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All properties in Puerto de la Cruz, Canary Islands, Spain
1 room, 2 adults

Puerto Palace

4-star4 stars
Great for families

Good to know

  • Children's pool
  • Connecting/adjoining rooms available
  • Free WiFi
  • Dry cleaning/laundry service
c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Tenerife, 38400, Spain

4-star hotel with 2 outdoor pools, near Taoro Park
  • Free buffet breakfast, free WiFi, and free parking
  • Great for families

    Good to know

    • Children's pool
    • Connecting/adjoining rooms available
    • Free WiFi
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Garage. Good tai restaurant nearby. Nice evening entertainment.Mar 17, 2020
  • Far from town, buffet food average qualityFeb 22, 2020

Puerto Palace

from NZ$116
  • Standard Double Room, Private Bathroom
  • Standard Single Room, Private Bathroom
  • Standard Triple Room, Private Bathroom
  • Double Room Single Use
  • Double Room Single Use, Pool View
  • Double Room Single Use, Sea View
  • Double Room, Pool View
  • Double Room, Sea View
  • Triple Room, Sea View
  • Triple Room, Pool View
  • Double Room, Pool View (2 adults and 1 child)
  • Double Room, Sea View (2 adults and 1 child)
  • Standard Room (2 adults and 1 child)
  • Standard Double Room

What’s around Puerto Palace

Landmarks

  • Lago Martianez Swimming Pools - 25 min walk
  • Loro Park - 29 min walk
  • Taoro Park - 7 min walk
  • Plaza del Charco - 14 min walk
  • Garden Beach - 14 min walk
  • Orotava Valley - 1 min walk
  • Risco Belle Aquatic Gardens - 12 min walk
  • Timanfaya Theater - 12 min walk

Getting around

  • Tenerife South Airport (TFS) - 71 min drive
  • Santa Cruz de Tenerife (TFN-Tenerife North) - 31 min drive

At a glance

Key facts

Hotel size

  • This hotel has 314 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking on site (limited)

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • Coffee/tea in a common area
Things to do
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Spa services on site
  • Spa tub
  • Fitness classes on site
  • Basketball on site
  • Miniature golf on site
  • Pilates classes on site
  • Volleyball on site
  • Pool sun loungers
  • Tennis on site
  • Sauna
  • Pool umbrellas
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (meters) - 600
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • Garden
  • Terrace
  • Library
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)
Sleep well
  • Down comforter
  • Blackout drapes/curtains
Things to enjoy
  • Balcony or patio
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Rainfall showerhead
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Miniature golf on site
  • Pilates classes on site
  • Volleyball on site

Puerto Palace’s small print

Also known as

  • Palace Hotel Puerto
  • Puerto Palace Puerto de la Cruz
  • Hotel Puerto Palace Puerto de la Cruz
  • Puerto de la Cruz Puerto Palace Hotel
  • Hotel Puerto Palace
  • Puerto Puerto De La Cruz
  • Puerto Palace Hotel
  • Puerto Palace Puerto de la Cruz
  • Puerto Palace Hotel Puerto de la Cruz
  • Puerto Palace
  • Hotel Puerto Palace Tenerife/Puerto De La Cruz
  • Puerto Palace De La Cruz
  • Puerto Palace Hotel Puerto de la Cruz
  • Puerto Palace Hotel
  • Puerto Palace Hotel Puerto de la Cruz
  • Puerto Palace Hotel

Policies

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

The property affirms that it follows sanitization practices of Measures to reduce infection (Spain) guidelines.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for EUR 30.0 per night

Safes in guestrooms can be used for EUR 2.50 per day

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Puerto Palace

  • Does Puerto Palace offer free cancellation for a full refund?
    Yes, Puerto Palace does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Puerto Palace currently open?
    This property is closed from November 1 2020 to December 20 2020 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at Puerto Palace?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Puerto Palace?
    Yes, there's free self parking. Parking spots may be limited.
  • Is there a pool at Puerto Palace?
    Yes, there are 2 outdoor pools and a children's pool.
  • Are pets allowed at Puerto Palace?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Puerto Palace?
    You can check in from 2:00 PM to midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Puerto Palace?
    Yes, there's an onsite restaurant. Nearby restaurants include Amos Boulevard Café (3-min walk), El Ardilla (7-min walk), and La Monada (8-min walk).
  • Is there an onsite casino at Puerto Palace?
    No, this hotel doesn't have a casino, but Casino Puerto de la Cruz (10-min drive) is nearby.

Recent reviews

Very good 8.2 From 138 reviews

Very good 8.0
You wont be disappointed.
Great Hotel - highly recommend.
a, gb1 night trip
Exceptional 10.0
lovely hotel would definitely stay here again. Only down side would be bar staff very unfriendly. But we went out every night so it didn’t bother us as much just seen a few disagreements between other guests and har staff. But overall we enjoyed our stay
Mrs Ruby, gb9 night family trip
Very good 8.0
problems with the shower and hot water. Linen was not clean enough. berakfast was good
Michal, il2 night romance trip
Very good 8.0
Beautiful, needs improvement, does not justify the
We booked the hotel more than two months from our arrival in Tenerife We asked for a king-size bed and asked for a room on the top floor, despite the long time available to them, did not respond to our request (simple requests by all accounts) At dinner there is no drinking water and they are obliged to purchase it in order to drink even water Great pressure of guests in the dining room, crowded dining room. There is a wide variety of food. Rich menu for breakfast and dinner. Curiously, a fee is required to use the in-room safe. The surroundings, and the pool environment are charming. The hotel has free parking Worse, wifi is very weak
einat, il6 night romance trip
Good 6.0
nice hotel
good price. very bed wifi.
oren, il2 night family trip
Very good 8.0
The hotel is good, basic but good breakfest. A little bit far from the main area of puerto de la Cruz, 15 min walk by foot on stip hill.
il3 night romance trip
Very good 8.0
Very nice
Good hotel, good location for travel at the north and good breakfast
us3 night romance trip
Very good 8.0
Rahel
rahel, usRomance trip
Fair 4.0
Rude and aggressive waiter
Experienced a lot of road noise early mornings and late at night. Dinner main courses very bland and barely warm. Have never stayed in a 4 star hotel with such rude and unfriendly waiters, One in particular (Abrante) thought it okay to rant and shout at us (in Spanish) along with much finger wagging as we approached what appeared to be an unoccupied table set for two. Apparently it had been "reserved" for another guest who then materialised! Unfortunately we had no way of predicting this as we're not psychic! An appalling and unacceptable way of communicating with guests which I feel sadly reflects the attitude to guests in what is clearly not a 4 star hotel. I would not recommend Hotel Puerto Palace and would never return!
Alphonsus, gb7 night romance trip
Fair 4.0
Rude staff
Very rude staff. Did not get the room we paid for and was more or less told take it or leave it . Female manager very rude.
Lorraine1 night romance trip

Puerto Palace

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