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Authentic Hanoi Hotel

4-star hotel with 2 restaurants, connected to a shopping center, near Thang Long Water Puppet Theatre

  • Free WiFi and free parking

Image gallery

  • Outdoor Dining
  • Outdoor Dining
  • Balcony
  • Balcony
  • Outdoor Dining
Outdoor Dining. Image 1 of 95.
1 / 95Outdoor Dining
8.4.Very good.
  • Alex the manager was very helpful!!

    Jan 24, 2020

  • No pajamas provided. hotel staffs are just so so. Room for breakfast is too small to…

    Aug 10, 2019

See all 79 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Free parking
  • Airport transfer
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 71 smoke-free guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Fitness center
  • Spa services
  • 24-hour business center

For families

  • Free cribs/infant beds
  • Refrigerator
  • Premium TV channels
  • Television
  • Free toiletries
  • Terrace

What’s around

  • In Hoan Kiem
  • Thang Long Water Puppet Theatre - 4 min walk
  • Hoan Kiem Lake - 5 min walk
  • Hanoi Opera House - 9 min walk
  • Hanoi Old City Gate - 11 min walk
  • Ho Chi Minh Mausoleum - 35 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Superior Room
  • Deluxe Room, City View
  • Premium Deluxe
  • Suite, Lake View
  • Family Suite, City View

Location

  • In Hoan Kiem
  • Thang Long Water Puppet Theatre - 4 min walk
  • Hoan Kiem Lake - 5 min walk

What’s around

Landmarks

  • In Hoan Kiem
  • Thang Long Water Puppet Theatre - 4 min walk
  • Hoan Kiem Lake - 5 min walk
  • Hanoi Opera House - 9 min walk
  • Hanoi Old City Gate - 11 min walk
  • Ho Chi Minh Mausoleum - 35 min walk
  • Ngoc Son Temple - 5 min walk
  • St. Joseph's Cathedral - 13 min walk
  • Dong Xuan Market - 16 min walk
  • Hoa Lo Prison Museum - 21 min walk
  • Imperial Citadel of Thang Long - 29 min walk

Getting around

  • Noi Bai Intl. Airport (HAN) - 39 min drive
  • Hanoi Long Bien Station - 18 min walk
  • Hanoi Railway Station - 29 min walk
  • Hanoi Van Dien Station - 10 min drive
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

At a glance

Hotel size

  • This hotel has 71 rooms
  • This hotel is arranged over 12 floors

Arriving/leaving

  • Check-in time starts at 2:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*
  • Train station pick-up*

Parking

  • Free onsite self parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness facilities
  • Spa services on site
  • Ecotours nearby

Working away

  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 1076
  • Conference space size (meters) - 100
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 01
  • Year Built - 2012
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility

Languages Spoken

  • Chinese
  • English
  • Vietnamese

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Slippers

Sleep well

  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Premium TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages and Thai massages.

Dining

Authentic Panorama - Onsite restaurant.

Authentic Restaurant - Onsite restaurant.

Small print

Also known as

  • Authentic Boutique Hotel
  • Authentic Hanoi Hotel Hotel Hanoi
  • Authentic Boutique Hotel Hanoi
  • Authentic Hanoi Boutique
  • Authentic Hanoi Boutique Hotel
  • Hanoi Authentic Hotel
  • Authentic Hotel
  • Authentic Hanoi
  • Authentic Hanoi Hotel Hotel
  • Authentic Hanoi Hotel Hanoi

Optional extras

Rollaway beds are available for VND 450000.0 per night

Airport shuttle service is offered for an extra charge of VND 570000 per vehicle (one way)

Train station pick-up service is offered for an extra charge

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Authentic Hanoi Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Sorry, pets and service animals aren't allowed.
  • You can check in starting at 2:00 PM. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there are 2 onsite restaurants. Nearby restaurants include Bán Xèo Zòn (3-min walk), Nhac cafe (3-min walk), and Haka Coffee (3-min walk).
  • Yes, an airport shuttle is available. The charge is VND 570000 per vehicle one way.
  • Authentic Hanoi Hotel has a fitness center and spa services.
8.4.Very good.
  • 2.0.Poor

    Non Trust-able Hotel

    The room i booked and the room given was totally different, i booked a room with window but the room given me was no window and AC was bad. I was literally sweating next day morning and asked them to cancel my booking, then they agree to change my room. Beware of the Front Desk Guy who manages the hotel in the night time. I asked for room service food at around 11 PM and he didn't mention he has to order outside and given me a offer that only pizza is available and he charged me V.Dong 450,000 for medium size pizza. Next day when i informed this to the receptionist she surprise and call the manager to sort out it, i got back V.Dong 150,000 after few arguments. Not trust-able place , i will not book this hotel in the future

    Kumar, 6 night business trip, Jun 23, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Cung duoc nhung phong hoi be

    2 night family trip, Apr 28, 2019

    Verified Expedia guest review

  • 8.0.Very good

    I liked the location of this hotel. The rooftop restaurant and bar are very appealing; however, I believe that the menu needs to change in order to attract more guests. The menu options are heavy, too westernized and pricy. Prior to booking our stay I read many reviews about the beds being uncomfortably hard. I cannot confirm that. Our bed and bedding was very comfortable. However, I found the room to have a slightly moist/stale smell which was probably caused by the air quality in Hanoi. I found that the curtains were dusty and the corners of the rooms not well swept but other than that, the room was clean and tidy.

    7 night family trip, Apr 12, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Service prompt and helpful , restaurant served very delicious breakfast.

    RAFAEL, 2 night family trip, Apr 12, 2019

    Verified Expedia guest review

  • 6.0.Good

    Good location.

    We stayed in a few hotels in Hanoi and honestly thought there was better value to be found elsewhere. We were only at the Authentic one night - location excellent, rooms and breakfast very so so. There was also a very expensive cigar bar upstairs. A bit out of character wit( the rest of the hotel.

    Jatin, 1 night romance trip, Apr 5, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Alex, one of the front desk receptionist was extremely helpful during our stay in Vietnam. He coordinated our travel to Sapa and was in touch

    4 night trip, Dec 27, 2018

    Verified Expedia guest review

  • 8.0.Very good

    Great location, comfortable room, nice staff. Other than a mix up with the airport pickup, things were as expected.

    Brad, 3 night trip, Dec 26, 2018

    Verified Expedia guest review

  • 6.0.Good

    SO SO

    SMALL ROOM, SMALL BED

    NANHEE, 1 night romance trip, Aug 7, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Nice!

    Excellent staff! Excellent view from the bar and a good restaurant. A perfect hotel for a no hassle traveler! Only thing I recommend is to change the restaurant timing just in case travelers check in late at night and they might want to order food/beverages .

    Janak, 6 night business trip, Jun 24, 2018

    Verified Hotels.com guest review

  • 8.0.Very good

    This Hotel is across the road from the Sapa Express bus terminus which was useful for us at the time. It is about two or three blocks back from the Hoan Kiem Lake. Reasonable rates and the staff were helpful (even suggested the cheapest way of extending our stay). Would stay there again if needed to be in that part of Hanoi.

    Stephen, 1 night trip, Jun 21, 2018

    Verified Lastminute guest review

See all 79 reviews