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1 room, 2 adults
Apartments

Urban Residences

4-starThis property does not have a Netherlands Tourist Board rating. For the benefit of our customers, we have provided a rating based on our rating system.
Great for families

Good to know

  • Cribs/infant beds (surcharge)
  • Free WiFi
  • Microwave
  • Elevator
Hennekijnstraat 104, Rotterdam, 3012 EB, Netherlands

4-star apartment connected to the convention center, within easy reach of Erasmus Bridge
  • Free WiFi
  • Great for families

    Good to know

    • Cribs/infant beds (surcharge)
    • Free WiFi
    • Microwave
    • Elevator
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Great location close to transport and local attractions. Easy walk to the Erasmus bridge…Dec 29, 2019
  • Everything was great. Centrally located and easy to get to everything. Friendly staff.Jan 4, 2020

Urban Residences

from NZ$391
  • Apartment, 2 Bedrooms, City View (Families & Couples)
  • Large Apartment (Families & Couples)
  • Penthouse (Families & Couples)
  • Studio, Corner
  • Studio
  • Large Penthouse (Families & Couples)
  • Family Suite, 1 Queen Bed with Sofa bed, Balcony

What’s around Urban Residences

Landmarks

  • Heart of Rotterdam
  • Erasmus Bridge - 17 min walk
  • Erasmus MC - 18 min walk
  • Luxor Theater - 25 min walk
  • Euromast - 28 min walk
  • Beurstraverse - 1 min walk
  • De Koopgoot - 3 min walk
  • Beurs World Trade Center - 4 min walk

Getting around

  • Rotterdam (RTM-Rotterdam The Hague) - 16 min drive
  • Schiphol Airport (AMS) - 43 min drive
  • Rotterdam Central Station - 10 min walk
  • Rotterdam (QRH-Rotterdam Central Station) - 11 min walk
  • Rotterdam Blaak Station - 12 min walk

At a glance

Key facts

Size

  • 78 apartments
  • Arranged over 19 floors

Arriving/leaving

  • Check-in time 2 PM-9:00 PM
  • Check-out time is 11:00 AM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
The front desk is open daily from 9:00 AM - 9:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Each guest, including children, must present valid government-issued ID at check-in.
This property accepts families and couples only for apartment bookings.

Required at check-in

  • Credit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 25

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Onsite self parking (EUR 27.50 per night; includes in/out privileges)

  • Wheelchair-accessible parking on site

  • Electric vehicle charging point on site

  • Height restrictions apply for onsite parking

Payment types at the property

Other information

  • Smoke-free property
  • No alcohol served onsite
*See small print for additional details or extra charges

The manager

The manager

Speaks: Dutch, English, German.

At the property

Things to do
  • Bicycle rentals on site
Services
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2012
  • Elevator
Accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
Languages Spoken
  • Dutch
  • English
  • German

In the apartment

Home comforts
  • Espresso maker
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Designer toiletries
  • Hair dryer
Be entertained
  • 38-inch LCD TV
  • Cable TV channels
Stay connected
  • Free WiFi
Food and drink
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher
More
  • In-room safe (laptop compatible)

Urban Residences’s small print

Also known as

  • Urban Residences
  • Urban Residences Rotterdam
  • Urban Residences Apartment Rotterdam
  • Urban Residences Apartment
  • Urban Residences Apartment Rotterdam
  • Urban Residences Rotterdam
  • Urban Residences Apartment

Policies

Guests may request two single beds instead of one double bed. Additional fees apply.
If unable to provide a valid credit card at check-in, the general deposit is required in cash for penthouse bookings. A cash deposit of EUR 150 applies for studio bookings, and EUR 300 applies for apartment bookings.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, and a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned, and disinfectant is used to clean the property.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards and debit cards.

Mandatory fees

Cash deposit: EUR 500 per accommodation, per stay

Breakage deposit: EUR 300.00 per stay

Optional extras

Late check-out can be arranged for an extra charge of EUR 50 (subject to availability)

Self parking costs EUR 27.50 per night with in/out privileges

Cribs/Infant beds are available for EUR 15.0 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Urban Residences

  • Does Urban Residences offer free cancellation for a full refund?
    Yes, Urban Residences does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Urban Residences?
    This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
  • Is parking offered on site at Urban Residences?
    Yes. Self parking costs EUR 27.50 per night. Electric vehicle charging is available.
  • Are pets allowed at Urban Residences?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Urban Residences?
    You can check in from 2 PM - 9:00 PM. Check-out time is 11:00 AM. Late check-out is available for a charge of EUR 50 (subject to availability). Express check-in and check-out and contactless check-out are available.
  • Are there restaurants at or near Urban Residences?
    Yes. Nearby restaurants include Daily Wok (4-min walk), Pomms' (4-min walk), and Get Back (4-min walk).

