Destination
Guests
All properties in Cancun, Quintana Roo, Mexico

ibis Cancun Centro

3-star hotel with restaurant, near Dubai Palace Casino

  • Free WiFi
From
NZ$63

Image gallery

  • Ecotours
  • Ecotours
  • Beach
  • Bathroom
  • Ecotours
Ecotours. Image 1 of 47.
1 / 47Ecotours
8.0.Very good.
  • I had a great stay, hotel was very clean, staff were very friendly and helpful.

    Feb 5, 2021

  • Friendly staf. Goid location, near several restaurants and a big mall. A little far from…

    Nov 28, 2020

See all 675 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
Safe
Convenient
Dining options
Quiet
  • Free WiFi
  • Parking available
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 190 smoke-free guestrooms
  • Housekeeping once per stay
  • Restaurant and bar/lounge
  • Breakfast available
  • Valet parking
  • UNESCO Sustainable Property

For families

  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Laundry facilities
  • Hair dryer
  • Blackout drapes/curtains

What’s around

  • In Downtown Cancun
  • Dubai Palace Casino - 4 min walk
  • Plaza Las Americas - 6 min walk
  • Market 28 - 29 min walk
  • Malecon Americas Shopping Mall - 4 min walk
  • Royal Yak Casino and Sports Book - 5 min walk
The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)

Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Double Room, 1 Double Bed
  • Double Room, 1 Double Bed, Lagoon View
  • Double Room, 2 Double Beds

Location

  • In Downtown Cancun
  • Dubai Palace Casino - 4 min walk
  • Plaza Las Americas - 6 min walk

What’s around

Landmarks

  • In Downtown Cancun
  • Dubai Palace Casino - 4 min walk
  • Plaza Las Americas - 6 min walk
  • Market 28 - 29 min walk
  • Malecon Americas Shopping Mall - 4 min walk
  • Royal Yak Casino and Sports Book - 5 min walk
  • Amerimed Hospital - 5 min walk
  • Plaza Nichupte Shopping Mall - 9 min walk
  • Galenia Hospital - 11 min walk
  • Hospiten Hospital - 14 min walk
  • Kabah Urban Park - 16 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

At a glance

Hotel size

  • This hotel has 190 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 13 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only)*
  • Restrictions apply*
  • 1 per room (up to 15 lbs)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite valet parking (MXN 30.00 per stay)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Braille signage
  • Low-height counters/sink
  • Grab bar - near toilet

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer

Be entertained

  • 22-inch plasma TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Housekeeping - once per stay
  • Connecting/adjoining rooms available

Special features

Dining

Onsite venue - This restaurant specializes in regional cuisine and serves lunch and dinner.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Small print

Also known as

  • Cancun Centro
  • ibis Cancun Centro Cancun
  • ibis Cancun Centro Hotel Cancun
  • Centro Cancun
  • Ibis Cancun Centro
  • Ibis Centro Hotel Cancun
  • ibis Cancun Centro Hotel
  • Ibis Cancun Centro Hotel Cancun
  • ibis Cancun Centro Hotel

Optional extras

Late check-in between noon and 6:00 PM can be arranged for an extra charge of MXN 250

Valet parking costs MXN 30.00 per stay

Cooked-to-order breakfast is offered for an extra charge of MXN 120 for adults and MXN 60 for children (approximately)

Pets are allowed for an extra charge of MXN 200 per pet, per night

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

Pet deposit: MXN 1000 per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, ibis Cancun Centro does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs MXN 30.00 per stay.
  • Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 15 lbs per pet. There's a charge of MXN 200 per pet, per night, and there's also a deposit of MXN 1000 per stay.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-out is available.
  • Yes, there's an onsite restaurant that offers regional cuisine. The dining venue will be unavailable from September 9 2020 to March 1 2021 (dates subject to change). Nearby restaurants include I Famosi Pasta (4-min walk), La Pasteleteria (6-min walk), and Café Antoinette (6-min walk).
  • No, this hotel doesn't have a casino, but Dubai Palace Casino (4-min walk) and Royal Yak Casino and Sports Book (5-min walk) are both nearby.
8.0.Very good.
  • 8.0.Very good

    Great location to mall. Only complaint was the water in shower would go back and forth from scalding hot to freezing cold without touching adjuster, I assume a regular in the system is bad.

    Craig, 1 night trip with friends, Nov 26, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Clean and peaceful. Great location and good price.

    Maria, 3 night trip, Nov 22, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The place to stay in downtown Cancun!

    Exceptional place to stay in Cancun. Great location and friendly staff. Great restaurants in the area and most of all it has a great price!

    William, 2 night business trip, Oct 1, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Friendly Check in. Very close to the Mall and good bus access.

    Mel, 1 night romance trip, Sep 14, 2020

    Verified Expedia guest review

  • 6.0.Good

    Lock of ammenities in the room no coffee no cooler even trust bin only in the bathroom got.

    Annonimous, 3 night trip, Sep 12, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Room was clean and fresh. Building has a security at the front. Location is perfect! Safe area to be. Thank you Ibis.

    Adam, 5 night trip, Aug 16, 2020

    Verified Expedia guest review

  • 6.0.Good

    One uncomfortable night

    It was a one nighter although I've been at Ibis elsewhere in Mexico the comfort was not as pleasant. The bedding and bathroom were not there best.

    Oscar, 1 night trip, Aug 14, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Good cleaned executive hotel

    Clean hotel where I spent a couple of nights. Location is good. 5 min walk from a shopping mall. 25 min walk to the ADO his terminal to take a bus to Playa del Carmen and the airport. Is kind of a clean executive hotel to stay a couples of night and not break your bank account. Take Into consideration that public beaches in Cancun are closed due to COVID. If you want access to beaches you need to stay y a beach hotel in zona hotelera.

    Lino, 2 night business trip, Aug 11, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Ibis Cancun is a nice spot. I’ve stayed there twice, and enjoyed it both times. The location is 10 minutes walk from a mall, and there are a few restaurants that are not too far. The front desk service is always good.

    RhoRho, 2 night business trip, Jul 22, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Extraordinary customer service, room was very clean, they charged you exactly what they advertised in Expedia, and hotel is very close to downtown.

    Lucy, 3 night family trip, Mar 10, 2020

    Verified Expedia guest review

See all 675 reviews