Hotel Donibane

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Outdoor pool
Outdoor pool
Outdoor pool
Room

Overview of Hotel Donibane

Hotel Donibane

3.0 star property
3-star hotel with restaurant, near Church of St-Jean-Baptiste

8.4/10 Very good

342 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Meeting Facilities
Map
4 Avenue de Layats, Saint-Jean-de-Luz, Pyrenees-Atlantiques, 64500
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • Seasonal outdoor pool
  • Room service
  • Terrace
  • 24-hour front desk
  • Garden
  • Front desk safe
  • Multilingual staff
For families
  • Cribs/infant beds (surcharge)
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Bay of Biscay - 5 min drive

Getting around

  • Biarritz (BIQ-Pays Basque) - 15 min drive
  • San Sebastian (EAS) - 22 min drive
  • Saint-Jean-de-Luz (XJZ-Saint-Jean-de-Luz Train Station) - 3 min drive
  • Saint Jean De Luz Ciboure Station - 3 min drive
  • Guethary Station - 5 min drive

About this property

Hotel Donibane

Enjoy your visit to Saint-Jean-de-Luz with a stay at Hotel Donibane. Guests can take a dip in the seasonal outdoor pool or grab a bite to eat at DONIBANE, which serves breakfast, lunch, and dinner. Other highlights include a bar/lounge, a fitness center, and a terrace. The pool and helpful staff get good marks from fellow travelers.

Languages

Dutch, English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and Ecolab (3rd party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 60 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 8:00 PM
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (up to 22 lbs)*
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking available only on request
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Room service

Traveling with children

  • Bowling alley
  • Children's menu

What to do

  • Bowling alley
  • Beach nearby
  • Free use of nearby fitness center
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Working away

  • Meeting rooms
  • Conference space (861 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • Seasonal outdoor pool

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

Languages

  • Dutch
  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • 36-cm LED TV
  • Premium satellite channels

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Crib/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

DONIBANE - Overlooking the pool and garden, this buffet restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 1.29 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Continental breakfast is offered for an extra charge of EUR 11 for adults and EUR 8 for children (approximately)

Renovations and closures

The following facilities will be closed during January:
  • Fitness facilities
  • Swimming pool

Children & extra beds

  • Cribs/infant beds are available for EUR 10 per night
  • Rollaway beds are available for EUR 15 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 15 per accommodation, per night

Parking

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • Pool access available from 6:30 AM to 10:30 PM
  • The seasonal pool is open from March to December

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and Ecolab (3rd party expert - Global).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and a security system on site.

This property accepts credit cards and cash.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Donibane
Donibane Saint-Jean-de-Luz
Hotel Donibane
Hotel Donibane Saint-Jean-de-Luz
Hotel Donibane SaintJeandeLuz
Hotel Donibane Hotel
Hotel Donibane Saint-Jean-de-Luz
Hotel Donibane Hotel Saint-Jean-de-Luz

Frequently asked questions

Overall score and ratings

8.4

Very good

8.7/10

Cleanliness

8.7/10

Staff & service

8.8/10

Amenities

8.3/10

Property conditions & facilities

8.7/10

Eco-friendliness

8/10 Very good

Stopover hotel
This was a stopover on our way back to the UK from Spain. We arrived quite late and so chose to grab a takeaway from the McDonalds opposite and eat in the room. We stayed as a couple with one small dog. The hotel is lovely and the receptionist was helpful. The room was small but adequate. The bed was comfy but the pillows were dreadful. The bathroom was well equipped but there was dust on the skirting and boxed in pipes which wasn’t nice. The toilet roll holder was also broken. All in all we would stay here again.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect place to stay
Wonderful warm friendly welcome. Comfortable yet Simple room with spacious bathroom. Excellent restaurant with superb service. All in all an excellent t stay.
Deborah, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Chandrika, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Good Value
Staff are friendly and provide good service. Outside the gardens are stunning and a nice pool area are stunning but the actual bedrooms are very, very small and a horrible colour scheme. Restaurant good value.
4-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Hotel Donibane Stay
It was a pleasant hotel with a reasonable restaurant. The staff were all very friendly and especially helpful. I stopped for the night on route to a business event in Madrid.
Adam, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great ambiance, excellent food, brilliant pool, No fridge but froze our cool bag blocks!
Mr B, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely stay at Hotel Donibane
We had a very enjoyable stay in Hotel Donibane. Staff were friendly and professional. Rooms were small but clean and comfortable. Although for those staying in height of summer, there was no air con in the rooms. Facilities were very good and clean and we were really happy with the heated pool and small studio gym. It was a walkable distance to the town at 30mins each way. Would recommend!
Helen, 7-night romance trip
Verified Hotels.com guest review

8/10 Very good

Ideal for stopover
Easy access from motorway, ideal for overnight stop with excellent standard and comfort.
Adolf, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nice, honest hotel!
Perfect overnight stop between France and Spain Very helpful staff, decent restaurant, has a heated pool. Room was adequate. Very happy and would stay again!
John, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The rooms were simple and small but it was very clean and comfortable. The garden and restaurant were beautiful!!!
1-night family trip
Verified Hotels.com guest review