Photo gallery for The Reef Resort - Heritage Collection

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Outdoor pool
Outdoor pool
Outdoor pool
Terrace/patio

9.4/10 Exceptional

781 verified Hotels.com guest reviews

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About this property

The Reef Resort - Heritage Collection

Located just 3.2 mi (5.1 km) from the airport, The Reef Resort - Heritage Collection offers a free shuttle (available on request). Freebies like WiFi and self parking are added perks, and guests looking to stay active can check out the nearby hiking/biking trails, kayaking, and mountain biking. Other highlights at this upscale motel include 2 outdoor pools, a terrace, and a garden. Fellow travelers love the comfortable beds and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Fees & policies

Optional extras

  • Breakfast costs between NZD 5.50 and NZD 24.00 for adults, and NZD 5.50 and NZD 24 for children (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 7:30 AM to 9:30 AM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

Noise-free guestrooms cannot be guaranteed.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Reef Resort Taupo
Reef Taupo
Reef Hotel Taupo
The Reef Hotel Taupo
Reef Resort Heritage Collection Taupo
Reef Resort Heritage Collection
Reef Heritage Collection Taupo
Reef Heritage Collection
The Reef Resort
The Reef Resort Heritage Collection
The Reef Heritage Collection
The Reef Resort - Heritage Collection Motel
The Reef Resort - Heritage Collection Taupo
The Reef Resort - Heritage Collection Motel Taupo

Frequently asked questions

Overall score and ratings

9.4

Exceptional

9.7/10

Cleanliness

9.5/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Exceptional

Lynette, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lynette, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Great pools but not a luxury experience
On site pools are great for relaxing especially if you have a ground-floor apartment and can step straight out to the pools. Parking spaces not large enough for some of the large vehicles for customers, especially those with trailers. Fire alarm briefly went off twice early in the morning before I had got up. Seemed it must have been a test but there was no warning. Luckily I had just woken up but it still wasn't a pleasant way to start the day. Door to pools locked in the evening before the advertised closing time for the pools. Inconvenient as that was the easy back in after eating dinner out and walking back along the waterfront. Owners did not wear masks even though stay during the peak of the Omicron wave. Didn't inspire confidence so we tried to minimise interactions.
6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Paul, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Alan, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Friendly, welcoming, clean, quiet and enjoyable deck, just the ideal place. Thankyou *****
T C, 2-night romance trip
Verified Wotif guest review

10/10 Exceptional

Will, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Nice staff and nice property.
Simon, 3-night romance trip
Verified Expedia guest review

4/10 Fair

We felt that the “luxury” component of the studio room that the hotel indicated on the site when booking is highly overstated. Given the cost of the room, the 4.7 rating and the 9.2 reviews plus the noise levels from the rooms above and the activity at the pool directly outside our room, we were expecting so much more. The 1 ply toilet paper, shower over the bath and the ground floor room with limited views when we had specifically booked for lakeside views and instead were given poolside views, left us feeling extremely disappointed. More suited to a family than a professional couple looking for a romantic getaway.
Mike, 1-night romance trip
Verified Lastminute guest review

10/10 Exceptional

Loved it, views are stunning, hosts are amazing. Easy access to the lake. Amazing price. Will definitely return. Stayed up the road the night before and it cannot compare to the comfort at The Reef Resort. Hired some bikes for $5 and hour and had a great time exploring.
Desiree, 1-night romance trip
Verified Expedia guest review