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Live Aqua Urban Resort México

Luxury hotel with spa, near Samara Shops

  • Free WiFi
From
NZ$250

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Av. Paseo de los Tamarindos No. 98, Mexico City, 5120, CDMX, Mexico
9.4.Exceptional.
  • Muy buen hotel. Primera vez que me quedo ahí, peor las habitaciones están muy bien…

    Jun 18, 2021

  • Very accommodating only two things could be better. One the location is far from the…

    Apr 20, 2021

See all 281 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Dining options
Safe
Shopping
Quiet
Convenient
  • Free WiFi
  • Parking available
  • Airport transfer
  • Bathtub
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 135 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • 24-hour fitness center
  • Valet parking

For families

  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
  • Television
  • Daily housekeeping

What’s around

  • In Santa Fe
  • Samara Shops - 33 min walk
  • Parque La Mexicana - 44 min walk
  • Chapultepec Park - 4.6 mi / 7.4 km
  • Auditorio Nacional - 6.2 mi / 9.9 km
  • Paseo de la Reforma - 6.4 mi / 10.2 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Executive Suite, 1 King Bed
  • Deluxe Double Room, 2 Double Beds
  • Deluxe Room, 1 King Bed
  • Master Suite, One King Bed

Location

Av. Paseo de los Tamarindos No. 98, Mexico City, 5120, CDMX, Mexico
  • In Santa Fe
  • Samara Shops - 33 min walk
  • Parque La Mexicana - 44 min walk

What’s around

Landmarks

  • In Santa Fe
  • Samara Shops - 33 min walk
  • Parque La Mexicana - 44 min walk
  • Chapultepec Park - 4.6 mi / 7.4 km
  • Auditorio Nacional - 6.2 mi / 9.9 km
  • Paseo de la Reforma - 6.4 mi / 10.2 km
  • The Angel of Independence Monument - 7 mi / 11.2 km
  • Alameda Central - 8.7 mi / 14 km
  • Zocalo - 9.6 mi / 15.4 km
  • Six Flags Mexico - 10.8 mi / 17.4 km
  • Estadio Azteca - 14.2 mi / 22.8 km

Getting around

  • Benito Juarez International Airport (MEX) - 41 min drive
  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 43 min drive
  • Mexico City Buenavista Station - 13 min drive
  • Mexico City Fortuna Station - 17 min drive
  • Tlalnepantla de Baz Station - 21 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 135 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only)*
  • Specific rooms only, restrictions apply*
  • Up to 44 lbs
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite valet parking (MXN 100 per night)

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service

Things to do

  • 24-hour fitness facilities
  • Full-service spa

Working away

  • Business center
  • Conference space
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2012
  • Elevator
  • Safe-deposit box at front desk

Accessibility

  • In-room accessibility

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Hair dryer

Be entertained

  • 65-inch LCD TV
  • Cable TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Feel Spa by Aqua. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Live - Overlooking the garden, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • Live Aqua Mexico City Hotel & Spa
  • Live Aqua Urban Resort Mexico
  • Live Aqua Urban Resort México Hotel
  • Live Aqua Urban Resort México Mexico City
  • Live Aqua Urban Resort México Hotel Mexico City
  • Live Aqua México City Hotel Mexico City
  • Live Aqua México City Hotel
  • Live Aqua México City Mexico City
  • Live Aqua México City

Optional extras

Valet parking costs MXN 100 per night

Pets are allowed for an extra charge of MXN 2000 per pet, per stay

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of MXN 1300 per vehicle (one-way)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Guests under 16 years old are not allowed in the spa.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Live Aqua Urban Resort México does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs MXN 100 per night.
  • Yes, dogs are welcome, with a maximum weight of 44 lbs per pet. There's a charge of MXN 2000 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 3:00 PM - anytime. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, Live offers Mexican cuisine and garden views. Nearby restaurants include Ginos Reforma (2 mi), Jin San (2.1 mi), and Debbie & Peponne (2.2 mi).
  • Yes, an airport shuttle is available. The charge is MXN 1300 per vehicle one-way.
  • Live Aqua Urban Resort México has a spa and a 24-hour fitness center.
9.4.Exceptional.
  • 10.0.Exceptional

    Amazing stay amazing staff amazing food and location

    4 night business trip, Feb 11, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent service and clean facilities. Overall a great experience!

    Esteban, 1 night family trip, Jan 18, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great place. Would love tu return. Excellent service.

    1 night romance trip, Jan 16, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    It’s my favorite hotel to stay in Mexico, my only comment will be the room service needs a little of improvements, not the quality food was excellent

    3 night family trip, Jan 13, 2021

    Verified Expedia guest review

  • 6.0.Good

    They do the basic minimum for the guests. Thats weird. They should be doing that extra mile now. The premises are empty. Anyway...

    Jacques, 1 night romance trip, Dec 18, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Service was excellent as usual. Specially Daniela at reception, always goes the extra mile!

    Federico, 4 night business trip, Sep 21, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Great hotel Staff was friendly and attentive!! Rooms were very nice and we felt very comfortable

    3 night family trip, Sep 19, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Is a nice hotel, all people is kind and always aware of your needs.

    Guillermo, 1 night romance trip, Aug 31, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Nice

    Quick getaway. Nice and clean hotel but loud

    Gizelle, 2 night family trip, Feb 15, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The reason for our visit was for a family wedding. The reception was held in your ballroom. We liked that we didn't have to travel back and forth.

    Lesley, 3 night family trip, Feb 7, 2020

    Verified Orbitz guest review

See all 281 reviews