking

  • Onsite self parking (NZD 16 per day)
  • Onsite valet parking (NZD 40 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Transfers

  • Ferry terminal shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Grocery/convenience store

What to do

  • Shopping
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Kayaking nearby
  • Ski lessons nearby
  • Water skiing nearby
  • Skydiving nearby
  • Snowboarding nearby

Working away

  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Ski storage

Facilities

  • 3 buildings/towers
  • Built in 2011
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Fireplace in lobby
  • Fitness center
  • An indoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • Afrikaans
  • Chinese (Mandarin)
  • Czech
  • Dutch
  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes

Sleep well

  • Hypo-allergenic bedding
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer

Stay connected

  • Free newspapers
  • WiFi and wired internet for a surcharge

Food and drink

  • Refrigerator

More

  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has 10 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Wakatipu Grill - Onsite restaurant. Guests can enjoy drinks at the bar. Reservations are required.
Stacks Pub - Onsite restaurant. Open select days.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for NZD 9.95 per 24-hour period (rates may vary)
  • Wired Internet access is available in guestrooms for NZD 9.95 (rates may vary)
  • Buffet breakfast is offered for an extra charge of NZD 30 per person (approximately)
  • Late check-out can be arranged for an extra charge
  • Credit card charges are subject to an extra charge

Children & extra beds

  • Rollaway beds are available for NZD 60.0 per night

Parking

  • Self parking costs NZD 16 per day
  • Valet parking costs NZD 40 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Facility access costs NZD 20 per person, per day
  • Children under 12 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitizer.

Contactless check-out is available.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Hilton Queenstown
Hilton Queenstown Resort
Hilton Resort Queenstown
Queenstown Hilton
Queenstown Resort
Resort Queenstown
Hilton Queenstown Hotel Queenstown
Hilton Queenstown Resort Spa
Hilton Queenstown Resort Spa
Hilton Queenstown Resort & Spa Hotel
Hilton Queenstown Resort & Spa Kawarau Falls
Hilton Queenstown Resort & Spa Hotel Kawarau Falls

Frequently asked questions

Does Hilton Queenstown Resort & Spa offer free cancellation for a full refund?
Yes, Hilton Queenstown Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hilton Queenstown Resort & Spa?
As of 30 November 2022, prices found for a 1-night stay for 2 adults at Hilton Queenstown Resort & Spa on 2 December 2022 start from NZ$299, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hilton Queenstown Resort & Spa?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Hilton Queenstown Resort & Spa?
Yes, there's an indoor pool.
Are pets allowed at Hilton Queenstown Resort & Spa?
Sorry, pets aren't allowed.
Is parking offered on site at Hilton Queenstown Resort & Spa?
Yes. Self parking costs NZD 16 per day. Valet parking costs NZD 40 per day. Parking spots may be limited.
What are the check-in and check-out times at Hilton Queenstown Resort & Spa?
You can check in from 4:00 PM - midnight. Check-out time is 11:00 AM. Late check-out is available for a charge. Express check-out and contactless check-out are available.
Is there an onsite casino at Hilton Queenstown Resort & Spa?
No, this hotel doesn't have a casino, but Skycity Queenstown Casino (11-min drive) and SKYCITY Wharf Casino (11-min drive) are both nearby.
What is there to do at Hilton Queenstown Resort & Spa and nearby?
Have fun with activities like hiking, kayaking, and mountain biking, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and soothe your senses in the spa tub. Hilton Queenstown Resort & Spa also has an indoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Hilton Queenstown Resort & Spa?
Yes, there's an onsite restaurant, Wakatipu Grill. Nearby restaurants include Odelay cafe (2.1 mi), Rata Dining (6.1 mi), and 1876 (6.1 mi).
Does Hilton Queenstown Resort & Spa have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Hilton Queenstown Resort & Spa like?
Hilton Queenstown Resort & Spa is a short 4-minute drive from Queenstown Intl. Airport (ZQN) and 5 minutes' walk from Lake Wakatipu. Travelers say this hotel is in a good location.

