Nobu Hotel at Caesars Palace, Las Vegas, United States of America

If we were staying at a motel six and had similar service, it would have been just fine... but for the price we paid for this hotel, the service was really poor. The WiFi was terrible, and if more than one person wants to use an iPhone and an iPad, they charge you 15 bucks for additional access to the incredibly poor WiFi (although the wireless signal is strong, the bandwidth must be low because we could barely even load a webpage let alone stream a YouTube video, and good luck accessing your social media). The bathroom floor was sticky and never cleaned. Half the time when they turned the room they put sheets on the bed and half the time they wouldn't. They only provided fresh tea bags once during our week long stay. There is an 'extra' 44 dollar fee each day for 'resort access' to the tiny gym and for the two devices to access the pitiful WiFi. They tried to charge us for things we didn't use, multiple times, and every time resulted in a prolonged series of phone calls to reverse the charges. There were errors on their website regarding what services were included. It was honestly ridiculous. With so many choices in Vegas, it's easy to say we will never be back here again.

I'm a Vegas local and occasional go to the strip with my boyfriend for staycations. We decided on Nobu because of the great reviews. Upon check-in, Trevor was very accommodating and upgraded our room to the 81st floor with a strip view. Upon entering the room, there was a loud water circulating noise coming from the toilet. It was so loud that we could hear it with the bathroom door closed. Strike one. When we looked out the window, we saw that we had a straight view of Donny and Marie's faces on the Flamingo hotel. If you've ever seen the Flamingo, you would know that it is not a very tall building. Not only were we not on the 81st floor, I doubt we were even on the 21st floor. I've heard of hotels exaggerating the number of floors but to fabricate 60+ floors is just plain deceitful. If you looked out the windows of the hotel, you will see bamboo carefully placed to obscure how close you are from the actual ground. Strike 2. We went out for a show and dinner and did not come back to the hotel until 4am. We stepped into the shower and noticed that not only was there not hot water, the water did not properly drain. To pay $$$$ for a hotel and not even have hot water to shower was just plain unbelievable. Strike 3. At that time, we were too tired to complain as we were already settled in and did not want to deal with changing rooms or getting the shower fixed at 4am. The next morning before check-out, I messaged my concerns to the concierge and was informed that a manager would

I stayed at Nobu when it first opened, maybe 6 years ago. The room was immaculate. What I would expect with the Nobu named attached to it. My recent stay, not so much. The carpets were filthy with stains, the lighting very dim and furniture appeared worn. As well, we were given our room key and told our room was ready. To our surprise, housekeeping was still cleaning the bathroom. Needless to say, I was disappointed. On the upside, staff was kind and friendly, check in was easy and the beds very comfortable. The room needs better lighting, especially in the bathroom and a refrigerator that is useable.

Thank you hotels.com for the 2 complimentary drink tix at the Nobu bar...excellent bar with pleasant ambiance. I expected the $42 daily resort and $18 daily parking fees, but was totally surprised the hotel charges a $75 (!!) "use" fee for using/placing/storing an item in the in-room refrigerator....needless to say, I did not use/open the refrigerator). The reception staff was very friendly at check-in/out.

Our first visit to the Nobu was impressive and that's why we stayed again. This time I wasn't impressed. It needs to be updated. The vanity/table in the bathroom is showing wear and there's dust in the corners that's building up. There's just something wrong with vinyl-like furniture (sofa & bathroom seat) in a fairly expensive room. Also, there's no electrical outlet by the vanity for hair curlers, etc. And I think a room in this price range should have a magnifying vanity top makeup mirror. The resort fee is steep --everyone pays $40+ for coffee, pool, gym & bottle water. A little high considering the room rate too. Actually, I hate resort fees -- all resorts need to get rid of the fine print.