Guests
All properties in Playa del Carmen, Quintana Roo, Mexico

Paradisus La Perla - Adults Only - All Inclusive

Adults-only beach property with spa, near Quinta Avenida

  • Free buffet breakfast, free WiFi, and free parking
From
NZ$684

Image gallery

  • One Bedroom Master Suite - Outdoor Pool
  • One Bedroom Master Suite - Outdoor Pool
  • Beach
  • Beach
  • One Bedroom Master Suite - Outdoor Pool
One Bedroom Master Suite - Outdoor Pool. Image 1 of 107.
1 / 107One Bedroom Master Suite - Outdoor Pool
5ta Avenida, Esquina Calle 112, Playa del Carmen, 77710, QROO, Mexico
8.6.Fabulous.
  • Beautiful property- wonderful staff- In some cases the food is tacking to match the…

    Nov 24, 2021

  • The hotel was a bit shabby with poor quality sun beds however the bedroom was nice and…

    Nov 23, 2021

See all 448 reviews

Official standards

This property advises that it adheres to Yes, Yes, and Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 48 hours
  • Contactless check-in is available
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Transport options
Convenient
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 394 guestrooms
  • Daily housekeeping
  • Near the beach
  • 14 restaurants and 16 bars/lounges
  • Full-service spa
  • 4 outdoor pools

What’s around

  • In Luis Donaldo Colosio
  • Quinta Avenida - 1 min walk
  • Mamitas Beach Club - 26 min walk
  • Playa del Carmen Main Beach - 31 min walk
  • Grand Coral Golf Riviera Maya - 32 min walk
  • Punta Esmeralda Beach - 6 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • The Reserve Deluxe Swim Up Suite Adults
  • The Reserve Deluxe Suite Adults
  • Junior Suite
  • One Bedroom Master Suite
  • One Bedroom Suite
  • The Reserve 1 Bedroom Deluxe Suite Adults
  • The Reserve One Bedroom Deluxe Swim Up Suite Adults
  • The Reserve One Bedroom Deluxe Master Suite Adults
  • The Reserve One Bedroom Deluxe Master Swim Up Suite Adults
  • Roulette Room Playa del Carmen or La Perla
  • Suite, 2 Bedrooms (Master)

What’s around

Landmarks

  • In Luis Donaldo Colosio
  • Quinta Avenida - 1 min walk
  • Mamitas Beach Club - 26 min walk
  • Playa del Carmen Main Beach - 31 min walk
  • Grand Coral Golf Riviera Maya - 32 min walk
  • Punta Esmeralda Beach - 6 min walk
  • Playa 88 - 12 min walk
  • Guadalupe Church - 19 min walk
  • 28 de Julio Square - 27 min walk
  • Quinta Alegría Shopping Mall - 36 min walk
  • Mario Villanueva Stadium Madrid - 37 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive
map
See on map
5ta Avenida, Esquina Calle 112, Playa del Carmen, 77710, QROO, Mexico

At a glance

Size

  • 394 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • Children (17 years old and younger) not allowed
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Caters to adults only
*See fees & policies for additional details or extra charges

At the property

Food and drink

  • Free buffet breakfast daily
  • 14 restaurants
  • 16 bars/lounges
  • 4 swim-up bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Beach umbrellas
  • Beach towels
  • Number of outdoor pools - 4
  • Pool umbrellas
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Pilates classes on site
  • Snorkeling on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golfing nearby
  • Health club
  • Number of spa tubs - 1
  • Steam room
  • Sauna

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 25000
  • Conference space size (meters) - 2323
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 5
  • Year Built - 2011
  • Elevator
  • ATM/banking
  • Designated smoking areas

Accessibility

  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-width doorways

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Things to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer

Be entertained

  • 40-inch Smart TV
  • Pay movies
  • Cable TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Land activities
  • Fitness facilities

Lessons/classes/games
  • Bartending
  • Cooking
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Motorized water sports
  • Surcharge for premium food items
  • Surcharge for room service
  • Spa/beauty facilities and services

Spa

YHI Spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Sauna
  • Steam room
  • Fitness classes on site
  • Pilates classes on site
  • Snorkeling on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golfing nearby

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of No between bookings.

This property affirms that it follows the cleaning and disinfection practices of Yes and Yes.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property uses a grey water recycling system and eco-friendly cleaning products.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

  • Paradisus Perla All Adult All Inclusive
  • Paradisus Playa Carmen Perla Adults /All Inclusive
  • Paradisus La Perla Adults Only All Inclusive
  • The Reserve for Adults at Paradisus Playa del Carmen
  • Paradisus Playa del Carmen La Perla Adults Only /All Inclusive
  • Paradisus Playa del Carmen La Perla All Adult/All Inclusive
  • Paradisus Playa del Carmen La Perla All Adult All Inclusive
  • Paradisus Playa Carmen Perla All Adult/All Inclusive
  • Paradisus Perla All Adult/All Inclusive
  • Paradisus Playa Carmen Perla Adult/All
  • Paradisus Perla Adult/All
  • Paradisus Playa del Carmen La Perla All Adult/All Inclusive

