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All properties in Hanoi, Hanoi Province, Vietnam
1 room, 2 adults

Authentic Hanoi Hotel

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Free WiFi
  • Refrigerator
  • Dry cleaning/laundry service
13 Ly Thai To, Hoan Kiem District, Hanoi, Vietnam

4-star hotel with 2 restaurants, connected to a shopping center, near Thang Long Water Puppet Theatre
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Free WiFi
    • Refrigerator
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Alex the manager was very helpful!!Jan 24, 2020
  • No pajamas provided. hotel staffs are just so so. Room for breakfast is too small to…Aug 10, 2019

Authentic Hanoi Hotel

  • Superior Room
  • Deluxe Room, City View
  • Premium Deluxe
  • Suite, Lake View
  • Family Suite, City View

What’s around Authentic Hanoi Hotel

Landmarks

  • In Hoan Kiem
  • Thang Long Water Puppet Theatre - 4 min walk
  • Hoan Kiem Lake - 5 min walk
  • Hanoi Opera House - 9 min walk
  • Hanoi Old City Gate - 11 min walk
  • Ho Chi Minh Mausoleum - 35 min walk
  • Ngoc Son Temple - 5 min walk
  • St. Joseph's Cathedral - 13 min walk

Getting around

  • Noi Bai Intl. Airport (HAN) - 39 min drive
  • Hanoi Long Bien Station - 18 min walk
  • Hanoi Railway Station - 29 min walk
  • Hanoi Van Dien Station - 10 min drive
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 71 rooms
  • This hotel is arranged over 12 floors

Arriving/leaving

  • Check-in time starts at 2:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

  • Train station pick-up*

Parking

  • Free onsite self parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink
  • 2 restaurants
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness facilities
  • Spa services on site
  • Ecotours nearby
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 1076
  • Conference space size (meters) - 100
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 01
  • Year Built - 2012
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • Chinese
  • English
  • Vietnamese

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Slippers
Sleep well
  • Soundproofed rooms
  • Premium bedding
Freshen up
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Premium TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages and Thai massages.

Dining

Authentic Panorama - Onsite restaurant.

Authentic Restaurant - Onsite restaurant.

Authentic Hanoi Hotel’s small print

Also known as

  • Authentic Boutique Hotel
  • Authentic Hanoi Hotel Hotel Hanoi
  • Authentic Boutique Hotel Hanoi
  • Authentic Hanoi Boutique
  • Authentic Hanoi Boutique Hotel
  • Hanoi Authentic Hotel
  • Authentic Hotel
  • Authentic Hanoi
  • Authentic Hanoi Hotel Hotel
  • Authentic Hanoi Hotel Hanoi

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Rollaway beds are available for VND 450000.0 per night

Airport shuttle service is offered for an extra charge of VND 570000 per vehicle (one way)

Train station pick-up service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Authentic Hanoi Hotel

  • Does Authentic Hanoi Hotel offer free cancellation for a full refund?
    Yes, Authentic Hanoi Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Authentic Hanoi Hotel?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Authentic Hanoi Hotel?
    Yes, there's free self parking.
  • Are pets allowed at Authentic Hanoi Hotel?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Authentic Hanoi Hotel?
    You can check in starting at 2:00 PM. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Authentic Hanoi Hotel?
    Yes, there are 2 onsite restaurants. Nearby restaurants include Bán Xèo Zòn (3-min walk), Nhac cafe (3-min walk), and Haka Coffee (3-min walk).
  • Is airport shuttle service offered by Authentic Hanoi Hotel?
    Yes, an airport shuttle is available. The charge is VND 570000 per vehicle one way.
  • What is there to do at Authentic Hanoi Hotel and nearby?
    Authentic Hanoi Hotel has a fitness center and spa services.

Recent reviews

Very good 8.4 From 80 reviews

Poor 2.0
Non Trust-able Hotel
The room i booked and the room given was totally different, i booked a room with window but the room given me was no window and AC was bad. I was literally sweating next day morning and asked them to cancel my booking, then they agree to change my room. Beware of the Front Desk Guy who manages the hotel in the night time. I asked for room service food at around 11 PM and he didn't mention he has to order outside and given me a offer that only pizza is available and he charged me V.Dong 450,000 for medium size pizza. Next day when i informed this to the receptionist she surprise and call the manager to sort out it, i got back V.Dong 150,000 after few arguments. Not trust-able place , i will not book this hotel in the future
Kumar, my6 night business trip
Very good 8.0
Cung duoc nhung phong hoi be
us2 night family trip
Very good 8.0
I liked the location of this hotel. The rooftop restaurant and bar are very appealing; however, I believe that the menu needs to change in order to attract more guests. The menu options are heavy, too westernized and pricy. Prior to booking our stay I read many reviews about the beds being uncomfortably hard. I cannot confirm that. Our bed and bedding was very comfortable. However, I found the room to have a slightly moist/stale smell which was probably caused by the air quality in Hanoi. I found that the curtains were dusty and the corners of the rooms not well swept but other than that, the room was clean and tidy.
us7 night family trip
Exceptional 10.0
Service prompt and helpful , restaurant served very delicious breakfast.
RAFAEL, us2 night family trip
Good 6.0
Good location.
We stayed in a few hotels in Hanoi and honestly thought there was better value to be found elsewhere. We were only at the Authentic one night - location excellent, rooms and breakfast very so so. There was also a very expensive cigar bar upstairs. A bit out of character wit( the rest of the hotel.
Jatin, za1 night romance trip
Very good 8.0
Alex, one of the front desk receptionist was extremely helpful during our stay in Vietnam. He coordinated our travel to Sapa and was in touch
us4 night trip
Very good 8.0
Great location, comfortable room, nice staff. Other than a mix up with the airport pickup, things were as expected.
Brad, gb3 night trip
Good 6.0
SO SO
SMALL ROOM, SMALL BED
NANHEE, kr1 night romance trip
Exceptional 10.0
Nice!
Excellent staff! Excellent view from the bar and a good restaurant. A perfect hotel for a no hassle traveler! Only thing I recommend is to change the restaurant timing just in case travelers check in late at night and they might want to order food/beverages .
Janak, us6 night business trip
Very good 8.0
This Hotel is across the road from the Sapa Express bus terminus which was useful for us at the time. It is about two or three blocks back from the Hoan Kiem Lake. Reasonable rates and the staff were helpful (even suggested the cheapest way of extending our stay). Would stay there again if needed to be in that part of Hanoi.
Stephen, au1 night trip

Authentic Hanoi Hotel