Recent reviews

Superb 9.0 From 317 reviews

Poor 2.0
The apartment was not ready at check in time and we were first told 15 minutes then an hour as they ahd problems that morning and all the guests were late checking out. It is a small reception and we had to leave our bags in an unsecure area. When we did get to check in, the room was really dirty. Stains that resembled human excretion were on bed, the shower was not cleaned properly, their were hairs on the bedding, the balcony had cigarette butts and bird poo everywhere and the kichen utencils and oven were uncleaned. There were broen splashes on the roof lighting fittings and we had to take pictures and go to reception to complain. They came up to take their own pictures and argued back but eventually agreed t have someone clean the room but it would be much later in the day as they had to priortise guests checking in. The overall standard of hallways and corridors is digusting with dirt there from the day we arrived to check out 4 days later. This accomodation is not worthy of the 4 star rating and is was utterly disgusting.
gb3 night family trip
Very good 8.0
Disappointed in my favorite Rotterdam hotel.
I've stayed here several times over the past 6 years. It has always worked well because it is spacious, nicely furnished, and in a convenient location. But this time I was disappointed and frustrated by several things. The most disturbing was an incident in the foyer: the automatic door was out of order and stuck in the closed position. About 15 people were stuck in the lobby, unable to get out of the building. There was no marked emergency exit! No staff member was present to help. We finally found our way out through a dark basement passageway. It's alarming to know that a hotel does not have a proper emergency exit. Also the elevators are VERY VERY slow and small - inadequate, especially when in use by cleaning staff. Several small maintenance issues in room made it seem a bit shabby. They seem to be understaffed. I had stored my bag after checking out, and when I came back to get it 30 minutes later, on the way to the airport, the reception area was locked and no one was there. Finally, there was a lot of noise in the hall on several nights. All in all, this a comfortable apartment, especially for a longer stay, but sadly seems to be going down hill. I hope they'll give more attention to maintenance and service so that I can keep returning.
us3 night trip
Exceptional 10.0
Nice kitchen, suggest to provide cooking oil Comfortable bed :)
hk3 night romance trip
Very good 8.0
Location is great if you like shoping! Right in the city of Rotterdam.
us11 night family trip
Exceptional 10.0
Very polite and helpful staff. Excellent location right in the centre of the city well connected with metro, tram. Amazing views and very comfortable stay
P&A, gb2 night family trip
Exceptional 10.0
Luxury apartment in the centre of Rotterdam!
Amazingly modern and comfortable apartment which is as is in the pics. We enjoyed our stay and the staff were very helpful even with our late check-in in the night. Its age is slightly evident though, but still was an amazing apartment with fantastic views over Rotterdam!
au4 night family trip
Very good 8.0
Nice properties, luxurious, lived up to its description, only thing lacking is the washer & dryer in the units. Laundry room downstairs in the basement left a lot more to be desired. Even though it was bright, just felt a bit spooky especially if doing washing at night. Spacious studio units, all fittings are quality and couldn't ask for any better. Perfect for family. Wish I could stay longer.
JD, us2 night family trip
Exceptional 10.0
Short stop over
Great place close to all amenities, transport right on door step, easy to get about.
Kent, au4 night family trip
Very good 8.0
Family gettogether
Over all very nice. We had a problem with tv and took long to be taken care of. It was solved by continued asking . No air conditioning which was a problem,it was very hot but did find fans in closet .They said the people before left the apartment very dirty. I feel it could have been cleaner but maybe they were trying to get us in a quick as they could. Overall it was nice to be able all together at night as a family .
us4 night family trip
Very good 8.0
The apartment was spacious, if a bit sparse. There were a couple of not great looking stains on the couch, which also wasn't hugely comfortable to lounge on, but overall it was fine. I think I would have felt better about some of what was lacking, if the prices hasn't been so high. That obviously raises expectation. In positives the location is great. Short 10min walk from the train station and in the heart of the shopping district. The apartment wasn't great in the heat, given all the white surfaces and glass, but I managed to sleep with the one fan directly on me.
gb3 night trip

Urban Residences