Puerto Palace

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Outdoor pool

Overview of Puerto Palace

Puerto Palace

4-star property
4-star hotel in Puerto de la Cruz with 2 outdoor pools and restaurant

8.2/10 Very good

342 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Tenerife, 38400
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • 2 outdoor pools
  • Outdoor tennis court
  • Fitness center
  • Sauna
  • Children's pool
  • Spa tub
  • Pool bar
  • Spa services
  • Business center
For families
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden

Choose dates to view prices

About this area

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 29 min drive
  • Tenerife South Airport (TFS) - 70 min drive


  • Alberto's - 4 min walk
  • El Ardilla - 7 min walk
  • La Monada - 8 min walk
  • La Cuadra - 11 min walk
  • Tasca El Olivo - 11 min walk

About this property

Puerto Palace

4-star hotel
At Puerto Palace, you can look forward to a free breakfast buffet, a poolside bar, and a terrace. For some rest and relaxation, visit the sauna or hot tub, and indulge in a massage.Aerobics classes and Pilates classes are offered at the gym; other things to do include basketball and volleyball. Free in-room WiFi is available to all guests, along with mini golf and a garden.
Other perks include:
  • 2 outdoor pools and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • An outdoor tennis court, concierge services, and an elevator
  • Coffee/tea in the lobby, a computer station, and a porter/bellhop
  • Guest reviews say good things about the pool, helpful staff, and overall condition
Room features
All guestrooms at Puerto Palace include perks such as air conditioning, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and bidets
  • Balconies or patios, heating, and daily housekeeping


English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 314 rooms
  • Arranged over 4 floors


  • Check-in time from 2:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Onsite parking limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee/tea in a common area
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Mini golf
  • Playground

What to do

  • Tennis
  • Fitness classes
  • Pilates classes
  • Basketball
  • Volleyball
  • Mini golf
  • Beach nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference space


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas


  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Fitness center
  • 2 outdoor pools
  • Spa services
  • Spa tub
  • Outdoor tennis court
  • Sauna


  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower


  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning and heating
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Rainfall showerhead
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe (surcharge)
  • Connecting/adjoining rooms available

Special features


Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Fees & policies

Optional extras

  • Safes in guestrooms can be used for EUR 2.50 per day

Children & extra beds

  • Rollaway beds are available for EUR 30.0 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Please note that this property has a dress code that requires long pants in the restaurant during dinner hours.

Also known as

Palace Hotel Puerto
Puerto Palace
Hotel Puerto Palace Tenerife/Puerto De La Cruz
Puerto Palace De La Cruz
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Puerto de la Cruz
Puerto de la Cruz Puerto Palace Hotel
Hotel Puerto Palace
Puerto Puerto De La Cruz
Puerto Palace Hotel
Puerto Palace Puerto de la Cruz
Puerto Palace Hotel Puerto de la Cruz

Frequently asked questions

Does Puerto Palace offer free cancellation for a full refund?
Yes, Puerto Palace does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Puerto Palace?
As of 6 October 2022, prices found for a 1-night stay for 2 adults at Puerto Palace on 7 October 2022 start from NZ$133, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Puerto Palace?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Puerto Palace?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Puerto Palace?
Sorry, pets aren't allowed.
Is parking offered on site at Puerto Palace?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Puerto Palace?
You can check in from 2:00 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Puerto Palace?
No, this hotel doesn't have a casino, but Casino Puerto de la Cruz (10-min drive) is nearby.
What is there to do at Puerto Palace and nearby?
Practice your swing on the tennis courts. Additional recreation onsite includes aerobics, basketball, and Pilates. Relax in the spa tub or enjoy the use of other amenities, which include 2 outdoor pools and a sauna. Puerto Palace also has a fitness center and a garden.
Are there restaurants at or near Puerto Palace?
Yes, there's an onsite restaurant. Nearby restaurants include Alberto's (4-min walk), El Ardilla (7-min walk), and La Monada (8-min walk).
Does Puerto Palace have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Puerto Palace like?
Puerto Palace is a short 1-minute walk from Orotava Valley and 7 minutes' walk from Taoro Park. Travelers say this hotel is in a good location.

Overall score and ratings


Very good




Staff & service




Property conditions & facilities



6/10 Good

Alberto, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay, wonderful staff.
Very nice and comfortable hotel. Lovely pool and bar area. Always lots of bed to use are the pool area. Room was very comfortable, being alone I had a smaller room which was a generous size. Bath and mini fridge was most appreciated. Down size was having to pay extra for the room safe, prefer this just to be added to the room cost. I was on the 4th floor at the end of the block, lovely view of the pool and mountain area, road traffic was a little loud if on the balcony. The room cleaning was very high standard, and all the hand rails were always being cleaned. Very pleased with the choice of food. Fab paella! Nice area outside to sit and eat.
Jacqueline, 16-night trip
Verified Hotels.com guest review

10/10 Exceptional

Solo traveller
Friendly, helpful staff - solo trip to visit someone in hospital and I felt safe and comfortable. Excellent pool area and rooms. Recommend.
Jenny, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Would recommend or return!
The rooms are quite basic but the hotel itself is really good. Nice pool area, reasonably priced food and drink, clean and very friendly helpful staff.
Amanda, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Definitely worth the money!
An incredible hotel. For the price we paid it exceeded our expectation. Good selection of food, friendly staff. Incredie view from the balcony. Some who were not great at english would be fast to find a staff member who can help further. Rooms cleaned daily to a high standard. Great facilities and in a prime location. Couldn't fault it.
Samantha, 4-night trip
Verified Hotels.com guest review

6/10 Good

Property in general is OK, but staff does not speak much english, and was not too helpfull, neither polite.
Petra, 7-night family trip
Verified Expedia guest review

8/10 Very good

Nice and comfortable
ALESSANDRO, 7-night romance trip
Verified Orbitz guest review

10/10 Exceptional

The breakfast options were really good. They had really nice pancakes and other dessert options. The views were amazing from my room and from the restaurant. From the restaurant you can see Mount Teide summit as long as the sky is clear. From the bedroom I could see other mountains, beautiful palm trees, the swimming pools, the sea, the main town. The hotel is at a high viewpoint which helps with the scenery. Although this makes the walk back from the main town a struggle up the hill, but the walk is definitely good. It takes about 15-20 mins to walk to town. They have a 5 to 6 free shuttles buses per weekday to Puerto de la Cruz. There's no free buses on Sunday and Saturday is a limited service. The car park is small, and we'd get back too late for it. But I was always able to find street parking nearby in March. If you're hiring a car, this hotel is ideal as it is not in the main town, where parking is very limited. The hotel has a very nice gym, tennis court, mini golf area. I was very impressed with the pool area. There are 4 pools and they are arranged nicely around nice trees. The bathroom has 2 sinks which was handy for both of us. The balcony views were lovely. The beds were comfortable. The hotel room is a little old fashioned but there were still some modern elements such as the bathroom. The hotel is very clean. I really liked the main lift as you can see it move up from the front of the hotel. The outside lighting was lovely. Overall I'd stay there again.
Masud, 7-night romance trip
Verified Expedia guest review

8/10 Very good

It’s ok overall
Limited choices of food and fruits at breakfast and dinners, nice pool and free parking
3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Lovely Resort
Beautiful exterior, nice rooms, strong tap and toilet water flow (but weak shower head), breakfast included, with a nice selection of food to choose from, although the cereal quality was rather poor so if management could upgrade that then breakfast would be even better. All in all a good quality stay and in a lovely location, if the price is right I wouldn’t hesitate to stay here again.
4-night trip
Verified Hotels.com guest review