Residency Sarovar Portico, Mumbai

Room was extremely small. Not enough attention to detail in room cleanliness and maintenance as you would expect at one of Sarovar's finer properties. One example, the door-sized external window in the shower would not close, so easy to fall out of the shower onto the balcony. Other example, room could have used a bit of a mopping so that I would not see previous guests' footprints on the tile. Front desk staff is totally clueless. Checked in at 7pm and only one person at front desk and 3 people checking in. Rather than checking in 1 at a time, she was literally processing all 3 check-ins simultaneously and she was totally flustered and confused. Took me about half hour to get my room key. Food and service in restaurant was good for breakfast. Only problem was that on both days they charged me for breakfast and I needed to pull out my hotel voucher to prove that breakfast was included. I have stayed in MANY hotels in Mumbai. This is certainly one I would not go back to. Really not up to the mark for Western standards. They say it is 4-stars, but I would be more inclined to give it 2.5-stars. Their nearby Sarovar Grand Hometel hotel is far worse. If you are going to stay at a Sarovar Hotel in the Goregaon area of Mumbai, go across the street to the Grand Sarovar Hotel. (Or an even better option in Goregaon is the Westin Garden City if you don't mind spending the extra bucks.)

very nice service. Each room only can connect with internet by two devices but the manager give us two more accounts. Very helpful.

It was very nice stay very near to local railway station. Staff very co-operative and nice. Breakfast and all the meals were very nice.

Internet connection was very very slow

Not pleasant.... too small a room and bathroom... not sure how/ why it has " three / four star". Few staffs are very cordial and few are extreme opposite. Reception/concierge are managed like a 2 star facility... they just don't care/bother...I requested for a cab and waited for one hour to get a confirmation on the availability.. Even though I intermittently checked on the status, they couldn't give me a confirmation even after one hour... Breakfast buffet was repetitive and dull... The facility is not centrally air conditioned... House keeping service and the staffs at restaurant were excellent. I wouldn't recommend anyone to opt this facility at this rate unless you do not have any other option because of it's location. As a matter of fact am not sure why do they even call this a "service apartment". Is this really a service apartment or a hotel??