Neostelia puts you within a 10-minute drive of Lake Annecy. Apartments feature kitchens and free WiFi.
At a glance
Property size
37 apartments
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out time is 11:00 AM
Special check-in instructions
The front desk is open daily from 8:00 AM - 8:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets stay free
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 25+ Mbps)
Parking
Secured uncovered onsite self parking (EUR 10 per night)
Other information
Smoke-free property
Property amenities
Internet
Free WiFi, with speed of 25+ Mbps
Parking and transportation
Secured uncovered self parking on site (EUR 10 per night)
Kitchen
Refrigerator
Microwave
Cookware/dishes/utensils
Dining
Continental breakfast available for a fee daily 7:30 AM–9:30 AM: EUR 15 per person
Bathrooms
Shower
Towels provided
Soap
Toilet paper
Shampoo
Living spaces
Sitting area
Entertainment
TV with satellite service
Laundry
Laundry facilities
Work spaces
Desk
Climate control
Air conditioning
Heating
Pets
Service animals exempt from fees
Pet friendly
Pets stay free
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (with limits)
Smoke-free property
Services and conveniences
Concierge services
Front desk (limited hours)
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
37 rooms
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
An effective city/local tax rate of 5.00 percent will be charged
Optional extras
Continental breakfast is offered for an extra charge of approximately EUR 15 per person
Pets
Service animals exempt from fees
Parking
Uncovered self parking costs EUR 10 per night
Policies
Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Frequently asked questions
Are pets allowed at Neostelia?
Yes, pets stay free.
Is parking offered on site at Neostelia?
Yes. Self parking costs EUR 10 per night.
What are the check-in and check-out times at Neostelia?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM.
Does Neostelia have a kitchen or kitchenette?
Yes, there is a kitchen which also includes cookware, a refrigerator, and a microwave.
What's the area around Neostelia like?
Neostelia is a short 14-minute walk from Centre Commercial Courier and 4 minutes' walk from Annecy Aventure.
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Reviews
Neostelia Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4
Cleanliness
Reviews
Verified review
10/10 Exceptional
Sep 17, 2026
Nice staff, good rooms(5⭐️ for the blinds 😁)
Verified review
10/10 Exceptional
Jul 25, 2026
Very nice welcome
Very good service in the reception.
Nice location walking distance to downtown
Verified review
10/10 Exceptional
Jun 17, 2026
Had a good stay at Neostelia. Staff was helpful and friendly, and the room was clean and nice. Practical parking in the backyard, though for an additional fee. The beds were also very comfortable! Some might consider the bathroom a little small, but we had no complaints. Walking distance to the old town was also a big plus!
Would definitely come back again!
Verified review
2/10 Poor
Aug 24, 2026
Clean room however parking isn’t possible unless booked a week in advance. No one at reception even during hours stated. Shower gel and shampoo were empty. I’d avoid this one.
Verified review
8/10 Very good
Sep 11, 2026
Clean, quiet, and comfortable apartment style hotel. There was someone there at check in but I didn't see anyone the rest of the time. My passcode included the letter A which was difficult to see on the key pad. They have laundry facilities which was a blessing for me as I needed to use them. However, if you stop the dryer to check on clothes you will need to pay again to restart.
They advertise that they have breakfast avail for 15€ but I never did see where that was. I sent a message asking about it and never received a response but I did receive several bot style messages both before and after.
Was excited to see an outlet in the bathroom only to be disappointed that it was low voltage and wouldn't operate hair appliances.
My biggest complaint was the smell. There was a horrible odor whenever you opened the fridge and there seemed to be a constant whiff coming from the drains. It wasn't overpowering but enough to know it was there.
Overall, a pleasant stay and I got great sleep with the blackout curtains. Short walk to town (about 20 minutes) and a store close by.
Verified review
10/10 Exceptional
Sep 16, 2026
Ubicado a 20 minutos caminando del viejo Annecy, zona tranquila, limpio, amplio, la habitación tenía un balcón que utilizamos para relajarnos. La joven de recepción fue muy agradable y nos dio la bienvenida. No tengo ningún comentario negativo.
Verified review
8/10 Very good
Sep 15, 2026
Die Unterkunft liegt ca. 25 Gehminuten von der Altstadt an sehr ruhiger Lage. Die Unterkunft ist neuer, somit sind auch die Zimmer in tadellosem Zustand.
Der Receptionist war sehr freundlich und hilfsbereit.
Einziger Abstrich ist die Sauberkeit der Toilette. Der Klosettring wurde nicht wirklich gereinigt!
Das Hotel kann ich empfehlen.
Verified review
10/10 Exceptional
Sep 13, 2026
Super super propre ……!!!/super décor ..xxxx
Bien situé
Verified review
10/10 Exceptional
Aug 30, 2026
Bon hotel bien situé, bonne literie le tt bien équipé et tres propre
Verified review
10/10 Exceptional
Aug 23, 2026
Je recommande
Verified review
8/10 Very good
Jun 4, 2026
Parfait le petit balcon, le café dans la chambre, la propreté, merci