Overall score and ratings

8.6

Fabulous

8.9/10

Cleanliness

8.7/10

Staff & service

8.5/10

Amenities

8.5/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Very good

A lovely place to stay
A beautiful place to stay and with the water taxi is within easy travel to Queenstown downtown.
Christine, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Hotel getting tired.
We have been using Hilton hotels for many years and we would use Hilton Queenstown at least every 6-12 months. Unfortunately this is the second time I've given a bad review. This hotel is in need of an upgrade on the interior. The carpet is worn and wrinkled in places and the beds are getting uncomfortable, which is most unusual for Hilton hotels as they pride themselves on having comfortable beds. The king bed had bad roll to the edges and the roller way bed had springs protruding. Both were in need of replacement. The location is superb. We have generally stayed here because of the spa, pub, restaurant and general store which have made it a very handy site. Unfortunately on this visit all were closed except the restaurant. Rather disappointing!!!! The rooms with a view are the best!!! Still a great hotel just needing a revamp and modernizing. Another thing that worry's me is the lack of security. Anyone can access this place very easily without the need of a card you can access the entire hotel except the pool. Compared to other hotels this needs attention to protect guests. You shouldn't be able to even move from one floor too another without a swipecard. But here you can enter the hotel from ext without any card at all.
Miranda, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Steps down to the lake and the water taxi
Tim, 3-night romance trip
Verified Wotif guest review

8/10 Very good

Lovely property and a great trip on the ferry into Queenstown. Easy to get up to The Remarkables on the shuttle. Hard to get into the restaurant, especially as the Pub on site was closed too while we were there.
Oliver, 5-night family trip
Verified Expedia guest review

2/10 Poor

Yun kyong, 6-night trip
Verified Expedia guest review

6/10 Good

I understand their was Covid, but staffing arrangements are not my problem.communication was Bad full stop! I still paid the full amount and was told the service wouldn’t be up to scratch. Not Good for international standard is it!
Fulvio Giacomo, 7-night family trip
Verified Expedia guest review

8/10 Very good

Dean, 4-night trip
Verified Wotif guest review

8/10 Very good

The setting is beautiful and, with the exception of the odd plane departure during the day, the location is quiet and sheltered from the prevailing winds up the lake. It has been 6 years since we last stayed and the property has started to show some wear. We did have an issue during our stay where the majority of the house keeping staff came down with covid so our room was not serviced for 4 days (we had a 2nd booking for 4 nights following this one). We are quite tidy so we made the best of it but at no point on any day were we told that the rooms would not be serviced and we found that we would have to ask at reception for the rubbish bins to be emptied and more toilet paper. With a couple of years experience with covid now I would expect better contingencies in place (extra toilet paper and towels, reduce service rounds e.g. emptying rubbish, etc.) These issues do change your experience with the hotel and not what you should expect if you are paying normal rates - we did get a discount because of the issues but only because we asked at check out..... All through our stays the staff repeated that it was not their normal service level (by and large the staff were good under the circumstances) and things were tough; I understand that ..... however more effort to update customer expectations and pricing to match reduced service without having to be asked would go a long way to keeping the experience at this hotel separated from an Air BnB.
Dean, 3-night romance trip
Verified Wotif guest review

4/10 Fair

Not such a great stay this time
Having staid at this hotel previously this trip was disappointing to the level that I may not stay there again despite the splendid location and vista. I know there are problems everywhere due to staff shortages but that does not fully excuse some of the poor experiences. Heating in the bathroom did not work at all during the stay and when an additional failure of the room heating occurred reception indicated a call back would occur, but never did happen. The room heating appeared to become responsive to the in-room control panel thankfully. The gas fireplace in our room did not operate on the final night of our stay. None of the common area gas fireplaces in the hotel were functioning during our stay, detracting from the expected winter experience ambience. On our second day several requests to have the room serviced ( long before the stated cut-off time of 4pm) were not actioned. Several items were excluded from room service restocking, cleaning was not thorough enough for a hotel of this price and standard. On a more positive note, our room was otherwise comfortable, generously proportioned and quiet. Hotel staff with whom we had face to face contact were very pleasant welcoming and helpful. The food was very good overall and the hotel location is truly delightful.
Robert, 4-night business trip
Verified Hotels.com guest review

6/10 Good

Michele, 5-night trip
Verified Wotif guest review