Guests
All properties in Novo Hamburgo, Rio Grande do Sul State, Brazil

Swan Novo Hamburgo

4-star hotel in Hamburgo Velho with indoor pool and restaurant

  • Free buffet breakfast, free WiFi, and free parking
From
NZ$55

Image gallery

  • Swan Novo Hamburgo
  • Swan Novo Hamburgo
  • Indoor Pool
  • Suite standard casal - Living Area
  • Swan Novo Hamburgo
Swan Novo Hamburgo. Image 1 of 50.
1 / 50Swan Novo Hamburgo
Av. Dr. Mauricio Cardoso, 303, Novo Hamburgo, 93510-250, RS, Brazil
8.2.Very good.
  • Staff is very friendly and helpful! They always make me feel very welcome.... The…

    Sep 25, 2020

  • Everything was great The staff is wry friendly and helpful

    Oct 25, 2019

See all 36 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 134 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Fitness center
  • Business center

For families

  • Television
  • Free toiletries
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

What’s around

  • In Hamburgo Velho
  • Comunidade Evangelica Hamburgo Velho - 3 min walk
  • National Shoe Museum - 3 min walk
  • Schmitt-Presser House - 5 min walk
  • Scheffel Foundation - 6 min walk
  • Evangelical Lutheran Community - 21 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Suite standard casal
  • Standard Double Room
  • Standard Twin Room
  • Superior Double Room
  • Suite standard twin
  • Superior Suite, 1 Queen Bed
  • Standard Casal/Twin
  • Suite Standard Casal / Twin
  • Superior Double or Twin Room

What’s around

Landmarks

  • In Hamburgo Velho
  • Comunidade Evangelica Hamburgo Velho - 3 min walk
  • National Shoe Museum - 3 min walk
  • Schmitt-Presser House - 5 min walk
  • Scheffel Foundation - 6 min walk
  • Evangelical Lutheran Community - 21 min walk
  • Municipal Paschoal Carlos Magno Theater - 21 min walk
  • Igreja Evangelica - 23 min walk
  • Sao Luis Gonzaga Cathedral - 28 min walk
  • Immigrant Square - 28 min walk
  • Bourbon Shopping - 31 min walk

Getting around

  • Salgado Filho Intl. Airport (POA) - 36 min drive
  • Airport shuttle (surcharge)
map
See on map
Av. Dr. Mauricio Cardoso, 303, Novo Hamburgo, 93510-250, RS, Brazil

At a glance

Hotel size

  • This hotel has 134 rooms

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Parents must have child's birth certificate and photo ID*

Pets

  • Pets allowed (dogs and cats only)*
  • Restrictions apply*
  • 1 per room (up to 22 lbs)
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)

Things to do

  • Indoor pool
  • Fitness facilities
  • Steam room
  • Sauna
  • Arcade/game room
  • Billiards or pool table

Working away

  • Business center
  • Number of meeting rooms - 6
  • Conference space

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Multilingual staff

Facilities

  • Elevator
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Portuguese

In the room

Home comforts

  • Air conditioning
  • Minibar

Sleep well

  • Pillow menu
  • Blackout drapes/curtains

Freshen up

  • Designer toiletries
  • Hair dryer

Be entertained

  • TV
  • Cable TV channels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra bedsPay at property

  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

PetsPay at property

  • Pets are allowed for an extra charge of BRL 120 per pet, per night
  • Contact the property at the number on the booking confirmation for details on pet restrictions

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast and through room service.

Policies

This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted.

Also known as

  • Swan Hotel Novo Hamburgo Tower
  • Swan Novo Hamburgo Novo Hamburgo
  • Swan Novo Hamburgo Hotel Novo Hamburgo
  • Swan Tower Novo Hamburgo
  • Swan Tower Novo Hamburgo Brazil
  • Swan Tower Novo Hamburgo Hotel
  • Swan Novo Hamburgo Hotel
  • Swan Tower Novo Hamburgo

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Swan Novo Hamburgo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an indoor pool.
  • Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of BRL 120 per pet, per night. Food and water bowls are available.
  • You can check in from 2 PM - midnight. Check-out time is noon.
  • Yes, there's an onsite restaurant that offers Brazilian cuisine. Nearby restaurants include King's Kao (4-min walk) and VegTal (7-min walk).
  • Yes, an airport shuttle is available.
  • Swan Novo Hamburgo has an indoor pool, a sauna, and a steam room, as well as an arcade and a garden.
8.2.Very good.
  • 10.0.Exceptional

    Outstanding!!

