Destination
Guests
All properties in Hamburg, Germany

ARCOTEL Onyx Hamburg

Luxury hotel with bar/lounge, near Reeperbahn

  • Free WiFi
From
NZ$174

Image gallery

  • Run of House - Guest Room
  • Run of House - Guest Room
  • Living Room
  • Run of House - Living Area
  • Run of House - Guest Room
Run of House - Guest Room. Image 1 of 62.
1 / 62Run of House - Guest Room
9.2.Superb.
  • Great hotel at the end of the Reeperbahn in Hamburg. close to everything. Very…

    Mar 1, 2020

  • This feels like a high-class hotel, without the high price. I felt like a queen, the…

    Nov 15, 2019

See all 422 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Dining options
Shopping
Transport options
  • Free WiFi
  • Parking available
  • Bathtub
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 215 smoke-free guestrooms
  • Daily housekeeping
  • Breakfast available
  • Bar/lounge
  • Self parking
  • 24-hour business center

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
  • Television

What’s around

  • In Saint Pauli
  • Reeperbahn - 1 min walk
  • Fish Market - 20 min walk
  • Elbe Philharmonic Hall - 22 min walk
  • Miniatur Wunderland - 23 min walk
  • Hamburg Dungeon - 23 min walk

Enter dates for 2 guests

  • Comfort Room
  • Superior Room
  • Junior Suite
  • Suite

Location

  • In Saint Pauli
  • Reeperbahn - 1 min walk
  • Fish Market - 20 min walk

What’s around

Landmarks

  • In Saint Pauli
  • Reeperbahn - 1 min walk
  • Fish Market - 20 min walk
  • Elbe Philharmonic Hall - 22 min walk
  • Miniatur Wunderland - 23 min walk
  • Hamburg Dungeon - 23 min walk
  • Operettenhaus - 1 min walk
  • St. Pauli Piers - 8 min walk
  • St. Michaelis Church - 10 min walk
  • Hamburger Dom - 12 min walk
  • Cap San Diego - 19 min walk

Getting around

  • Hamburg Airport (HAM) - 22 min drive
  • Sternschanze Station - 25 min walk
  • Hamburg Dammtor Station - 26 min walk
  • Holstenstraße Station - 29 min walk
  • St. Pauli U-Bahn - 2 min walk
  • Landungsbrücken Station - 8 min walk
  • Reeperbahn S-Bahn - 9 min walk

At a glance

Hotel size

  • This hotel has 215 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only)*
  • 1 per room

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 20 per day)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking
  • Onsite garage

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Water dispenser

Working away

  • 24-hour business center
  • Conference space
  • Conference space size (feet) - 592
  • Conference space size (meters) - 55
  • One meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2012
  • Elevator
  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

Languages Spoken

  • English
  • French
  • German
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • 76-cm flat-screen TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Small print

Also known as

  • ARCOTEL Hamburg Onyx
  • Onyx Hamburg
  • ARCOTEL Onyx Hamburg Hotel
  • ARCOTEL Onyx Hamburg Hotel
  • ARCOTEL Onyx Hamburg Hamburg
  • ARCOTEL Onyx Hamburg Hotel Hamburg
  • ARCOTEL Onyx
  • ARCOTEL Onyx Hamburg
  • ARCOTEL Onyx Hotel
  • ARCOTEL Onyx Hotel Hamburg
  • Hamburg ARCOTEL Onyx
  • Hamburg Onyx
  • Onyx ARCOTEL
  • Onyx ARCOTEL Hamburg

Optional extras

Self parking costs EUR 20 per day

Rollaway beds are available for EUR 40.0 per night

Buffet breakfast is offered for an extra charge of EUR 15 per person (approximately)

Pets are allowed for an extra charge of EUR 15 per pet, per night

Service animals exempt from fees

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, ARCOTEL Onyx Hamburg does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs EUR 20 per day.
  • Yes, dogs are welcome, with a limit of 1 per room. There's a charge of EUR 15 per pet, per night. Service animals are exempt from fees.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
  • Yes. Nearby restaurants include Man Wah (3-min walk), Da Benito (3-min walk), and Lehmitz (3-min walk).
  • No, this hotel doesn't have a casino, but Casino Esplanade (3-min drive) is nearby.
9.2.Superb.
  • 10.0.Exceptional

    Perfect location, helpful people, very clean environment and comfortable rooms

    2 night romance trip, Oct 25, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Location was perfect for a one night stay in Hamburg.

    1 night trip with friends, Oct 8, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The room was more than I expected, the price was great and it was a big room with a cool window and nice view. The bathroom was very nice and the water pressure and shower were amazing. I would most definitely stay here if I come back to Hamburg. Great hotel!

    Justin, 1 night family trip, Sep 21, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Room was amazing but Wifi didn’t work properly all the time.

    2 night romance trip, Aug 18, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very clean. Extraordinarily helpful and friendly staff. Great location near tourist attractions and public transport.

    2 night trip, Aug 3, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent staff, very clean, great amenities. Excellent price for a good hotel in a popular area.

    1 night trip with friends, Aug 3, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Hamburg getaway

    Fantastic hotel that is the best for our money we have ever stayed in! Clean, nice sized, large, modern bathroom and great wifi.

    Walter, 1 night romance trip, Jun 16, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Love the building design especially the windows and glass treatment. Generous sized room.

    4 night romance trip, Jun 12, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Third time i have stayed at this hotel. It's just a short walk to the Reeperbahn. Everything here is top notch and i would stay again.

    1 night trip with friends, Jun 6, 2019

    Verified Expedia guest review

  • 2.0.Poor

    We had a PREPAID and CONFIRMED booking, but the hotel contacted me ~2 weeks after that to tell me the price had doubled. We cancelled.

    PJS, 6 night romance trip, May 30, 2019

    Verified Expedia guest review

See all 422 reviews