Mercure Charlestown

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Overview of Mercure Charlestown

UNESCO Sustainable Travel Pledge

Mercure Charlestown

4.0 star property
4-star hotel with outdoor pool, near Charlestown Square

8.2/10 Very good

994 verified Hotels.com guest reviews

Guests rated location

  • Quiet57 positive mentions
  • Easy Parking56 positive mentions
  • Convenient41 positive mentions
  • Safe38 positive mentions
  • Shopping32 positive mentions

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
The price is $154
Price available on 13/06/2022
Map
109 Madison Drive, Adamstown Heights, NSW, 2290
Main amenities
  • 53 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • Airport shuttle
  • UNESCO Sustainable Property
  • Terrace
  • Air conditioning
  • Garden
For families
  • Cribs/infant beds (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Adamstown Heights
  • Charlestown Square - 19 min walk
  • Westfield Kotara - 31 min walk
  • Blackbutt Reserve - 8 min drive
  • Dudley Beach - 8 min drive
  • Merewether Beach - 8 min drive
  • Merewether Ocean Baths - 8 min drive
  • Newcastle Showground - 11 min drive
  • Lake Macquarie - 11 min drive
  • John Hunter Hospital - 11 min drive
  • Newcastle Civic Theater - 14 min drive

Getting around

  • Newcastle, NSW (NTL-Williamtown) - 33 min drive
  • Waratah Station - 8 min drive
  • Cardiff Station - 10 min drive
  • Kotara Station - 29 min walk
  • Airport shuttle (surcharge)

About this property

Mercure Charlestown

Placing you within a 15-minute drive of Westfield Kotara and Lake Macquarie, Mercure Charlestown offers an airport shuttle (available 24 hours) for AUD 95 per vehicle. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Madison Kitchen + Bar, which serves Modern European cuisine and is open for breakfast, lunch, and dinner. A bar/lounge and a snack bar/deli are other highlights, and rooms at this upscale hotel offer LCD TVs and refrigerators. Fellow travelers say good things about the comfortable beds and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 53 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 2 PM - 9 PM
  • Minimum check-in age - 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 6:30 AM - 10 PM
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite RV/bus/truck parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) on weekday mornings 6:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children's menu

Working away

  • Meeting room
  • Computer station
  • Conference space (538 square feet)

Services

  • Front desk (limited hours)
  • Concierge services
  • Dry cleaning/laundry services

Facilities

  • 1 building/tower
  • Built in 1981
  • Garden
  • Terrace
  • Television in common areas
  • An outdoor pool

Accessibility

  • Wheelchair accessible

Languages spoken

  • English

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Crib/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Madison Kitchen + Bar - Overlooking the ocean and pool, this restaurant specializes in Modern European cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: AUD 1.00 per stay

Optional extras

  • Breakfast costs between AUD 20 and AUD 27 per person (approximately)
  • Airport shuttle service is offered for an extra charge of AUD 95 per vehicle (one way)
  • Credit card charges are subject to an extra charge of 1.3 percent

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Cribs/infant beds are available for AUD 20.0 per night
  • Rollaway beds are available for AUD 30.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts major credit cards, debit cards and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

Also known as

Charlestown Mercure
Mercure Charlestown
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Hotel Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel Adamstown Heights

Frequently asked questions

Overall score and ratings

8.2

Very good

8.3/10

Cleanliness

8.5/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

10/10 Exceptional

Sabrina, 1-night trip
Verified Hotels.com guest review

4/10 Fair

My stay was very disappointing to say the least. The room was below average for what I as paying and certainly needs a freshen up however some more points below sums up my stay: • Cockroaches on the floor when I woke up at 3pm when I went to go to the bathroom, not only were they on the floor but all over the bathroom vanity and crawling over my things! • Fridge so loud that I had to turn it off as I couldn’t get to sleep with it running, the milk that I bought for breakie in the morning then not chilled. • Leaking drain pipe outside my window from the rain, I understand this happens when it rains but very clear it needed to be fixed as the sound clearly made it obvious there was a hole in the pipe.
Natalie, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

A great stopover in Newcastle. Close to Charlestown. Easy to get to.
Vicki, 1-night trip
Verified Expedia guest review

6/10 Good

Main staff but dinning very poor at dinner service
Don, 1-night romance trip
Verified Lastminute guest review

8/10 Very good

Large roomy rooms with opening windows to allow plenty of air flow. Annoying blinking smoke detector light directly overhead when trying to sleep. Bit of traffic noise. Lots of parking. Great food and staff.
Veronica, 2-night romance trip
Verified Wotif guest review

10/10 Exceptional

.
Deborah, 1-night trip
Verified Wotif guest review

10/10 Exceptional

Absolutely perfect
jennifer, 1-night trip
Verified Wotif guest review

8/10 Very good

Rajeev, 1-night trip
Verified Wotif guest review

10/10 Exceptional

Benjamin, 1-night trip
Verified Hotels.com guest review

6/10 Good

While the staff were friendly the property had a very tired, run down and dirty feeling. Booked our stay here based on Mercure reputation and left bitterly disappointed
Doug, 3-night romance trip
Verified Wotif guest review