    The staff was wonderful!! They made us feel very welcome every time we walked in! Mathew at the front desk was outstanding , but everyone was great and went out of their way to accommodate any requests we had! The complementary breakfast is delicious and everything was homemade! Great selection of juices, smoothies and fresh fruit! We’d stay there again for the breakfast alone, bur the staff just made everything perfect for our stay! We will definitely go back!

    Dennis, 4 night family trip, Sep 25, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Business trips to Novo Hamburgo

    I always stay here while on business in Novo Hamburgo. The staff are polite and helpful, the room is clean and the area feels safe. The gym is good, but the pool is freezing!!!

    David, 7 night business trip, Sep 5, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Muito agradável!!

    Incrível! Hotel muito bom. Charmoso, elegante, com preço justo!

    Volmir, 1 night trip, Jul 30, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excelente

    O Hotel é excelente, o chuveiro é maravilhoso, cama muito confortável, atendimento ótimo, tudo muito limpo, café da manhã excelente!!

    Alice, 1 night business trip, Jul 25, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Faltou

    Neiva R, 2 night family trip, Jul 23, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Avaliação Swan Tower Novo Hamburgo

    Foi uma excelente experiência! Hotel confortável, limpo, mas com funcionários acolhedores e simpáticos. Recomendo!

    Vinicius, 1 night trip, Sep 6, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    uito bom !!!!

    Eu e meu marido fomos a trabalho e ficamos por uma noite e a localização foi perfeita ! Aliás, é ótima mesmo para quem precisa trabalhar nas cidades vizinhas que ficam bem pertinho ! Hotel bonito e bem decorado ! A parede de plantas é um charme especial !! Staff extremamente educado e gentil ! Muito limpo ! Cama super confortável com bons lençois e quarto bem espaçoso com tamanho muito bom para abrir as malas !! Banheiro com chuveiro ótimo e toalhas limpíssimas ! O café da manha é bem caprichado e com muitas opções !!! Como estamos no meio da pandemia foi servido pontualmente no quarto , mas tudo estava quentinho , fresquinho e gostoso ! Todas as medidas de segurança sendo tomadas e nos sentimos muito seguros ! O hotel tem tudo que você precisa para se sentir bem e ter uma noite de sono tranquila e revigorante ! Os andares mais altos tem uma vista incrível de toda a cidade ! Estacionamento no próprio hotel é muito conveniente !!! O hotel também tem uma área gostosa com piscina mas que no momento se encontra fechada pelo período que passamos ... mas acredito que deve ser bem legal para quem viaja a passeio com tempo para curtir com calma !!! Nós ficaremos lá novamente com certeza e esperamos voltar em breve !!! Parabéns aos funcionários que foram nota 10 !!!

    Ana, 1 night business trip, Jul 31, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Atende as expectativas

    Hotel bom,equipe bem atenciosa, possui um flat junto então se estiver com ocupação máxima pode ser um transtorno. Possui uma boa academia,porém é aberta a um público externo.

    Rubens, 1 night business trip, Oct 9, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Ótimo custo benefício

    Bom atendimento, quarto espaçoso e limpo. Ótimo custo benefício.

    1 night romance trip, Sep 13, 2019

    Verified Hotels.com guest review

  • 4.0.Fair

    Problemas no check in

    Hotel muito confortavel, limpo e com boas instalações. O ponto negativo é que apesar de eu ter feito o pagamento da reserva pelo site, na recepção não queria deixar eu entrar se não pagasse "adiantado", fiquei quase uma hora na recepção para conseguir fazer meu check in, ate finalmente me permiterem entrar para depois no dia seguinte confirmarem que eu realmente já havia pago. Os funcionario em nenhum momento fora mal educados, mas a foi nitida a falta de treinamento dos mesmos. A direção do hotell deveria dar mais atenção ao treinamento dos funcionarios.

    Fabio, 2 night business trip, Aug 14, 2019

    Verified Hotels.com guest review

See all 36 reviews