All properties in Hakone, Kanagawa (prefecture), Japan

Hotel Green Plaza Hakone

Mountain hotel with restaurant, near Ōwakudani

  • Free WiFi and free parking

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  • Hotel Green Plaza Hakone
  • Hotel Green Plaza Hakone
  • In-Room Dining
  • Living Area
  • Hotel Green Plaza Hakone
Hotel Green Plaza Hakone. Image 1 of 68.
1 / 68Hotel Green Plaza Hakone
  • great relax clean and good service

    Jan 26, 2020

  • Beautiful view and staff service. Good rooms and breakfast/ dinner buffet.

    Jan 19, 2020

See all 189 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

  • Free WiFi
  • Free parking
  • Air Conditioning

Property highlights

Main amenities

  • 123 guestrooms
  • Daily housekeeping
  • Restaurant
  • Hot springs
  • Free train station pick-up
  • Spa services

For families

  • Refrigerator
  • Television
  • Free toiletries
  • Garden
  • Daily housekeeping
  • Hair dryer

What’s around

  • In a national park
  • Lake Ashi - 26 min walk
  • Ōwakudani - 15 min walk
  • Hakone Gora Park - 3 mi / 4.8 km
  • Hakone Kowakien Yunessun - 3.6 mi / 5.8 km
  • Hakone Open Air Museum - 4.7 mi / 7.6 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Japanese-Western Style Room, Non Smoking, 2 Single and 2 Futon
  • Japanese-Style Room with Futon, Non Smoking
  • Twin Room with Open-air bath, Non Smoking, 36sqm
  • Japanese-Style Room with Futon, Mountain View, 36㎡
  • Twin Room, Non Smoking ( 2 Person)
  • Superior Twin Room, 2 Bedrooms, Non Smoking
  • Twin Room, Non Smoking, Mountain View


  • In a national park
  • Lake Ashi - 26 min walk
  • Ōwakudani - 15 min walk

What’s around


  • In a national park
  • Lake Ashi - 26 min walk
  • Ōwakudani - 15 min walk
  • Hakone Gora Park - 3 mi / 4.8 km
  • Hakone Kowakien Yunessun - 3.6 mi / 5.8 km
  • Hakone Open Air Museum - 4.7 mi / 7.6 km
  • Hakone Shrine - 5 mi / 8.1 km
  • Gotemba Premium Outlets - 10.6 mi / 17.1 km
  • Odawara Castle - 13.1 mi / 21 km

Getting around

  • Narita Intl. Airport (NRT) - 129 min drive
  • Hakone Gora Station - 7 min drive
  • Hakone Miyanoshita Station - 10 min drive
  • Hakone Ohiradai Station - 12 min drive
  • Free train station pick-up
  • Free train station drop-off

At a glance

Hotel size

  • This hotel has 123 rooms


  • Check-in time 3:00 PM-midnight
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free train station shuttle from 9:00 AM to 9:00 PM


  • Free onsite self parking
  • Wheelchair-accessible parking on site
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Coffee shop/café

Things to do

  • Spa services on site


  • 24-hour front desk
  • Luggage storage
  • Wedding services


  • Elevator
  • Designated smoking areas
  • Garden


  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Japanese

In the room

Home comforts

  • Air conditioning
  • Slippers

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • In-room massage available

Freshen up

  • Bidet
  • Free toiletries
  • Hair dryer

Be entertained

  • TV

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator


  • Daily housekeeping
  • In-room safe

Special features


Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments. A variety of treatment therapies are provided, including reflexology. Public bath/onsen services include an outdoor public bath (no minerals), an indoor mineral hot springs (Japanese-style onsen), and a yukata (Japanese robe). These services feature separate men and women areas.


Hananowa - This buffet restaurant serves breakfast and dinner. Reservations are required.

Small print

Also known as

  • Green Plaza Hakone
  • Hotel Green Plaza
  • Hotel Green Plaza Hakone
  • Hotel Green Plaza Hakone Hotel
  • Hotel Green Plaza Hakone Hakone
  • Hotel Green Plaza Hakone Hotel Hakone


The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: JPY 150 per person, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Hotel Green Plaza Hakone does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is 11:00 AM.
  • Yes, there's an onsite restaurant, Hananowa. Nearby restaurants include Irmori Chaya (2.7 mi), Restaurant Le Petit Prince (2.8 mi), and Daichi (2.9 mi).
  • Onsite recreation at Hotel Green Plaza Hakone includes hot springs. Enjoy amenities like spa services and a garden.
  • 8.0.Very good

    Near to Ubako station which was included in Hakone Free Pass. The route to the hotel from station is not suit for large suitcase as it was a mountain trail kind. We were lucky to be able to see Mount Fuji! Superb view indeed from the garden itself and also the outdoor onsen. Food serve for dinner and breakfast was good with many variety. Ms Lim was of great assistance during our check-in and checkout. It is abit distant from towb but definitely a great place with great view of Mount Fuji. Onsen is small, with only 1 indoor and 1 outdoor pool for ladies.

