Tru By Hilton Richmond Northwest puts you within a 15-minute drive of Short Pump Town Center and University of Richmond. For a workout, you can visit the 24-hour fitness centre, or go for a morning swim at the seasonal outdoor pool. Also, this hotel is within a short drive of Virginia Commonwealth University.
Tru By Hilton Richmond Northwest puts you within a 15-minute drive of Short Pump Town Center and University of Richmond. For a workout, you can visit the 24-hour fitness centre, or go for a morning swim at the seasonal outdoor pool. Also, this hotel is within a short drive of Virginia Commonwealth University.
At a glance
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Hotel size
106 rooms
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Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age – 21
Check-out time is 11:00 AM
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Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 AM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
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Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
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Children
No cots (infant beds)
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Pets
Pets allowed (dogs only)*
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free on-site self-parking
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Other information
Designated smoking area (fines apply)
Property amenities
Food and drink
Free buffet breakfast each morning
Services
24-hour front desk
Facilities
24-hour fitness centre
Seasonal outdoor pool
Accessibility
Lift
Wheelchair-accessible path to lift
Hardwood flooring in room
Room amenities
Be entertained
50-inch Smart TV
Digital TV channels
Netflix
Streaming services
Home comfort
Air conditioning and heating
Sleep well
Bed sheets provided
Freshen up
Soap and shampoo
Hairdryer
Towels
Toothbrush and toothpaste (on request)
Toilet paper
Stay connected
Desk
Free WiFi
Desk chair
More
Daily housekeeping
Mobile key entry
Fees & policies
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 75 per accommodation (may vary based on length of stay)
Pool, spa, & gym (if applicable)
The seasonal pool is open from May 25 to September 07
Policies
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and mobile payments. Cash is not accepted.Â
Credit cards accepted: Visa, Mastercard, American Express, Discover
Mobile payment options include: Google Pay and Apple Pay.
Frequently asked questions
Is there a pool at Tru By Hilton Richmond Northwest?
Yes, there's a seasonal outdoor pool.
Are pets allowed at Tru By Hilton Richmond Northwest?
Yes, dogs are welcome. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Tru By Hilton Richmond Northwest?
Yes, there's free self parking.
What are the check-in and check-out times at Tru By Hilton Richmond Northwest?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 11:00 AM.
What is there to do at Tru By Hilton Richmond Northwest and nearby?
Tru By Hilton Richmond Northwest has a seasonal outdoor pool and a 24-hour fitness centre.
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Reviews
Tru By Hilton Richmond Northwest Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2
Cleanliness
8.4
Amenities
8.6
Staff & service
9.4
Property conditions & facilities
Reviews
Verified
10/10 Exceptional
7 March 2026
Wonderful stay. Very clean, staff very courteous. Very safe parking with our bikes.
Barbara
Barbara, 1-night trip
Verified
10/10 Exceptional
20 March 2026
Clean rooms and property overall.
Rochelle
Rochelle, 2-night trip
Verified
10/10 Exceptional
26 April 2026
Great customer service clean
Eric
Eric, 1-night trip
Verified
10/10 Exceptional
7 April 2026
The lobby was extremely cold but everything else was fine
Sophia
Sophia, 3-night trip
Verified
8/10 Very good
4 March 2026
Opening week was rough for the front desk staff but they held it together when the system went down. The manager even stay behind on er birthday evening to handle things. Morning staff was hard to understand, young and meek.
Christine
Christine, 1-night trip
Verified
6/10 Good
25 February 2026
A new building, not on the map, got confused and headed to another building. A pleasant, cozy room. The floor was slightly dirty from construction debris and there were gaps between the baseboards and the floor.