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Hotel Cailler

Photo gallery for Hotel Cailler

Front of property
Premium bedding, minibar, in-room safe, desk
Mountain view
Premium bedding, minibar, in-room safe, desk
2 restaurants, lunch, dinner served; local cuisine

Overview of Hotel Cailler

Hotel Cailler

4.0 star property
Mountain hotel in Charmey with 2 restaurants and 2 outdoor pools
9.0 out of 10 Superb
9.0/10 Superb

128 verified guest reviews

Property highlights

  • Pool
  • Free breakfast
  • Spa
  • Pet-friendly
  • Free parking
  • Free WiFi
Gros plan 28, Charmey, FR, 1637
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • 2 outdoor pools and indoor pool
  • Ski storage
  • Sauna
  • Steam room
  • Spa tub
  • Room service
  • Coffee shop/cafe
  • Spa services
  • Business centre
  • 8 meeting rooms
For families
  • Playground on site
  • Rollaway/extra beds
  • Private bathroom
  • Cable/satellite TV service
  • Garden
  • Terrace

Room options

About this area

Getting around

  • Bern (BRN-Belp) - 70 min drive
  • Sion (SIR) - 74 min drive
  • Gruyeres Station - 15 min drive
  • Bulle Station - 19 min drive
  • Haut-Intyamon Monbovon Station - 22 min drive


  • Globull - 16 min drive
  • McDonald's - 10 min drive
  • Nestlé - 8 min drive
  • Le Chalet de Gruyères - 13 min drive
  • Chalet de Gruyeres - 11 min drive

About this property

Hotel Cailler

Adjacent to a golf course, Hotel Cailler is a great choice for a stay in Charmey. Guests can indulge in massages, facials or body treatments, and le bistro, one of 2 restaurants, serves local cuisine and is open for lunch and dinner. Other highlights at this upmarket hotel include 2 outdoor pools, an indoor pool and a bar/lounge. Fellow travellers say good things about the helpful staff.


English, French, German

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 63 rooms
  • Arranged over 4 floors


  • Check-in time from 4 PM until 11 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7:00 AM - 10:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets stay for free
  • Service animals welcome
  • Restrictions apply*


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 8:00 AM–10:00 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Mini golf
  • Playground

What to do

  • Mini golf
  • Bike rentals nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Skiing lessons nearby
  • Skydiving nearby
  • Zip-lining nearby
  • Sledging nearby

Working away

  • Business centre
  • 8 meeting rooms
  • Conference space (484 square feet)


  • Front desk (limited hours)
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool loungers
  • Ski storage


  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 18 holes of golf
  • 2 outdoor pools
  • An indoor pool
  • Arcade/games room
  • Spa services
  • Hot tub
  • Sauna
  • Steam room


  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Minibar
  • Electric kettle
  • Dressing gowns

Sleep well

  • Blackout curtains
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe

Special features


Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body treatments and manicures and pedicures. The spa is equipped with Turkish bath/hammam.


Le bistro – This restaurant specialises in local cuisine and serves lunch and dinner.
Quatre Saisons – This restaurant specialises in local cuisine. Reservations are required.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: CHF 3.00 per person, per night. This tax does not apply to children under 16 years of age.

Children & extra beds

  • Rollaway beds are available for CHF 80.0 per day

Pool, spa, & gym (if applicable)

  • Guests under 4 years old are not allowed in the swimming pool, health club or hot tub

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.


Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.
This property accepts credit cards, debit cards and cash.

Also known as

Cailler Charmey
Hotel Cailler
Hotel Cailler Charmey
Cailler Hotel Charmey
Hotel Cailler Hotel
Hotel Cailler Charmey
Hotel Cailler Hotel Charmey

Frequently asked questions

Does Hotel Cailler offer free cancellation for a full refund?
Yes, Hotel Cailler does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Cailler?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Hotel Cailler?
Yes, there are 2 outdoor pools and an indoor pool.
Are pets allowed at Hotel Cailler?
Yes, pets stay free.
Is parking offered on site at Hotel Cailler?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Cailler?
You can check in from 4 PM - 11 PM. Check-out time is 11 AM.
What is there to do at Hotel Cailler and nearby?
During the winter, enjoy nearby recreation such as cross-country skiing and sledging, and return when the snow melts for cycling and hiking. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the hot tub and an invigorating swim in the indoor pool. Hotel Cailler also has 2 outdoor pools, a sauna and a steam room, as well as an arcade and a garden.
Are there restaurants at or near Hotel Cailler?
Yes, there are 2 on-site restaurants, featuring local cuisine.
What's the area around Hotel Cailler like?
Hotel Cailler is a short 8-minute walk from Charmey Aventures and 8 minutes' walk from Charmey Gondola.







Staff & service




Property conditions & facilities




8/10 Very good

Stayed 2 days in couple for relaxing ! We spent really good time and relaxed ... Restaurant was really excellent as well !
Olivier, 1-night trip
Verified guest review

8/10 Very good

Anita, 2-night family trip
Verified guest review

10/10 Exceptional

Excellent hotel with convenient access to spa
The hotel is conveniently located to visit both the town of Gruyeres and the Cailler chocolate factory. The hotel is well equipped with clean, modern rooms. The best feature, though, is the underground tunnel to connect to the spa. After traveling, we enjoyed almost 3 hours in the various pools, saunas, etc. With indoor and outdoor options, there was something for everyone.
1-night family trip
Verified guest review

10/10 Exceptional

Incredible hotel
Amazing hotel with very friendly staff. Breakfast buffet is the best that I’ve ever had. Great food for dinner at their restaurant too. Very clean and will love to come back.
Dennis, 2-night trip
Verified guest review

10/10 Exceptional

Un paradis cache
A brilliantly run hotel. Everything from the famous Spa to the less famous ris-de-veau seved by the chef is brilliant. Helpful and knowledgable staff. High spec and quality rooms.
DIMITRI, 2-night business trip
Verified guest review

8/10 Very good

1-night trip
Verified Expedia guest review

10/10 Exceptional

Bryan, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Absoulte amazing place set in some of the most beautiful scenery in the world.
Verified guest review

8/10 Very good

Short stay in Charmey
The overall assessment is that it is a very nice hotel. Many travelers from the US will be surprised by the high price relative to the services available at the hotel but this is more a testimony of how expensive Switzerland is rather than the lack of services available for that price range. I received a room with 2 twin beds and they were more children-size than for adults. Colleagues traveling with me who were booked in a double bed were very satisfied. The breakfast buffet is excellent, and the staff very attentive. The location is great ( but you will need a car to get around).
Verified Expedia guest review

8/10 Very good

nice week-end trip near the mountains
Great snowshoe treck up to the Vounetse and hot bath! Salad buffet of Sunday evening was very average, but breakfast Monday morning excellent (we didn't catch the famous buffet)
Verified guest review