Paradisus Playa del Carmen - All Inclusive

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Overview of Paradisus Playa del Carmen - All Inclusive

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Paradisus Playa del Carmen - All Inclusive

5.0 star property
Upscale beachfront aparthotel with free water park, near Quinta Avenida

8.4/10 Very good

1,061 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
The price is NZ$659
Price available on 22/08/2022
Map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719
Main amenities
  • 881 apartments
  • Daily housekeeping
  • On the beach
  • 17 restaurants and 14 bars/lounges
  • Full-service spa
  • 5 outdoor pools
  • Free water park
  • Free children's club
  • Health club
  • Beach umbrellas
  • Beach towels
  • Children's pool
Feel at home
  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • -hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Grand Coral Golf Riviera Maya - 6 min drive
  • Plaza Las Americas - 7 min drive
  • Quinta Avenida - 9 min drive
  • Mamitas Beach - 13 min drive
  • Playa del Carmen Main Beach - 13 min drive
  • Playa del Carmen Maritime Terminal - 17 min drive
  • Tres Rios Ecopark - 15 min drive
  • Playacar Golf Club - 21 min drive
  • Xplor Theme Park - 19 min drive
  • Xcaret Eco Theme Park - 22 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive
  • Cozumel Intl. Airport (CZM) - 13.9 miles/22.4 km

About this property

Paradisus Playa del Carmen - All Inclusive

5-star luxury aparthotel by the sea
At Paradisus Playa del Carmen - All Inclusive, you can look forward to a free breakfast buffet, free water park access, and a swim-up bar. With a beachfront location, a beach bar, and beach umbrellas, this aparthotel is the perfect place to soak up some sun. Indulge in a body treatment, a body wrap, and a body scrub at Yhi Spa, the onsite spa. Be sure to enjoy a meal at any of the 17 onsite restaurants. Yoga classes and aerobics classes are offered at the health club; Paradisus Playa del Carmen - All Inclusive also has a terrace, shopping on site, and 2 coffee shops/cafes. Free in-room WiFi is available to all guests, along with a garden and a playground.
Additional perks include:
  • 5 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • ATM/banking services, luggage storage, and a ballroom
  • Concierge services, a TV in the lobby, and a banquet hall
  • Guest reviews give good marks for the family-friendly amenities, dining options, and helpful staff
Room features
All 881 rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and air conditioning.
Extra amenities include:
  • Free infant beds and free extra beds
  • Egyptian cotton sheets and down comforters
  • Rainfall showers, designer toiletries, and hair dryers
  • 40-inch flat-screen TVs with cable channels
  • Daily housekeeping, desks, and phones

All-inclusive

All-inclusive room rates at Paradisus Playa del Carmen - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of Yes
Follows standard cleaning and disinfection practices of Yes
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Property is kept vacant for No between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Property size

  • 881 apartments
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 8:00 AM–11:30 AM
  • 17 restaurants
  • 14 bars/lounges
  • 2 coffee shops
  • Beach bar
  • Swim-up bar
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Children's games
  • Toys

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Shopping
  • Ecotours nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center (25000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 8 buildings/towers
  • Built in 2011
  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
  • Health club
  • 5 outdoor pools
  • Free water park
  • Arcade/game room
  • Full-service spa
  • Massage/treatment rooms
  • Waterslide

Accessibility

  • Elevator
  • In-room accessibility
  • Roll-in shower

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 40-inch flat-screen TV
  • Cable TV channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Free rollaway/extra bed

Freshen up

  • Bathtub or shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

All-inclusive

All-inclusive room rates at Paradisus Playa del Carmen - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Spa

Yhi Spa has 22 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of No between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of Yes and Yes.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards. Cash is not accepted.

