The price is $157
Price available on 29/05/2022

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Overall score and ratings

8.1

Very good

8.8/10

Cleanliness

8.5/10

Staff & service

7.7/10

Amenities

8.5/10

Property conditions & facilities

7.0/10

Eco-friendliness

4/10 Fair

The room the advertise wasn’t the room I got. It was cramped. The furniture was cheep and no comfortable at all.... the drain in the bathroom smelt disgusting, the staff was nice but one was always rude. We ordered food that didn’t even get cooked properly. The room heat didn’t work so they gave us a plug in heater that wouldn’t even heat the bathroom! Worst hotel I’ve ever stayed in breakfast and parking was extra 16 euro a person and wasn’t even worth it!
Daniel, 3-night family trip
Verified Orbitz guest review

8/10 Very good

Liza, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Check in time!
On my reservation was mentioned 24h check in time. I arrived at hotel at 1 pm and was told I could only check in at 3pm, so I had to walk the whole day in the city without possibility to change me before!
Deraymaeker, 1-night trip
Verified Hotels.com guest review

6/10 Good

1-night trip
Verified Expedia guest review

4/10 Fair

JEAN, 2-night trip
Verified Hotels.com guest review

6/10 Good

Overall Experience Ok but Soured by Bad Check In
Overall, the experience was great, but the stay was soured by a very bad check in experience. This is made more disappointing considering that this is a branded chain hotel. Here’s how it came down. At check in, I was told that the sofa bed will be made up when we got to the room. When we got to the room, the bathroom had a distinct smell of poop. Good thing that we had a bathroom spray. After 20 minutes of waiting for the bed to be made, we just decided to go down for dinner. We notified the front desk and the agent acted surprised that it wasn't made yet. I also called out the smell and the fact that there were only 2 towels when we were 5 in the room as reserved and paid. After dinner, we discovered that only 2 towels were sent up. I went down and mentioned this. The front desk said this: "Actually, sir, we only allow one towel per person." After pointing out that we did have 5 in the paid reservation, I mentioned that if this is a bother then forget about it. The front desk agent changed attitude and had the towels eventually sent up. At that point, I asked for an extra blanket. I had to follow up for this blanket at 11pm, from a different agent (different shift). Accor is scrimping on towels??? As I would hope it would be, if a customer wants a towel, you give them a towel. How much does a towel cost??? If there were two people and coffee spilled somewhere, should I just let that stay there and not attempt to use a towel since it’s only ONE PER PERSON???!!!
Carlos Francisco, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

8/10 Very good

Good family room
We stayed here as a family of 4, our room was a great size with great facilities. The hotel is on the edge of Zeebrugge and there are a few bars and restaurants but not much else. We ate at the Basil restaurant in the harbour - totally fantastic. Car park was full outside and more expensive to parkin the underground one which seemed excessive, seemed to be building on the plot. lots of people in the pool but we did not have time to try it. Great for a one night stay.
Vanessa, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Very poor stay
Poor 3night stay at this hotel; in first room there was no light in the bathroom, changed room but there airco did not work and room was extremely hot; when window, open too much noise (and window did not work properly). Problem was eventually solved on the third night after 4 complaints. Free water in the room means 1 small bottle for 3 nights! TV station list not as stated on list in room ... Hotel very poorly signposted; one has to drive into construction site to find reception ...
1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Room inconveniently arranged with a small table but no where else to put anything down. Non-slip and higher handle needed in shower part of bath/shower
3-night romance trip
Verified Expedia guest review