Hôtel des Arcades

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Standard Double Room | Room
Standard Twin Room, 2 Single Beds | Room

Overview of Hôtel des Arcades

Hôtel des Arcades

2.0 star property
Rouen City Centre hotel in historical district

106 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Non-smoking
52 rue des Carmes, Rouen, Seine-Maritime, 76000
Main amenities
  • Daily housekeeping
  • Room service
  • Free newspapers in the lobby
  • Luggage storage
For families
  • Free cribs/infant beds
  • Private bathroom
  • Daily housekeeping
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free toiletries

Choose dates to view prices

About this area

What's nearby

  • In Rouen City Centre

Getting around

  • Rouen (URO-Rouen - Seine Valley) - 26 min drive
  • Theatre des Arts Tram Station - 7 min walk
  • Beauvoisine Tram Station - 10 min walk
  • Gare-Rue Verte Tram Station - 12 min walk
  • Palais de Justice Tram Station - 4 min walk
  • Honoré de Balzac Tram Stop - 24 min walk

About this property

Hôtel des Arcades

Hotel in the heart of Rouen City Centre
Hôtel des Arcades provides everything you need. Stay connected with free WiFi in public areas.
You'll also enjoy the following perks during your stay:
  • Luggage storage, smoke-free premises, and free newspapers
Room features
All guestrooms at Hôtel des Arcades offer amenities such as sound-insulated walls.
More amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with showers and free toiletries
  • Balconies, daily housekeeping, and desks


English, French, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 17 rooms
  • Arranged over 4 floors


  • Check-in time from 2:30 PM - 9:00 PM
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open Monday - Saturday (2:30 PM - 10:30 PM)
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • For more details, please contact the property using the information on the booking confirmation
  • This property's reception closes at 9 PM. Guests planning to arrive after 9 PM must contact this property in advance to arrange check-in. This property allows no check-in after 10 PM.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No pets or service animals allowed


  • Free WiFi in public areas


  • Offsite parking nearby (EUR 6.00 per day)

Other information

  • Smoke-free property
  • No alcohol allowed onsite

Property amenities

Food and drink

  • Room service


  • Free newspapers in lobby
  • Luggage storage


  • 1 building/tower


  • Upper floors accessible by stairs only


  • English
  • French
  • Italian
  • Spanish

Room amenities

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony
  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk


  • Daily housekeeping

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 0.80 per person, per night. This tax does not apply to children under 18 years of age.

Renovations and closures

This property is closed from September 16 2022 to September 19 2022 (dates subject to change).
The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
This property will be closed from September 17 2022 to September 19 2022 for renovations and will resume operation once the renovation is complete (completion date subject to change).

Children & extra beds

  • Rollaway beds are available for EUR 10.00 per night


  • Parking is available nearby and costs EUR 6.00 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.


This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property does not have elevators.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

des Arcades Rouen
Hôtel des Arcades
Hôtel des Arcades Rouen
Hôtel Arcades Rouen
Arcades Rouen
Hôtel des Arcades Hotel
Hôtel des Arcades Rouen
Hôtel des Arcades Hotel Rouen

Frequently asked questions

Is Hôtel des Arcades currently open?
This property is closed from September 16 2022 to September 19 2022 (dates subject to change). The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Fitness facilities
Does Hôtel des Arcades offer free cancellation for a full refund?
Yes, Hôtel des Arcades does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hôtel des Arcades?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hôtel des Arcades?
Sorry, pets and service animals aren't allowed.
What are the check-in and check-out times at Hôtel des Arcades?
You can check in from 2:30 PM - 9:00 PM. Check-out time is 11 AM.
Are there restaurants at or near Hôtel des Arcades?
Yes. Nearby restaurants include Citizen Coffee (3-min walk), Le Diapason (3-min walk), and Paul (3-min walk).
Does Hôtel des Arcades have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hôtel des Arcades like?
Hôtel des Arcades is a short 4-minute walk from Palais de Justice Tram Station and 2 minutes' walk from Rouen Cathedral.

Overall score and ratings





Staff & service




Property conditions & facilities



2/10 Poor

We arrived at the hotel hot and tired. to find it was closed. We had no prior warning, only a notice on the door giving a telephone number. We called this number and were diverted to another hotel, the Beausejour, ten minutes walk away. The room here was shabby with no wifi and no breakfast available.
Janet, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Cleab comfortable rooms. Centrally located. Easily reach most important sites on foot within minutes. Plenty of restaurants near by.
Zvi, 2-night trip
Verified Expedia guest review

4/10 Fair

There was no-one there when we got there- I had to call the number- and she came in a few minutes. We left our bags there for a few hours before check in and were told they would be safe in a locked room that was only used for the 7-9 am breakfast. When we returned there were 3 people in the room with our bags. It was noisy, lots of stairs. The bathroom was clean, but it was all very old and dilapidated. There was a code for the outer door at night, but it wasn't locked
1-night family trip
Verified Hotels.com guest review

8/10 Very good

4-night trip with friends
Verified Expedia guest review

4/10 Fair

Pleasant receptionist and excellent location, but many things didn't work: wifi, tv, hot water There were practically no fresh linens --no washcloths, no hand towels, only 2 bath towels, one of which was crumpled in a heap and one of which smelled mildewed! Worst of all our room gave us numerous bites from bedbugs! Can't recommend this place unless the management clears up quite a few problems.
3-night romance trip
Verified Hotels.com guest review

8/10 Very good

In the city center, close to the cathedral and the pedestrian street.
Zoltan, 3-night trip
Verified Expedia guest review

6/10 Good

Hotel locked up tight
I arrived late at night and unfortunately, the hotel was locked up tight. I tried all doors and again, unfortunately no way in. I had to seek other accommodations with a 24 hour receptionist.
Verified Hotels.com guest review

4/10 Fair

Central hotel but dated with no shower!
When booking it said room with shared toilet on description which is fine but it didn't mention that there is no shower at all! The only way to have a shower is to book a room with an ensuite. Great location in centre of Rouen so you can walk everywhere. Dated hotel but clean and nice staff. If booking book room with ensuite as this is the only way you will be able to have a shower!
Verified Hotels.com guest review

8/10 Very good

Close to railway station
Close to railway station. Free Wi-Fi. Good condition of the furniture!
Verified Hotels.com guest review

6/10 Good

Great location, not so sure about the room though.
We booked this room in advance and I don't remember anymore if it was written anywhere that the room doesn't have a bathroom nor toilette, but it sure didn't. That was bad for us, since we arrived quite late and would have liked to have a shower. Since the location is very good I can't really say that we didn't get anything for the money we paid. All in all it wasn't bad.
Verified Hotels.com guest review