Also known as

Paradisus Esmeralda
Paradisus Esmeralda All Inclusive
Paradisus Playa del Carmen La Esmeralda
Paradisus Playa del Carmen La Esmeralda All Inclusive
Paradisus Playa Carmen Esmeralda All Inclusive
Paradisus Playa Carmen Esmeralda
Paradisus Playa Carmen Esmeralda All Inclusive Playa del Carmen

Frequently asked questions

Does Paradisus Playa del Carmen - All Inclusive offer free cancellation for a full refund?
Yes, Paradisus Playa del Carmen - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Paradisus Playa del Carmen - All Inclusive?
As of 19 August 2022, prices found for a 1-night stay for 2 adults at Paradisus Playa del Carmen - All Inclusive on 22 August 2022 start from NZ$659, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Paradisus Playa del Carmen - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Paradisus Playa del Carmen - All Inclusive?
Yes, there are 5 outdoor pools and a children's pool.
Are pets allowed at Paradisus Playa del Carmen - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Paradisus Playa del Carmen - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Paradisus Playa del Carmen - All Inclusive?
You can check in from 3 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Paradisus Playa del Carmen - All Inclusive and nearby?
Have fun during the warmer months with activities nearby such as swimming. Additional recreation onsite includes aerobics, Pilates, and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Paradisus Playa del Carmen - All Inclusive also has 14 bars, a waterslide, and a health club, as well as spa services, an arcade, and a garden.
Are there restaurants at or near Paradisus Playa del Carmen - All Inclusive?
Yes, there are 17 onsite restaurants. Nearby restaurants include La jungla de la riviera (2.1 mi), Ferrons Chicken (2.3 mi), and Passion By Martin Berasategui (2.4 mi).
What's the area around Paradisus Playa del Carmen - All Inclusive like?
Paradisus Playa del Carmen - All Inclusive is located on the waterfront, a short 8-minute walk from 28 de Julio Square.

Overall score and ratings

8.4

Very good

9.2/10

Cleanliness

8.9/10

Staff & service

8.5/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

6/10 Good

Property was great, food needs upgrading
Guillermo, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

One of the best hotels I've ever been! The people from kids club were amazing! My kids had a blast! All the activities they had for the kids were the best ! It is definitely a 5 stars hotel!!! The food was spectacular and the hotel , the decor is breathtaking!!! The only thing that was not great was the ocean 😞 had a lot of algae which is nature nothing to do with the hotel .
kellen, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

I loved the rooms, very nice, very clean. The food was very good, eventhough there was not much variety to eat, most of the foods I picked were good. I think they should have better snacks around the pool areas not many options.The water park was nice, my kids did not want to come out of the pool.The hotel it's huge and beautiful, the view it's just breath taking. The only negative thing I will say is that the beach was dirty, the waters were black and we couldn't go in it. Also, there was a nasty smell comi g out of the water that was flushed in the bathroom and also you can smell ot outside when you walk around the hotel. Other than that, I will definitely come back to vacation in Mexico!
Marilin, 2-night family trip
Verified Expedia guest review

8/10 Very good

It’s a beautiful hotel but READ CAREFULLY, we got the most expensive package Orbitz offered only to realize that didn’t include access to some restaurants and pools. It was nice but we felt scammed. They sold us the ‘swim up’ suite and gave us a 3rd floor suite without even pool views
Nilena, 5-night family trip
Verified Orbitz guest review

8/10 Very good

After staying 14 days at the Paradisus we couldn’t wait to get home back to USA. The food was disappointing all the restaurants serve basically mixed and matched entrées. The drinks for a week. The staff was pleasant and the resort was very clean and beautiful!
Toni, 14-night family trip
Verified Expedia guest review

8/10 Very good

Roxana, 4-night trip
Verified Expedia guest review

10/10 Exceptional

I stayed here with my family for 5 days and had a wonderful time. Service and food quality really stood out. I have been to other resorts in Mexico, other parts of the Caribbean and in terms of consistency of the food quality, this resort was certainly the best I've experienced. The kids water park is great, my son really enjoyed it.
Pedro, 4-night family trip
Verified Expedia guest review

6/10 Good

Ryan, 6-night trip
Verified Orbitz guest review

10/10 Exceptional

Property was beautiful and the staff were very accommodating … my wife did fall stick two days before going home with an upset tummy but they provided a doctor for her which was covered by the resort… Eduardo at the front desk went out of his way to ensure we got the antibiotics for my wife….if ever you there I recommend MOLE restaurant the food is great and Moises was a great host only disappointment is I waited till the last day to try it
enyinnaya, 7-night romance trip
Verified Expedia guest review

8/10 Very good

They animals jumping on my 6year old son to get his food .
Lanise, 3-night business trip
Verified Expedia guest review