    1 night trip with friends, Oct 31, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    In-room onsen was amazing. Had to rinse it off first though because it looked pretty worn and had leaves and a few insects in it. No issues though. Felt amazing in the onsen. Way better than having to use the public one and had a great outdoor view of Mt Fuji in the background. Outdoor shower had way better pressure than bathroom shower.

    1 night romance trip, Oct 9, 2019

    Verified Orbitz guest review

  • 10.0.Exceptional

    A great relaxing holiday

    The hotel was at a great location where the bus stop and ropeway station were just 5 mins away. Breakfast and dinner were provided in buffet form. The room was supposed to come with a Fuji mountain view however the weather didn't allow. The hot spring was a nice place to soak and relax.

    1 night family trip, Sep 11, 2019

    Verified guest review

  • 4.0.Fair

    By far one of the worst hotels I have been to. I feel like they are just lacking in a lot of aspects. Staff wise, they’re pretty nice to us. But everything else was just straight upsetting. First off, it said in their website that there was a shuttle bus service. Was pretty much non-existent. I asked if we could get a drive to the Ubako bus stop because I had a lot of luggage. The concierge said yes, just wait outside. I went outside. No one was there so I went back into the hotel to ask. One guy told me to wait 15 mins which I didn’t understand why. In the end, I just walked so I don’t miss my bus. Second, the room was bloody hot. The AC, much like their shuttle bus service, was non-existent as well. It was really hot and humid. To top it all off, there was a really bad cigarette smell that lingered throughout the night. Also, what kind of hotel has no bath towels in the public onsens?! We gotta use the same one all the time. After a few soaks, the towel is already pretty darn wet come on ...Third, I was sort of expecting different types of baths in the public baths but there were legit only two .. and the one inside smelt like straight up doo doo and pee pee. Not enjoyable at all. One last thing, we had to bring our luggage up ourselves... Typically, the hotel staff would bring it up to our room. This is the first time where we gotta bring it up ourselves. It’s like we pay all this money for them to do nothing at all. Also just left our luggages in the middle of nowhere.

    Upset, 1 night family trip, Jul 11, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Buffet breakfast taste better than buffet dinner.

    Angela, 1 night trip with friends, Jun 14, 2019

    Verified guest review

  • 8.0.Very good

    Coin Flip - Heads it's great, Tails it isn't.

    The Hotel Green Plaza in Hakone was a mixed bag of emotions. The good: the welcome is spectacular. Beautiful entry way with a welcome drink as you arrive. Staff is friendly and helpful and the atrium is lovely. In the evening they had a pianist play live in the main hall and the provided buffet breakfast and dinner is pretty decent. The bad: the room is pretty terrible. While ours was the largest room we stayed in while visiting Japan, it was certainly the most uncomfortable and dated room we entered. The shower was brutal, the beds uncomfortable, and the couch (or maybe futon) looked like it was a prop from That 70's Show. The rest: You really come to Hakone, and thus the Hotel Green Plaza for one thing: Mt. Fuji and the onsen. The day we arrived, there was a terrible storm and you couldn't see a couple feet in front of you, however the onsen was still terrific. No view, but excellent. However, the next morning the clouds parted, the rain stopped, and the view was magical. Overall, if the weather is bad and you're forced to stay in your room, you may not be pleased. But, if the skies are clear and the weather is nice, you won't want to be in your room anyways.

    Logan, 1 night romance trip, Jun 10, 2019

    Verified guest review

  • 10.0.Exceptional

    Great experience. A little difficult to get to. Took a bus from the train station for about an hour. They have a shuttle that will pick you up from the nearby bus stop. They have a buffet restaurant that was excellent. The onsen facilities were also nice, but you can't see the view at night. We saw mt.Fuji early morning on our checkout day. They dropped us off at the lake where you can take a cruise so it's easy to get to the tourist activities from this hotel. Rooms were clean and comfortable. Very relaxing experience and worth the trip.

    Saurabh, 1 night romance trip, Jun 5, 2019

    Verified guest review

  • 8.0.Very good

    Fabulous views. Dinner and breakfast very repetitive so couldn't have stayed for more than 2 nights.

    2 night romance trip, May 21, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Great View!

    We stayed here for 2 nights taking a family Japanese Western room for 4 on 21~23 May. Room was spacious and looks newly renovated. Yukatas are provided and u are encouraged to wear them within the hotel premise for a Japanese experience. Breakfast & Dinner was buffet style with lots of food choices. Would recommend taking it as there isn’t much around the vicinity. The highlight of the stay would be the awesome view of Mt. Fuji, both from the Onsen & Viewing Terrace. To get there from Tokyo, purchase a Hakone Free Pass (HFP). From Shinguku, take the Romance Car (Alight @ Hakone Yumoto). Transfer to Hakone Tozan Railway using your HFP( Alight @ Gora Station). Transfer to Cable Car with HFP (Alight @ Soenzan). Ropeway was closed due to volcanic activity (Level 2). Substitute bus provided for HFP (Alight@ Ubako bus stop) & walk in.

    Sharon, 2 night family trip, May 21, 2019

    Verified guest review

  • 8.0.Very good

    We saw Mount Fuji! The buffet dinner was great! The public hot pool was nice and clean. Over all, it’s a great experience

    1 night romance trip, May 20, 2019

    Verified Expedia guest review

See all 189 reviews