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Paradisus La Perla - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 4 outdoor pools.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, there are 14 onsite restaurants. Nearby restaurants include Fuego (6-min walk) and Los Murales (4.1 mi).
  • Have fun during the warmer months with activities such as snorkeling. Additional recreation onsite includes aerobics , Pilates, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 4 outdoor swimming pools. Paradisus La Perla - Adults Only - All Inclusive also has 4 swim-up bars and a sauna, as well as a steam room.
8.6.Fabulous.
  • 6.0.Good

    Not that great

    I’d give this resort 3 stars or 6 our 10. The resort is beautiful, but that didn’t make up for the poor quality in food, drinks and service. We had a better time off resort. We definitely learned, our preference for next time will be to stay at a regular hotel closer to the 5th ave area. It seemed the resort offered more quantity than quality. This a giant resort. I think by trying to offer so much to such a large diverse group, they ended up doing a lot mediocrely instead of a few things really great. Drinks- premium alcohol available and you can pay extra for top shelf. They don’t offer any drink menus for fun beach/pool cocktails. They will say they can make anything but when you name a drink they will admit they don’t know how to make it or just make something random and incorrect. Each bartender makes drinks differently so you never quite know what you’ll get. They even had trouble making a decent margarita. I ordered mai tais and they were just made differently each time. Some ok, some just odd/ not sure how they Could mess it up. They also just run out of items and make no effort to restock. I ordered the sauvignon blanc and the bar tender just handed me a red wine and said that’s all he had. They ran out of jack Daniels another night. The servers were pretty quick to take orders around the pool and beach areas though. Food- buffets were basic buffets. If you’ve been to a buffet you know to not have hopes. The Restaurants were better but not amazing

    Jessica, 10 night trip, Nov 8, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    El hotel está perfecto! Toda la comida deliciosa! Dora de animación en el área de alberca de solo adultos súper buena onda nos dio muchísimas recomendaciones.

    Elena, 1 night trip with friends, Sep 5, 2021

    Verified Expedia guest review

  • 8.0.Very good

    The property was fairly clean and was on top of the covid precautions which I appreciated. Being vegetarian i thought the food was average. In the buffet i wish the would have put up better signs to differentiate the veg options. Overall the service was good and the staff was super helpful.

    Anjali, 5 night trip with friends, Sep 2, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Let’s start off with the resort being Bea

    rhode, 4 night trip, Aug 29, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Nothing short of amazing!

    We scouted this place out for a possible wedding venue and it was nothing but AMAZING. The hospitality, maintenance, and the friendliness of the staff is superb!!!

    Corey, 2 night trip, Aug 27, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    My daughter and I stayed at Paradisus La Perla and paid extra for the Reserve with a swim up suite. We had an amazing vacation. We felt completely safe as the resort was super clean with Covid guidelines in full effect. All employees that we came in contact with were masked and maintaining a safe distance. Hand sanitizer plentiful throughout the resort. Our concierge was Edgardo who was absolutely AMAZING! He went above and beyond to make sure my daughters 18th birthday trip was memorable. I was impressed that the concierge team worked together. Alfonso also checked in on us regularly to make sure we were comfortable as did Oscar. These guys will bend over backwards for you. Maya was on point with our cocktails at the La Perla pool. She would come right to our swim up suite to bring us our drinks. She treated you like family and I miss her already! My daughter and I had two spa treatments two different days. Elena and Cynthia were ABSOLUTELY AMAZING. Elena's hands were magical!! The food was amazing at all the restaurants and service was on point. Room service always arrived in a timely manner and the food was always hot. The beach was beautiful. Yes, there was seaweed but there was a crew working hard to keep it clean and really wasn't an issue. Covid testing to return back to the U.S. was a snap. Truly a wonderful trip and look forward to a return visit next year!

    Colleen, 8 night family trip, Aug 21, 2021

    Verified Expedia guest review

  • 4.0.Fair

    Not up to my expectations. The food was mediocre and beverages were not top shelf. Customer service and cleanliness were not given at the pool area. Activities for the adult size was lacking. We're in Mexico why wasn't a guacamole class or tequila testing given each day. No real DJ. I came down to celebrate for my milestone birthday and didn't even get any acknowledgements.

    Brittany, 5 night trip with friends, Aug 20, 2021

    Verified Expedia guest review

  • 6.0.Good

    stayed for 5 days, 4 nights. The property was super super clean. There was a few pros and cons. The place was clean. The pools were clean. The rooms were consistently being cleaned. Staff were super nice. Especially Teresa near the snack bar. Super nice lady. Breakfast was basically the only thing we really wanted to eat. The restaurants were not as good as we wanted it to be. You have to reserve a spot even if the restaurants aren’t as packed, they won’t let you in. I really wish they would work on having different food options. Snack bar options are always going to be the same. It didn’t feel authentic like how we would hope it would’ve been. Had to take a taxi a couple times to go eat food at a different place. The pools were always closed at 7 so if you’re looking for a party type of hotel. This isn’t for you. It’s just for relaxing. Which we liked. I also loved the red lounge, they played a movie once but that’s about it. Overall cute place, if you are a foodie like me I would be rethink.

    4 night romance trip, Aug 17, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff is amazingly friendly and go above and beyond to meet your every request!

    Austin, 5 night romance trip, Aug 16, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    This is my second time in this property and it was perfect again. Staff was amazing. Property well kept. i felt they did a great job with covid regulations. My entire family had a wonderful time and I would recommend anyone to stay here.

    5 night trip with friends, Aug 5, 2021

    Verified Expedia guest review

See all 448 reviews