Casa del Alma Hotel Boutique & Spa

Photo gallery for Casa del Alma Hotel Boutique & Spa

Primary image
Pool
Junior Suite | Terrace/patio
Terrace/patio
Living area

Overview of Casa del Alma Hotel Boutique & Spa

VIP Access

Casa del Alma Hotel Boutique & Spa

4.0 star property
4-star hotel in San Cristobal de las Casas with spa and restaurant

9.4/10 Exceptional

167 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
  • Air conditioning
Map
Calle 16 de Septiembre no. 24, Barrio de Mexicanos, San Cristobal de las Casas, CHIS, 29200
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • Health club
  • Sauna
  • Room service
  • Massage/treatment rooms
  • Conference center
  • Airport shuttle
  • 24-hour front desk
  • Coffee/tea in a common area
For families
  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
  • Television

Choose dates to view prices

About this area

What's nearby

  • Heart of San Cristobal de las Casas
  • San Cristobal de las Casas Cathedral - 6 min drive

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 74 min drive
  • Airport shuttle (surcharge)

About this property

Casa del Alma Hotel Boutique & Spa

4-star hotel in the city center
Take advantage of a roundtrip airport shuttle, dry cleaning/laundry services, and a bar at Casa del Alma Hotel Boutique & Spa. Indulge in a sports massage, a body treatment, and a body scrub at By L'Occitane, the onsite spa. The onsite restaurant, El Secreto, features Fusion cuisine. In addition to a health club and a conference center, guests can connect to free in-room WiFi.
Other perks include:
  • Free self parking
  • Full breakfast (surcharge), a front desk safe, and express check-in
  • Free newspapers, concierge services, and express check-out
  • Guest reviews give top marks for the helpful staff and location
Room features
All 27 individually furnished rooms offer comforts such as premium bedding and pillow menus, as well as perks like air conditioning and separate sitting areas. Guests reviews give good marks for the comfortable rooms at the property.
Other amenities include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and pillowtop mattresses
  • Bathrooms with designer toiletries and showers
  • 42-inch LCD TVs with cable channels
  • Separate sitting areas, free infant beds, and coffee/tea makers

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 27 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:30 PM
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7 AM–noon
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free

Working away

  • Meeting room
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas

Facilities

  • 1 building/tower
  • Built in 2012
  • Safe-deposit box at front desk
  • Health club
  • Full-service spa
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Lowered peephole/view port in door
  • Low-height counter/sink
  • Low-height desk
  • Low-height bed
  • Grab bar near toilet
  • Well-lit path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 42-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Sofa bed
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Local maps

Special features

Spa

By L'Occitane has 3 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Dining

El Secreto - This restaurant specializes in Fusion cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Breakfast costs between MXN 170 and MXN 250 for adults, and MXN 140 and MXN 200 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MXN 2200 per vehicle (roundtrip)

Children & extra beds

  • Rollaway beds are available for MXN 350.0 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property accepts credit cards, debit cards and cash.

Also known as

Casa Alma Boutique
Casa Alma Boutique San Cristobal de las Casas
Casa Alma Hotel Boutique
Casa Alma Hotel Boutique San Cristobal de las Casas
Casa Del Alma Hotel Boutique & Spa San Cristobal De Las Casas
Casa del Alma Hotel Boutique Spa
Casa Del Alma Boutique & Spa
Casa del Alma Hotel Boutique Spa
Casa del Alma Hotel Boutique & Spa Hotel
Casa del Alma Hotel Boutique & Spa San Cristobal de las Casas

Frequently asked questions

Does Casa del Alma Hotel Boutique & Spa offer free cancellation for a full refund?
Yes, Casa del Alma Hotel Boutique & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Casa del Alma Hotel Boutique & Spa?
As of 1 October 2022, prices found for a 1-night stay for 2 adults at Casa del Alma Hotel Boutique & Spa on 1 November 2022 start from NZ$254, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Casa del Alma Hotel Boutique & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Casa del Alma Hotel Boutique & Spa?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Casa del Alma Hotel Boutique & Spa?
Yes, there's free self parking.
Is airport shuttle service offered by Casa del Alma Hotel Boutique & Spa?
Yes, an airport shuttle is available. The charge is MXN 2200 per vehicle roundtrip.
What are the check-in and check-out times at Casa del Alma Hotel Boutique & Spa?
You can check in from 3:00 PM - 11:30 PM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Casa del Alma Hotel Boutique & Spa and nearby?
Casa del Alma Hotel Boutique & Spa has a spa and a health club.
Are there restaurants at or near Casa del Alma Hotel Boutique & Spa?
Yes, El Secreto offers Fusion cuisine. Nearby restaurants include Rincón Yucateco (3-min walk), Barrios de Jovel (3-min walk), and Lum (3-min walk).
What's the area around Casa del Alma Hotel Boutique & Spa like?
Casa del Alma Hotel Boutique & Spa is in the heart of San Cristobal de las Casas, a short 1-minute walk from Mesoamerican Museum of Jade and 3 minutes' walk from San Cristobal de las Casas Cathedral. Travelers give top marks for the hotel's prime location.

Overall score and ratings

9.4

Exceptional

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.1/10

Eco-friendliness

10/10 Exceptional

Everyone treated us like royalty. Restaurant was wonderful, service and cuisine were first rate. Tours and driver arranged by concierge were excellent. First rate in every respect. Highly recommended.
Ryan Patrick, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

Modern Surprise
Very modern hotel with beautiful decor hidden into a colonial style shell in beautiful San Cristóbal
Abraham, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

all service and everything was excelent.
Berly, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Laura, 1-night trip
Verified Hotels.com guest review

6/10 Good

Is ok not worthy for the money you pay. Is too expensive views are not very exiting
Irma, 2-night family trip
Verified Expedia guest review

6/10 Good

Nice staff and good location. However, please note suite furniture a bit stained and worn. King size bed a bit tired and bathroom fixtures loose. Pretty good restaurant.
Carlos, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Great location. Highly luxurious relative to other properties in the city. It is more of a new, Western style of hotel than colonial.
Maria, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Simply Amazing!
This hotel is stunning and beautiful. It is in the center of all the action. Has some of the best restaurants and night life just a walk down the block. I truly recommend this place to anyone.
Luis, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Scott, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Lack of cleanness in the room. Carpet and furnitures really dirty.
7-night family trip
Verified Expedia guest review