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Hotel Firefly

Photo gallery for Hotel Firefly

Exterior
Indoor pool
Junior Suite | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe
Skylight Loft | In-room dining
Chalet Suite | Bathroom | Free toiletries, hair dryer, dressing gowns, slippers

Overview of Hotel Firefly

Hotel Firefly

4.5 star property
Luxury hotel in Zermatt with indoor pool and bar/lounge
9.8 out of 10 Exceptional
9.8/10 Exceptional

140 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free breakfast
  • Pet-friendly
  • Free WiFi
  • Gym
  • Bar
Map
Schluhmattstrasse 55, Zermatt, VS, 3920
Main amenities
  • Daily housekeeping
  • Indoor pool
  • Free train station pick-up
  • Free train station drop-off
  • Ski storage
  • Ski passes
  • Health club
  • Sauna
  • Steam room
  • Spa tub
  • Bar/lounge
  • Terrace
For families
  • Children stay free
  • Free cots/infant beds
  • Kitchen
  • Cable/satellite TV service
  • Garden
  • Terrace

Room options

About this area

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min drive

Getting around

  • Sion (SIR) - 75 min drive
  • Geneva International Airport (GVA) - 79.8 miles/128.4 km
  • Zermatt Gornergratbahn Station - 12 min walk
  • Zermatt (QZB-Zermatt Train Station) - 12 min walk
  • Zermatt Station - 13 min walk
  • Free train station pickup
  • Free train station drop-off

Restaurants

  • Brown Cow - pub - 7 min walk
  • Elsie's Bar - 6 min walk
  • Old Zermatt - 4 min walk
  • Schmuggler-Höhle Zermatt - 4 min walk
  • Take it Döner - 7 min walk
Map

About this property

Hotel Firefly

Located near a train station, Hotel Firefly is a great choice for a stay in Zermatt. Guests can take a dip in the indoor pool and indulge in massages. A bar/lounge, a health club and a fitness centre are other highlights at this luxurious hotel. Fellow travellers say good things about the helpful staff and bar.

Languages

English, French, German, Italian, Portuguese

Cleaning and safety practices

Social distancing

Social distancing measures in place
This information is provided by our partners.

At a glance

Hotel size

  • 16 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until 10 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open daily from 7 AM - 10 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Zermatt is in a car-free zone and can be reached only by train.
  • Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (4 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Transfers

  • Free train station shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7 AM–noon
  • Bar/lounge

Travelling with children

  • Children stay for free (see details)

What to do

  • Ski passes
  • Hiking/biking trails
  • Rock climbing
  • Ropes course
  • Pool table
  • Table football
  • Skiing lessons nearby
  • Snowboarding nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 2008
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Health club
  • An indoor pool
  • Arcade/games room
  • Hot tub
  • Sauna
  • Steam room

Accessibility

  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • IPod docking station
  • Video game console
  • DVD player
  • Flat-screen television
  • Digital TV channels
  • Netflix
  • Video games

Home comfort

  • Heating
  • Minibar
  • Espresso maker
  • Electric kettle
  • Dressing gowns and slippers
  • Children's slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Alarm clock
  • Tempur-Pedic mattress
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio
  • Individually furnished and decorated
  • Heated floors

Freshen up

  • Free toiletries
  • Hairdryer
  • Toothbrush and toothpaste (on request)

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Kitchen
  • Stovetop
  • Oven
  • Toaster
  • Free bottled water
  • Cookware, dishes and utensils
  • Dishwasher
  • Paper towels

More

  • Daily housekeeping
  • In-room safe

Special features

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 17 years of age.

Children & extra beds

  • Rollaway beds are available for CHF 150.00 per day

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CHF 30.00 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM
  • Children under 16 years old are not allowed in the swimming pool without adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Social distancing measures are in place.

Policies

Only registered guests are allowed in the guestrooms.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.

Also known as

Firefly Hotel
Firefly Hotel Zermatt
Firefly Zermatt
Hotel Firefly Zermatt
Hotel Firefly Hotel
Hotel Firefly Zermatt
Hotel Firefly Hotel Zermatt

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Hotel Firefly?
This property confirms that social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Hotel Firefly?
Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 9:00 PM.
Are pets allowed at Hotel Firefly?
Yes, dogs are welcome. There's a charge of CHF 30.00 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hotel Firefly?
Sorry, there's no on-site parking at Hotel Firefly.
What are the check-in and check-out times at Hotel Firefly?
You can check in from 4:00 PM - 10 PM. Check-out time is 11 AM.
What is there to do at Hotel Firefly and nearby?
Have fun with on-site activities such as mountain biking, rock climbing and hiking. Enjoy a relaxing soak in the hot tub and an invigorating swim in the indoor pool. Hotel Firefly also has a sauna and a steam room, as well as an arcade and a garden.
Does Hotel Firefly have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes an espresso maker, a toaster and cookware.
Does Hotel Firefly have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Hotel Firefly like?
Hotel Firefly is a short 1-minute walk from Zermatt-Matterhorn Ski Paradise and 5 minutes' walk from Zermatt-Furi Gondola. Travellers say that the area is walkable and ideal for skiing.

Reviews

9.8

Exceptional

9.8/10

Cleanliness

9.7/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Perhaps the most welcoming experience that we have had. Staff is extremely friendly and helpful. Location is very good, walking distance to lifts and to a broad range of restaurants. The pool and jacuzzi have a unique vibe. Highly recommended as a top choice in Zermatt.
Francisco, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent hotel and best experience
One of the best hotels and amazing experience. Highly recommend this hotel and if you visit Zermatt this is a must.
Joseph, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Family of 6; fantastic boutique hotel ❤️
Friendly staff greeted us at train station. Loaded all our luggage and even delivered to the room. Fantastic suite. Breakfast delivered to the room every morning! Bartender makes fantastic cocktails! Several deer came to visit every morning! Will definitely stay again💕😀
Linda, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Can’t wait to return.
Hotel Firefly was the highlight of our trip. Amazing apartment, beautiful views. A short but nice walk into central Zermatt. We loved it! Thank you.
Mrs C D, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great property. I've gone to Zermatt every year for decades and wanted to try this hotel, just to see the new kid on the block. Very impressive.
Paul, 1-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Amazing, they go out of their way to make it feel like home and on vacation at the same time. Great spas pool saunas and jacuzzi. Easy access. Wonderful breakfast. Great bar and game room. Close to the lift. Amazing
joshua, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Neil, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Orbitz guest review

10/10 Exceptional

We stayed as a family (with young children), and were very impressed with the hotel! The staff was very friendly and helpful, and the room, as well as the pool/relax area, were beautiful, comfortable, and absolutely spotless.
Lisa, 2-night family trip
Verified Expedia guest review

2/10 Poor

Nathan, 2-night trip
Verified Hotels.com guest review