SchlossHotel Zermatt – Active & CBD Spa Hotel

Photo gallery for SchlossHotel Zermatt – Active & CBD Spa Hotel

Lobby
Pool
Pool
Apartment (Penthouse - Cleaning every 3 days) | Balcony
Room

Overview of SchlossHotel Zermatt – Active & CBD Spa Hotel

SchlossHotel Zermatt – Active & CBD Spa Hotel

4.0 star property
4-star hotel in Zermatt City Centre with spa and indoor pool

9.4/10 Exceptional

470 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Bathtub
Map
Bahnhofplatz 18, Zermatt, VS, 3920
Main amenities
  • Full-service spa
  • Indoor pool
  • Free train station pick-up
  • Ski storage
  • Fitness center
  • Sauna
  • Bar/lounge
  • Room service
  • Babysitting
  • Terrace
  • Garden
  • Lobby fireplace
For families
  • Babysitting (surcharge)
  • Television
  • Garden
  • Terrace
  • Laundry facilities
  • Coffee/tea maker

Choose dates to view prices

About this area

What's nearby

  • In Zermatt City Centre

Getting around

  • Sion (SIR) - 75 min drive
  • Zermatt Gornergratbahn Station - 1 min walk
  • Zermatt (QZB-Zermatt Train Station) - 1 min walk
  • Zermatt Station - 1 min walk
  • Free train station pick-up

About this property

SchlossHotel Zermatt – Active & CBD Spa Hotel

4-star hotel in the heart of Zermatt City Centre
At SchlossHotel Zermatt – Active & CBD Spa Hotel, you can look forward to a terrace, shopping on site, and a garden. Treat yourself to a sports massage at the onsite spa. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a fireplace in the lobby.
You'll also enjoy the following perks during your stay:
  • An indoor pool
  • Free train station pick-up, massage treatment rooms, and a foosball table
  • A billiards/pool table, a TV in the lobby, and tour/ticket assistance
  • A porter/bellhop, free newspapers, and helicopter/airplane tours
  • Guest reviews give top marks for the helpful staff and location
Room features
All guestrooms at SchlossHotel Zermatt – Active & CBD Spa Hotel have comforts such as heated floors and bathrobes, in addition to amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathtubs, free toiletries, and hair dryers
  • 70-cm flat-screen TVs with cable channels
  • Wardrobes/closets, balconies, and heated floors

Languages

English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 49 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:00 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 6:00 AM - 11:00 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting*

Pets

  • Pets allowed (dogs only, 1 per room)*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Transfers

  • Free train station pick-up*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Bar/lounge
  • Room service

Traveling with children

  • Babysitting (surcharge)

What to do

  • Helicopter/airplane tours
  • Shopping
  • Pool table
  • Foosball
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Wildlife viewing nearby
  • Parasailing nearby
  • Ski lessons nearby
  • Water skiing nearby
  • Snowboarding nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 1964
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • Fitness center
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Well-lit path to entrance

Languages

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • 70-cm flat-screen TV
  • Cable TV channels

Home comfort

  • Heating
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony
  • Individually furnished and decorated
  • Heated floors

Freshen up

  • Bathtub only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

More

  • In-room safe
  • Local maps

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include hot stone massages and sports massages. The spa is equipped with a sauna.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Pets are allowed for an extra charge of CHF 15.00 per pet, per day

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM
  • Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Also known as

Schlosshotel Life Style Zermatt Hotel
Schlosshotel Hotel
Schlosshotel Hotel Zermatt
Schlosshotel Zermatt
Schlosshotel Tenne Hotel Zermatt
Schlosshotel Tenne Zermatt
Schlosshotel Life Style Hotel
Schlosshotel Life Style Zermatt
Schlosshotel Life Style
Schlosshotel my Lifestyle
SchlossHotel Zermatt – Active & CBD Spa Hotel Hotel
SchlossHotel Zermatt – Active & CBD Spa Hotel Zermatt
SchlossHotel Zermatt – Active & CBD Spa Hotel Hotel Zermatt

Frequently asked questions

Does SchlossHotel Zermatt – Active & CBD Spa Hotel offer free cancellation for a full refund?
Yes, SchlossHotel Zermatt – Active & CBD Spa Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at SchlossHotel Zermatt – Active & CBD Spa Hotel?
As of 6 October 2022, prices found for a 1-night stay for 2 adults at SchlossHotel Zermatt – Active & CBD Spa Hotel on 9 October 2022 start from NZ$464, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at SchlossHotel Zermatt – Active & CBD Spa Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at SchlossHotel Zermatt – Active & CBD Spa Hotel?
Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 9:00 PM.
Are pets allowed at SchlossHotel Zermatt – Active & CBD Spa Hotel?
Yes, dogs are welcome, with a limit of 1 per room. There's a charge of CHF 15.00 per pet, per day. Food and water bowls are available.
Is parking offered on site at SchlossHotel Zermatt – Active & CBD Spa Hotel?
Sorry, there's no onsite parking at SchlossHotel Zermatt – Active & CBD Spa Hotel.
What are the check-in and check-out times at SchlossHotel Zermatt – Active & CBD Spa Hotel?
You can check in from 3:00 PM - 11:00 PM. Check-out time is 11 AM. Contactless check-in is available.
What is there to do at SchlossHotel Zermatt – Active & CBD Spa Hotel and nearby?
During the winter, enjoy nearby recreation like ice skating and cross-country skiing, and return when the snow melts for cycling and hiking. Additional recreation onsite includes helicopter/airplane tours. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. SchlossHotel Zermatt – Active & CBD Spa Hotel also has a sauna and a fitness center, as well as a garden.
Are there restaurants at or near SchlossHotel Zermatt – Active & CBD Spa Hotel?
Yes. Nearby restaurants include Bäckerei Fuchs (4-min walk), Le Cervin Grill (4-min walk), and Le Gitan (5-min walk).
Does SchlossHotel Zermatt – Active & CBD Spa Hotel have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around SchlossHotel Zermatt – Active & CBD Spa Hotel like?
SchlossHotel Zermatt – Active & CBD Spa Hotel is in Zermatt City Centre, a short 1-minute walk from Zermatt Gornergratbahn Station and 6 minutes' walk from Zermatt–Sunnegga Funicular. Travelers love the hotel's prime location.

Overall score and ratings

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Exceptional

Hellen, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

David, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing hotel with indoor pool, balcony with new view. Clean and the rustic room is superb!
KoonCin, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay
It’s an amazing stay! The spa, gym, yoga class and swimming pool are all great, you’ll never get bored. And perfect location. Definitely will visit again.
Nga Yan, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing spa!
Love this hotel! Very close to the train station so conveniently located. Also walking distance to a number of bars and restaurants. Staff were friendly and accommodating. Breakfast was great! Plenty of options to choose from. The absolute highlight for me has to be the spa. We were all very impressed with the facilities. I would stay again in a heartbeat.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful Hotel
Wonderful hotel very comfortable and close to the train station. Great pool and very nice breafast, staff was wonderful. Alex the owner was exceptional when there was an issue when one of the cleaning staff accidentally broke my braclet. Turned a negative situation into a positive and showed outstanding hospitality and customer service. I would definetly stay at this hotel and would highly recommend it.
Maureen, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very good hotel.
We really enjoyed our stay here. Room was very clean, comfortable and quiet.
Robert, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Joy, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Owen, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The over all experiences was wonderful. The facility was really really clean and the breakfast was delicious. We enjoyed our stay very much. The hotel was near by train stations and restaurants.
Jennifer, 2-night family trip
Verified Expedia guest review