The only thing nice is the location and property however when it comes to Kakslauttanen (west village) staff they require a lesson on Hospitality, they were highly understaffed & outright rude behind the counter there was an Indian, a European and an Asian.
The Indian lady who seems to be a manager needs to be taught how to smile and be courteous and needs to learn to talk to customers and learn manners (I over heard uncourteously boasting we are the first to make the glass igloo).
We wanted to book excursions, the Asian lady made a face and replied you should have booked it online, she helped us after but that is so rude
The European lady was the kindest and polite, the other two should learn from her.
When it came to food,At breakfast there was bread, Jam, cereal, I requested for boiled eggs the hostess said she had only 3 so please take one (surprising in a hotel on Christmas you have 3 eggs) with hundreds of guests.
For dinner for vegetarians there was steamed veggies, boiled and baked potato, and only cabbage rolls another day.
We never visited the restaurant after these experiences.
It is disappointing you pay thousands of euros and all you get is bad service and almost no food.
Each and every couple that we met were disappointed and would recommend that you never visit this property, If you do then make sure that you carry your own food!!!
To the hotel management, a customer expects service and not to be left hungry... I am a very dissatisfied customer