6/10 Good
3 February 2023
Disappointed in Staff :(
Very disappointed with Amiana staff checkin :(. I’ve had book 2 Garden View Villa one was for a friend and the other was for me and my wife which came later on. During the morning early checking process with front staff they was trying to up-sale me on my upgrade. I had indicated to the check staff that I was a Gold Member with hotel.com and that if I could get an early checkin/late check out as well as an upgrade….but it seems that the staff was no t aware of the partnership w/Hotel.com benefits. Not to mention the 2 upgraded Sea view villa she try to upsale me that was getting clean and if I wanted …I had to paid and just leave my number for checkin when my room was ready. I waited over 5hrs for that call while spending money there waiting. Never a call for the early checkin with that staff. 2:20 I check in the front desk and they had my original rm book and available and Ms. Trực who was helpful in getting my upgrade and show me the 2 upgraded if I wanted after calling sales staff about my Gold member program with out charging me the only she told was that it wasn’t as nice on that side so she let my decide…if the first staff had done that I would have a nice upgraded room available and a early checkin from a early morning flight. Amiana please train your staff in partnership with your vendor. You have a lovely hotel away from the city center where it’s relaxing for a mini getaway from Saigon. Just beause of the experience I have I will have to try somewhere else.



Vu
Vu, 1-night family trip
Verified Hotels.com guest review